At Dakar airport, your agent requested that I complete the Pakistan Pass Track whereas it didn’t apply to my case. Just transiting to Kabul. Nobody asked me about it at Islamabad. Suggestion to improve
Smooth trip with excellent service.
Pros: "Crew is professional, caring. Excellent experience"
Cons: "Too many security checks at the airport. multiple times opening bags even after through security and scanning. Meal times were at weird times. Dinner at 5am??"
Pros: "Emirates was very efficient. Vegetarian food options were great. Toilet was messy but probably because it was in constant use."
Cons: "Fly Dubai are just substandard. The codeshare flight are ruining the reputation of Emirates."
Cons: "The food was not up to the mark - the menu choice and combinations needs to be re-looked at for non-veg passengers. The choice of spirits was limited and not there at times. The flight attendants overall disposition towards the passengers needs to improve. - at times they forgot what was asked of them."
Pros: "Crew is friendly, flight was smooth and timely."
Cons: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Pros: "Quick boarding. Attentive flight staff. Very quick disembarking."
Cons: "Bathrooms on plane a little messy. But that’s just careless passengers."
Pros: "The staff was very helpful in many ways."
Cons: "The seats that I booked online were not available when I checked in for the flight."
Cons: "Too many unruly children"
Pros: "Everyone was nice"
Cons: "No complaints"
Pros: "I love it all, flight and crew was excellent"
Cons: "Services must be improved as far as hospitality is. Concern"
Pros: "I was upgraded to an exit row when the staff saw how tall ineas"
Cons: "Entertainment system control broken"
Pros: "The staff was excellent"
Cons: "The wet bun for a snack was terrible."
Cons: "Did not happen. Flight was purchased fraudulently and fortunately was caught by Emirates and Amex. Please REMOVE all my contact information from your website"
Pros: "Professional and friendly staff"
Cons: "There was a minor issue with bus availability at DXB once we landed. Other than that, the flight was excellent."
Pros: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me. Unfortunately I only got fruit which is not very satisfying. . In addition, a kid was seated behind me and repeatedly (and I do mean repeatedly) kicked me in the back and slammed the tray table into my back. The crew found me another seat and were extremely nice about it."
Cons: "My request for vegan food was lost - it is hard to feel comfortable for that long of a time period just eating fruit. (This is even after the crew from the previous flight tried to remedy the situation by notifying them.)"
Pros: "Excellent service and accommodation in business class. Could not have asked for more"
Cons: "Nothing to memtion"
Pros: "I liked the complimentary alcohol, but you had to get up and ask for additional beer /wine/etc...."
Cons: "They need to be better at cleaning up... I had to clear trash from others frequently"
Pros: "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
Cons: "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"
Pros: "Boarding at Hyderabad was a breeze.. staff is very cooperative and attentive."
Cons: "They are lied about my hotel I was airport 12 with out room"
Pros: "The seating"
Cons: "It was all on time"
Pros: "Clean bathrooms, new plane"
Cons: "Families w/ babies overran the flight with incessant crying, talking, and moving around for the entire 14 hour trip!!! It made for a stressful and uncomfortable journey. Families with babies and young kids should be seated in their own section with some type of sound barrier. The flight attendants did nothing to control these families who took over sections of the plane as if it were their own personal space. I empathize, Im a mother. But have some common courtesy!"
Pros: "The comfortable seats, the entertainment system, the food, the attention given by the flight attendants. A great airline!"
Cons: "The length of the flight, but that's unavoidable."
Pros: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Cons: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."
Cons: "Usually I have enjoyed the food but the food on the return flight was not palatable."
Pros: "Everything was terrible"
Pros: "I liked the crew and the attitude of staff"
Cons: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
Pros: "The seat was comfortable."
Cons: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
Cons: "Crew is not responding properly"
Cons: "Baggage took close to 2 hours to get to baggage claim on return trip"
Cons: "Sitting for 16 hours. Airlines should provide some seating option where you can stretch your legs in a horizontal position"
Pros: "The wrap-around head rests help with sleeping. The good size blanket was comfortable and kept me warm. I really liked the bigger entertainment screen and excellent choice of movies and TV programs. I've never had 'Homes International' and 'Don't tell the Bride' on any flights, which are favorites of mine and are very popular.. I fly on 16 flights/year domestic and international. The flight attendants were very pleasant and helpful."
