Pros: "The Turkish Airline crew are treat you as guests not as customers."
Pros: "Yes.The crew was amazing"
Cons: "To have a variety of foodstuffs especially the soft drinks. Hot Tea wasn't really hot.Just warm."
Pros: "It was a true Turkish Airlines experience! Awesome as always!"
Pros: "Good food"
Cons: "poor customer service. They are always late and ground crew is not helpful at all"
Pros: "The service"
Cons: "No entertainment. Late boarding."
Pros: "crew, food, service"
Cons: "3 hrs delayed"
Pros: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
Cons: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
Pros: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Cons: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
Cons: "customer service needs upgrading"
Pros: "See previous"
Cons: "See previous"
Pros: "Great service"
Cons: "No room"
Pros: "Entertainment was good"
Cons: "Economy was tight."
Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Pros: "Will never use kayak again"
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Pros: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
Cons: "No air in cabin"
Cons: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"
Pros: "I enjoy flying with Turkish Airlines, because of the staff and great food options, but this time I was starving, to be honest, as the flight was almost 13 hours, and we ate like once or twice. Then.. I had to beg to water all the time. Why would not you provide with plenty of water for such a long flight? This made my flight not great. Boarding process.. HORRIBLE. Took me 1 hour to pass 50 meters of space with endless checkings. Never seen this before."
Pros: "Entertainment and food was good."
Cons: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Pros: "Excellent customer service"
Pros: "I made it home a few minutes early. The flight attendants. The inflight bathroom was clean. The dinner rolls were warm."
Cons: "The airport felt like 95 degrees. There was no elevator to carry luggage and my cat downstairs. Everything had to be hand carried, two large bags, a carry-on and my handbag and my cat. I was kept waiting many times without explanation. The carpet in the plane was soaking wet...when you step on it you could feel liquid splash up on your feet. the airplane was quite warm. The seat would not stay upright. The children behind me kicked my seat the entire 11.5 hour flight. The monitor to watch TV also would not stay upright. The solitaire game would never load. The airport crew had conflicting instructions. My checked bags were damaged and bungee cords were missing. I was not alerted before boarding that my computer, tablet and camera would be confiscated until my ATL destination and therefore they were not properly padded for flight. A long time to disembark the plane...The attendant had to call and ask where the connector was to let us leave."
Cons: "The "Pasta-cheeze" meal on TK 31 was horribly bland, reminded me of the gruesome meals I had on United Airlines. I was totally shocked, because all other meals were excellent."
Pros: "Service.. questions answered. food"
Pros: "The Food"
Cons: "The seat size"
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Cons: "שום דבר"
Pros: "The attention from the crew and services"
Cons: "One of my lougage was left behind , I got after a week of stressing from one state to the other with lot of stress and unplanned expenditure I was not really sure whether it was their fault or air canada who charged me $225 for a little box mearnt to b a hand lougage. .. I was really pissed but on all the Turkish airline gave their best but the connecting flight air Canada has the worst services ever.... no food or drink was offered all through to Canada and their workers lack customer service"
Pros: "The service was good"
Cons: "Didn't like the airplane. Bit old. Too long till boarding."
Pros: "good job rushing us to the correct gate"
Pros: "friendly crew and superior service"
Pros: "The service was great, no one had any attitude on the plane,but the airports were different"
Cons: "The airport service was horrible, they rerouted us made us wait in Charlotte for 2 extra hours and there were half kids on board, a baby was crying every hour and my earplugs didn't mask the noise enough, I swear I thought two mom's were going to fight."
Pros: "Avoiding my to go Israel Delta monopoly is fading"
Pros: "Add good airline to Atlanta to eu"
Pros: "Smooth flight"
Cons: "flight canceled , i flew diff, airlines"
Pros: "Great entertainment and food."
Cons: "Boarding was very long."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Service was excellent."
Cons: "1) The foot rest blocks the ability to stretch your legs. A very uncomfortable 12 hour flight. Cramped. As a result, I will probably go with another European airline on my trans-Atlantic flights. 2) You need to offer snacks between meals on a 12 hour flight (back in the galley). Every other airline I have flown offers these on long haul flights in the galley - usually a small snack like chips or cookies. Your flight attendant told me that she would be serving the second meal in about 4 hours. Really, I was shocked that nothing was available in between meals on such a long flight."