Cons: "It was a bit too cold. I was in row 50 on the aisle. I am vegetarian so was pleasantly surprised with the fish curry being on the menu, but couldn't see or taste the fish. A bit disappointing."
Pros: "We were pleasantly surprised when my whole family received a business class upgrade The services on board was excellent."
Cons: "Check in at he Jeddah Hajj terminal is chaotic"
Pros: "Food and staff service"
Cons: "Everything was great"
Pros: "Excellent airline"
Pros: "I flew from Nairobi to Dubai and then to New York. Very pleasant crew, beautiful plane inside and out, excellent food in the plane. Overall a very pleasant experience. Also the Airbus 380 is just superb. Such a big bird that one."
Cons: "I am personally opposed to entertainment. I see it as the devil and the world's substitute for true joy that is only found in God as he is revealed in Jesus Christ. So it is sad for me to see all the entertainment centered culture. It shows itself very much in the plane. Everyone with a screen infront of them to keep them entertained. Headphones to cut you off from the fellow next to you. Some very rotten movies on there too."
Pros: "Entertainment, movies"
Pros: "Would recommend it to everyone, really loved it."
Pros: "entertainment and schedule"
Cons: "food choice"
Pros: "The various American airlines have SO far to go to compare with Emirates (and other non-US airlines). One gets treated coldly and with irritation or disdain on American carriers commonly, while Emirates service staff are all professional, confident, pleasant and always have time to help you, handle small requests, or provide you that little extra. They understand service, and provide it as between equal professionals. Service staff in the US seem to think actually providing good service is demeaning, so they waste everyone's time and happiness making sure you know that you're no better than them. It's pathetic and immature. Emirates utterly rocks. And the price was better than all the US airlines. What's not to like?"
Cons: "You need to do a better job of placing families together. I moved from my seat twice in this first flight because of poor seating choices you provided for families and young women. The first move was because a father wanted to sit next to his young son. The second was because a young women was uncomfortable sitting in a row of men. I started with an aisle seat but had to move to a middle seat through all of this. I gave up my comfort to ensure that other passengers were properly taken care of. You should only hope that others will be willing to do the same."
Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"
Cons: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Pros: "almost everything"
Cons: "Old entertainment system with no choice of movies"
Pros: "Service great."
Cons: "Seats were three across very cramped and uncomfortable."
Cons: "Movies didn't work well"
Cons: "seats were definitely narrow"
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Pros: "I can't remember the flight experience, so I assume it was fine."
Cons: "I can't remember the flight experience, so I assume it was fine."
Cons: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Food good movie selections and Nice staff"
Cons: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
Pros: "The quality of their team"
Cons: "Crew was ok"
Cons: "There was no personal monitor to watch movies during the flight"
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Cons: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Cons: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
Cons: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Pros: "That the plane didn't crash."
Cons: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Cons: "to hot, very hot!!!"
Cons: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Cons: "Small chairs and no entertainment system"
Cons: "The company lost my baggage"
Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"
Pros: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
Pros: "the food is great, very good multimedia system"
Cons: "bread was cold!! food asn't so good"
Pros: "The crew on the flight were very nice"
Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Pros: "Crew were very nice and professional."
Cons: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "Onboard service was good. Ben Gurion airport services were excellent."
Cons: "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."
Pros: "the crew was nice"
Cons: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
Pros: "Excellent and cooperative staff. It was a smooth flight."
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Pros: "Service, food and the entertainment system was great"
Pros: "Free food and movies for a 1.5 hour flight, amazing!!"
Pros: "See above"
Cons: "See above"
Cons: "Except the bad treatment in Istanbul connection to Tel Aviv which makes me reconsidering flying with the Turkish Air lines I have nothing serious to complain"
Pros: "Everyone was nice"
Cons: "No USB charger!"
Better variety with meals
Pros: "Crew were extremely professional"
Cons: "The seats were less comfortable for me"
Pros: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
Pros: "The crew was nice. Service was excellent."
Cons: "The upholstery can be improved."
Pros: "The efficiency of the whole process"
Cons: "The cabin attendants need to be warmer and more friendly"
Pros: "Flight Crew were great"
Cons: "The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are."
Pros: "Very good,on time good service"
Cons: "Better seats on business in boing 737 800"
Cons: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"
Cons: "Always delaying, catastrophic food."
Cons: "On board attendants not the friendliest Kids food options very limited"
Cons: "No entertainment available. Rude flight attendants."
Cons: "No way to charge a phone!"
Cons: "Old plane. Not comfortable for a relatively long flight"
Cons: "The plane was shaking everywhere thought I was gonna die"
Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."
Pros: "On the sequrity check our watch was stolen. And we did not get any help from ethiopian airlines...we would like to get help."
Cons: "I used ethiopian on my way back too they told me my bags will go all the way to my final destination and it did not my bags are now LOST!! Crew is not attentive Food was so bad! I ecpexted quality in all areas but not even close."
Cons: "Transfer at Addis Ababa was horrendous - no help from ground staff and the airport was a confusing mess. The landing in cape town was very rough and jumpy."
Pros: "The standarts (equal to african standarts of course)"
Cons: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"
Pros: "Flight Attendants excellent and always smiling"
Cons: "Should be able to select your own movie"
Pros: "Everything Kosher food was excellent"
Cons: "Everything, from Customer Service, flight, baggage handling"
Pros: "Plane size, entertainment options and food were all great."
Cons: "The person next to me was rude and leaning over on my side but not much the airline can do about that."
Pros: "Got a free voucher"
Cons: "My phone was stolen on airport premises They didn't have my requested meal for one of my flights The boeng 737 is tiny. No leg room and was terribly hot."
Pros: "the air craft was very good and the comfort is good no complain..."
Cons: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every thing is very slow ."
Pros: "Spacious seats"
Cons: "80's airplane. Old. Seats not that comfortable, a bit dirty."
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Pros: "Also great experience"
Pros: "צוות אדיב ורגיש לנוסעים ויעיל"
Cons: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
Pros: "evry thing"
Cons: "no thing"
Pros: "crew was okay on board."
Cons: "delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over."
Pros: "The food was terrible but it was somewhat editable. It could have just been because I was so hungry I could eat anything too."
Cons: "The staff was rude, the boarding was a mess, the cabin was at least a little cooler than previous flight but still very uncomfortable, the amount of announcements was absolutely absurd!!! It was almost an announcement every 15 minutes. And the plane played music (terrible music) for 45 min extremely loud after taking off AND and hour before landing. It was so awful and so loud you couldn't even hear your own entertainment playing from your own headsets. I understand music while boarding and de-planing but there is absolutely no reason to have that playing that long after take off and hat soon before landing."
Pros: "Again, the cabin crew where all very nice."
Cons: "Seating space was very tight on this plane."
Pros: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
Cons: "NON arrival of luggage at Tel Aviv. See above"
Cons: "They almost didnt let me on the plane after THEY messed up by not including my ticket number on my ticket. I had to call my parents in Washington DC from Nairobi, have them drive out to Dulles airport and work it out at the Ethiopian office there to give the OK for me to get checked in in Nairobi. The whole process took about four hours and three managers all while I was stewing, worried I wouldnt make it on my flight."
Pros: "Friendly crew very responsive."
Pros: "In entabe the way everything is done was very good the food on that day was not good"
Pros: "I did find the staff very friendly."
Cons: "I found the staff to be very slow, on all 4 flights it tool them an extensive amount of time to walk down with drinks and food service. I was also sitting under the overhead that had blankets and they kept waking me up through out the flight when trying to get a blanket. I wanted to perches a watch that no all the flights had and when they did I couldn't ad ou don't take Credit Card. Flying from Israel to South Africa all I had was Shekel and Rands. How was I to know that I needed to carry Dollars On me."
Pros: "Service & Staff"
Cons: "Toilets always get messy because there are many people flying for the first time and some using a public toilet (or even flush toilet) for first time ever. They need instructions in the bathroom for how to use the toilet, how to keep it clean, how to dispose of trash, how to flush toilet paper, etc. If fly all over the world, but every time I fly from Africa it's the same mess, regardless of airline. Simple instructions would help - they cannot assume all of their clients have used flush toilets when over 80% of Africans do not have them."
Pros: "Was a bit concerned because I only had a 45 min layover in Addis to change plans, howeve Ethiopian Air made sure we were met coming of the plane and facilitated a fast transit. Checked luggage also all made it through. I was pleasantly surprised. I flew Nairobi to Cape Town with connection in Addis."
Pros: "I did like the overall services. I was comfortable with the crew and was entertained. I enjoyed the night over in the fhoice of loudging with nazra Hotel."