Pros: "It was a quick 2-hour flight with a delicious meal."
Cons: "I sat in the only seat that didn't have a working personal entertainment system."
Pros: "Crew was very nice"
Pros: "everything was good and don rhith"
Pros: "Everything was perfect during the flight."
Pros: "Good experience overall"
Cons: "Slow ticketing process and not so friendly staff."
Cons: "Breakfast could have been offered."
Cons: "Really felt happy on time touch down nice journey with delta"
Cons: "Boarding zones is confusing. What does boarding zone "basic" mean?"
Cons: "The carrots were hard and the bread was cold."
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Cons: "They had no earphones for the flight from Cancun."
Pros: "Don’t wait to much"
Pros: "Put up at the marriot"
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Amazing crew & comfortable seats."
Pros: "They ran out of my preferred menu choice for the first meal. Martha went out of her way to bring my first choice for the second meal, which was very thoughtful. Nancy brought my friend an extra meal."
Cons: "I thought there would be more new releases to watch, but overall the selection was good."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "The flight"
Cons: "The flight"
Pros: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Cons: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
Pros: "On time flight courteous service"
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Pros: "Waiting in the departure lounce was ok"
Cons: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
Pros: "The longer leg space"
Cons: "Again, I can not understand why the airlines have to narrow the seats so much..."
Pros: "Going by and come Ming back Atlanta check in desk was the rudest Laziest most disrespectful emoyees I have ever came across . Check in person played on her phone and didn’t even look at you when asking what seat was I assigned . Going from Atlanta to Fort Lauderdale the check in person was so rude there where 5 people askI’m her what’s her problem . The crew the flight was excellent but the Atlanta check in desk really dropped the ball 2 times . If I was the manger I would fire the whole staff and If I was above the manager I would fire them as well as I’m. Sure this is not an isolated occasion."
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Cons: "The bulkhead sears had no electrical outlet"
Pros: "The free TV was nice."
Cons: "A tiny bag of pretzels is a stingy snack. Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate."
Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"
Cons: "You had me check my hand luggage with expensive items that did not arrive."
Pros: "short flight not much to say all was smooth crew was efficent"
Cons: "not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "Entertainment was good. Delta staff seemed flat compared to other delta flights I've been on."
Cons: "Space. Economy on a long flight is not ideal"
Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Pros: "The crew was very professional."
Cons: "Seats were to small and uncomfortable for us."
Cons: "The flight was over an hour late arriving ATL at gate after our original connection had departed. We had to change to later flight from ATL to JAX."
Pros: "It was wonderful to have a non-stop from Rome to Atlanta. The flight was comfortable and punctual. The in-flight entertainment was very good and helped pass the long flight."
Cons: "I liked the complimentary beverage service and many meal and snack interludes, although the food was sub par, especially the snack. I don't know how you can mess up crackers, but they were terrible, even slathered with the accompanying marinara. Also not sure that I ever met a shortbread cookie I didn't like until this trip; why lace it with artificial strawberry flavor?"
Cons: "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
Pros: "The Economy seats with added space Plenty of space Cheerful crew"
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "Not too much this leg!"
Cons: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "They had some weather in atlanta. So they drove us out to the runway and then we sat for 45 minutes with the engines off waiting to leave. I guess it is nice that they want to keep you safe. After missing our connector - they did put us up in a hotel overnignt. However we still had to pay extra for taxi back, parking an extra day at the airport, and extra meals. Oh - and the extra trip to detroit..."
Cons: "So after waiting 45 minutes on the tarmac - we left and headed to Atlanta. There we landed and waited because they had no gate for us. Then we finally got off the pane and ran to our connector which left without us. We were told they don't hold the plane for less than ten people. So the four of us don't matter. We sat and sat waiting...and then lost another day due to travel."
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "I liked the in-flight entertainment and the crew was very pleasant"
Cons: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Pros: "The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group."
Cons: "Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together.""