Cons: "I didn't like the quality of food in the hotel panaroma on my return. The hotel needed air refreshner as it wae stuffy and difficult to breath in. The reception was excellent but poor service."
Cons: "security boarding in adis abeba"
Pros: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
Cons: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."
Pros: "The crew was very nice, beer on the flight is always a nice touch , plenty of food and beverages. Nice collection of movies and music. Food is OK. We had a 10 Hour connection at Addis Ababba, and we were provided with a city tour at the first time, and hotel at the second. I liked the Injira :)"
Cons: "Overall, it's kinda depressing to fly with Ethiopian, the whole experience, from the colors of the uniforms, to the big African people, there was not enough room to seat next to other person, we and some people we met on the flight experienced the same thing. Addis Ababba was very not welcoming, we had a small tour at the city, the people are aggressive, we heard a lot of "farengie" all the time - "foreigners", everything was very expensive, because tourist have a lot of money... they are not afraid to touch you, even at the face. if somebody offers you guiding, they will ask for money later on and will take you to expensive places."
Pros: "Plane from AA to tA seats very cramped and seats do not recline."
Cons: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
Our flight was delayed taking off by an hour then we sat, with the seatbelt light on, for another hour. There was not enough overhead baggage space so there was a lot of arguing and jostling people around. There was not enough leg room to sit comfortably and the seats were very narrow, even for a thin person like myself. We were served bread with cheese, a mini muffin and a child size yogurt. The only good thing about the flight was that it was short. At the airport, we had to ride a bus to the terminal upon arrival.
Pros: "They had supplies to deliver a baby onboard"
Cons: "The bathrooms were dirty. Food terrible. Poor service. TVs didn’t work. Confusing checkin counter unhelpful gate staff. Non-existent customer service."
Cons: "They stole my clothes from my suitcase"
Pros: "Royal Air Moroc is a quality airline. Service oriented and professional gentlemen serving onboard. The 787 Dreamliner is a nice aircraft to fly in and the inflight entertainment and flight map were of high quality. My checked bag arrived expeditiously on both sectors."
Cons: "On the regional side, the customer service agents do not make gate announcements informing passengers that the flight is boarding. On both domestic flights, the CSR’s just yelled out that the flight was boarding...in Arabic. This was a source of confusion."
Pros: "Crew was very friendly"
Cons: "Aircraft boarded 1.5 hours late and departed 2 hours late. Upon reaching the destination gate it took 30 minutes to open the aircraft door and start deplaning."
Cons: "no communication about delays. lost my luggage. Left JFK without the kids strollers, car seat, and bags!"
Pros: "Crew rude and seat aren't comfortable.also didn't get my 4 piece of luggage...I'm still waiting yet!"
Pros: "Great crew."
Cons: "Flight was delayed by about half hour & so was arrival."
Cons: "They let people smoke on the plane and didn't do anything about it which was bizarre."
Pros: "Seat was filthy. There was a gross locker room smell. Crew was decent/brusque."
Cons: "Boarding was a complete debacle. There was no rhyme or reason and that led to it taking forever. The flight staff were rude and not very responsive. Among many things, they ran into a nearby elderly passengers seat several times with food/beverage carts and did not apologize."
Pros: "Nothing - never fly airline again."
Cons: "Airline cancelled flight 1.5 hours before departure. Booked us an another flight that landed 3 hours after our connecting flight departed, with no info on how we were to get home."
Pros: "Crew was great love the extras like headphones, pillows, blankets and socks. I think the socks saved me on our long flight. Loved that you served tea and coffee after meals."
Cons: "Food was not very good. Bathrooms were NASTY! The crew needed to server drinks more often and need more of a variety of juice add apple cranberry just a suggestion. The flight delay was horrible. You add 2 hours of delay to a 8 hour trip that stinks."
Pros: "Please make sure everyone's tv is working"
Cons: "If I had something to watch it sucks being on a plane for 8 hours without any tv screen"
Cons: "Their boarding process is a mess. Everyone hangs around the entry, they did not call my zones and they only gave the boarding directions in French."
Pros: "Royal air Maroc is run by bandits. Travel with them at your own risk."
Cons: "See above."
Cons: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Cons: "Good service good flight"
Pros: "Very accommodating airline. Would use them again"
Cons: "I didnt like the fact that im a paying customer and when i pressed the flight attendant call button to get the attention of a cabin crew, waited for about 15 minutes and nobody showed up, bear in mind that it wasnt the busiest time of flight. I had to wake up the customer sitting next to me so i can walk to the back galley where i found 4 cabin crew members sitting down and chit chatting about their personal lives completely ignoring the chime/sound and light above my seat when i pressed the F/A call button. When i asked for water, one of the cabin crew members pointed towards a bottle of bottle and told me to serve myself as if im a non-paying customer. I paid for my ticket, why should i do their job. In a nutshell, the customer service sucks, for least money i could have taken another airline with better service."
Pros: "I liked that it was a direct flight, service was good, food was great and overall the convenience of having to fly directly."
Cons: "no complaints"
Cons: "screen didn't work so there was no entertainment. The breakfast was disappointing."
Pros: "Timely departure from Casablanca, fast boarding service."
Cons: "At the Check in in Laayoune the attendant could not register the whole of my trip with the fidelity number. The snack on board is always the same, cheese sandwich, which could be made with better bread, wrap, chiabata, etc. Very bad."
Pros: "Crew was friendly and efficient. Seats and food were fine. Flight was smooth and on schedule. Generous free checked baggage. Rare today!"
Cons: "Boarding was a bit chaotic with passengers made to wait in the jetway for 10-15 minutes until boarding continued. Board when the plane doors are open!"
Pros: "Take off and landing were exceptionally smooth. Good pilots and a clean plane."
Cons: "The food-not good! Transit-more needs to be done for passengers who are connecting to other flights. Airport staff are just dismissive and seem uninterested."
Pros: "The flight was excellent."
Cons: "The transit procedure is poor. There is a need to review this process."
Pros: "On return trip, boarding was better and crew was more attentive than outbound flight. There’s still room to kick it up a notch—hot towel service, better food options."
Pros: "New airplane. Great service. Great Food. Ontime."
Cons: "The attitude on the crew faces they act like if they don't get pay for doing what they do pose to do"
Pros: "Flight attendants very attentive and cheerful."
Cons: "Casablanca airport is utterly chaotic in terms of security lines, boarding and then getting on the plane in full sun with crowds pushing to get in."
Pros: "Flight attendants were very nice!"
Cons: "Children crying for 7 hours. Lunch was mediocre."
Cons: "they moved my flight up an hours and no one told me, i missed my flight and had to spend over $600 to get to my destination"
Pros: "Nice fight- inspire if my first aborted landing (turbulence forced the pilot to bring us back up) Professional crew-too class Free hotel for my 10 hour layover"
Cons: "They lost my luggage and it took me 4 days of constant follow ups to track it down"
Pros: "Ticket agent was very helpful."
Pros: "The food was good, although I think there should be a more easily accessed vegetarian option."
Cons: "However, there was several delays. We took off late with sporadic and drawn out boarding, and while the crew was pleasant when serving food and drink, anytime there was turbalance or delays they could be very brusque and unpleasant, even raising their voices to passengers over misunderstandings following delays. When we finally landed, we taxied for close to an hour with no explanation, and this is the largest incidence of when the crew was unpleasant with passengers. Instead of explaining the situation, they yelled and raised their voices to get passenger compliance."
Pros: "Some of the staff were dismissive and rushed."
Pros: "Flight was great- crew a bit arrogant but professional"
Cons: "THEY LOST MY LUGGAGE"
Pros: "Ground team changed me to an aisle seat - none available online. Also, flight was on time."
Cons: "Boarding group system by seat numbers where everyone had to line up in boarding groups to stand in the tarmac for long waits was disorderly."
Pros: "The main dishes served onboard were very good; it helps that tajines are well suited to reheating."
Cons: "Flight was delayed over an hour, but status updates weren't very well communicated. Cabin cleanliness was not great on both flights we took."
Pros: "Crew, boarding OK. Newer plane in great condition. Comfortable leather seats."
Pros: "The flight was direct"
Cons: "The crew only appears during the meal for 7 hours the crew walked to give tge food and pick up the tries a passage got sick and no one cares"
Cons: "Crew opens toilets when locked without knocking. Flight added an extra stop without warning. Aircraft change meant no entertainment."
Pros: "reliable, options to watch movies from variety of types. Security important"
Cons: "we had a long wait on tarmac in NYC - understand it was not the airline's fault however. Sometimes on return trips to the US the food is not very good - and repetitive to connecting flight I take to get to Casa. I like yogurt but 3 times on flights is too much, and the bread is stale. Salmon dinner is a good option."