Cons: "Delta Flight #1661 I paid for 1st class. My first flight was late so I arrived at the gate after boarding began. When the gate attendant scanned my ticket another printed. When he handed me the ticket my seat had changed to seat 25E. I told the attendant that I had paid for first class. He asked me to step aside while he contacted his supervisor, Joe. Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. This was on top of the fact I was so thirsty because 1st flight didn't have drink service and because it was late I had to book it to the connection arriving sweaty, hot and needing to use the bathroom. I was told they had given my seat away to someone as a free upgrade. Joe offered me a $100 voucher to take other seat which was less than I paid for 1st class, plus the seat was a middle seat in the rear of the plane. When I told him as much, he tried to manipulate me by telling me that they would have to kick someone out of my seat. When I declined the downgrade, they made me stand by while they kicked someone out of my seat which was embarrassing and humiliating. Then, when they handed me a new boarding pass, it was not the seat I had paid for and selected, instead it was in the first row, which I’ve always hated because there is no under seat storage and I cannot keep my backpack with me. When I pay for first class, it is primarily so that I can board first and so that I have extra room to work (which I need access to my bag to do). While I was trying to take out the minimum of the things I needed from my bag and figure out how to manage without it, 3 times a flight attendant told me they had to take my bag (since I was the last person to board they tried to prevent me from using the bathroom and they were anxious to leave early). I tried to explain that Delta had prevented me from boarding earlier and that they gave away the seat I paid for which was NOT the first row."
Little delay but overall was alright
Pros: "Everything except food"
Cons: "Food variety could be an order improvement add"
Cons: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
Cons: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
Pros: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
Cons: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
Pros: "Crew attentive, flight left and arrived on time"
Cons: "More movie and TV show options. Also foot rest would have been nice."
Pros: "Seats were really good and the crew hospitality was awesome"
Pros: "The crew was very hospital"
Cons: "Didn't think of something because the flight was awesome."
Cons: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
Pros: "Quick boarding and on time departure and arrival."
Pros: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
Cons: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
Pros: "Friendly staff Entertainment Aircraft"
Cons: "No complaints"
Cons: "Entertainment (i couldn't watch anything because my screen wasn't working"
Pros: "Flight was on time and the handling of the plane by the pilots was good"
Cons: "While the plane was a Dreamliner, the quality of the seats, and the space in the seats didn't fit the the usual Dreamliner quality. The toilet facilities were terrible ... urine on the floors that made them sticky and horrifically stinky. Only two food service events during the 13 hours ... the first was OK, but the second was really sub par (a sandwich and a granola bar only)/.The available entertainment choices of movies were really lacking compared to other airlines. My first seat assignment had to be changed, because the man set to be sitting next to me began murmuring and cursing when he found out that I was to be next to him. My second seat assignment had me sitting in front of a man, who angrily refused to let me recline my seat at all, because it would crowd his leg space. Therefore I had to sit perfectly straight for all 13 hours of the flight. There were no other aisle seats for me to switch to. Most airlines offer eye shades and earplugs for the long haul flights. Not this one. Both were needed on this rather noise, chaotic flight. I guess you get what you pay for ... the cheap fare is not worth it. I don't intend to fly this airline again."
Pros: "The flight was one time for departure and arrival"
Pros: "nothing. there is no responsibility from voyama towards clients services"
Cons: "every thing"
Pros: "Crew exceptionally nice"
Cons: "Can’t turn off the screen"
Pros: "The flight the plane the staff on plane the food the entertainment"
Cons: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
Cons: "On counter, some workers were not nice"
Pros: "Had a great seat"
Cons: "They didn’t offer basic beverages"
Cons: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
Pros: "Quick, simple flight arriving 7 minutes early."
Cons: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
Cons: "Bad service bad attitude"
Pros: "The seat room, friendly staff"
Cons: "3 hour delay... not Jordanians fault (fog)"
Pros: "No thing"
Cons: "The staff"
Cons: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
Pros: "Fast check in, Comfort seats"
Cons: "After we landed, me and my wife had to wait for 2 hours to get our luggage. Once we arrived home and started unpacking, we realized that the one of the suitecases must have been opened, as we found one piece of a pair of shoes that does not belong to us, one of the plastic bags in our suitecase was torn, my wife’s makeup was thrown apart in the suitcase and 3 of our perfume bottles were missing. I’m not sure if they were stolen or were misplaced during the most incompetent and disrespectful suitcase search ever. We were really disappointed and felt violated."
Pros: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
Pros: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
Cons: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
Cons: "I'll was good"
Pros: "It’s a 25 minute flight. It’s all good. :)"
Cons: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
Pros: "Very short, only a half hour flight"
Cons: "nothing not to like"
Pros: "Food and crew were great."
Cons: "Security was slow and repetitive. Additional screenings at multiple extra places. One guy checking ID for long lines. Seats were not as comfortable as some. People were rude on ground side. Not helpful. Entertainment was limited but ok. Ext"
Cons: "Extensive security. Warm plane. No charging outlets."
Pros: "The Dreamliner is the best plane I’ve ever boarded, it was used for this short flight."
Cons: "Could not check in online, had to get the boarding pass at the airport."
Cons: "Overall, food, appearance, cleanness of the flight and the toilet, no entertainment, comfort, size of the cabin and the seats, communication from the cabin crew and delay without apologizing or telling us the passengers what was the issue, it was one of the poorest flight I have ever used."
Pros: "Modern aircraft"
Cons: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
Pros: "Good service, leaving on time"
Pros: "Loved all of the kind smiling faces on all of the flight attendants"
Pros: "Very pleasant crew. Nice to have a meal on a short flight."
Pros: "Crew was very friendly and attentive, food was good, seats are comfortable - great flight!"
Cons: "There are not enough bathrooms on the large plane so there often were 5 people in line"
Pros: "The crew was very pleasant and the flight was comfortable."
Pros: "Flight came with free entertainment. That's a plus."
Pros: "Very smooth boarding process. Made an announcement early that later groups would have issues with finding overhead space and asked for volunteers to check bags at the gate at no charge. Made things go very well without any delays."
Cons: "Nothing to improve. Very well run."
Pros: "Crew was excellent and the flight was ahead of schedule."
Cons: "Flight was delayed about 10 minutes. :("
Pros: "Crew overall was very good and attentive."
Cons: "Seat comfort"
Pros: "The crew that was on board was pleasant. I always like flying American."
Cons: "There was no flight attendants so the flight was delayed for an hour."
Cons: "I don’t understand the concept of the ability to use your mobile device for entertainment, yet not having a power source to charge your device."
Cons: "Crew serving food passed me by by, seemed rushed and missed my row."
Cons: "The flight was delayed by over 3 hrs! As a result I missed work!"
Pros: "the wi fi"
Cons: "They give me the same seat that other passager has"
Pros: "It was all good nice crew and smooth flight"
Pros: "I enjoyed everything!"
Cons: "No complaints!"
Cons: "Tight seats on full flight"
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "Greets you nicely, on time, caring staffs"
Pros: "Friendly crew"
Cons: "Having to pick up our luggage when getting off plane from Sydney, just to walk them around the corner to be put on flight to ATL. (I thought luggage handlers were paid for this). Luggage had already been put through security!! This put us in a TOTAL RUSH just to make it on the plane ourselves!"
Pros: "Ummm . . . the colors?"
Cons: "10 years ago, American was a great airline. It has just gone down and down. The flight attendants are miserable, grabbing things out of your hand when they come to collect stuff before landing. No smiles, no grace. The plane was old, but also poorly cleaned between flights, so the bathrooms on our LAX-Atlanta flight smelled of urine from minute 1--you can imagine how they smelled by the time we landed. There was trash in my seat-back pocket when I took my seat. Supposedly food was available for purchase, but I couldn't activate the food menu, only the drinks menu, on my little seatback screen, so I just waited until I got to Atlanta to eat."
Pros: "Crew was friendly"
Cons: "Old plane, prezels are boring, it was cold during the flight"
Pros: "Crew was great..."
Cons: "Nothing really off...just wish there were outlets for recharging devices. Thanks!"
Pros: "We left on time and the crew was very polite and helpful."
Cons: "Seats very uncomfortable. They would not recline at all. I was not looking to lay down but sitting straight up for 2 hours made it very uncomfortable. But, I guess since you added the extra seats, there is not enough room for anything. I am only 5'7" and feel sorry for those people who are much taller."
Pros: "The crew was great"
Cons: "No entertainment"
Cons: "The man at the gate was rude and tried to tell me I needed to pay 50$ to bring on my small purse, while his assistant said I could put it in my carry-on. Even more strict that Spieit airlines and higher prices. They didn't even bring around drinks because of "turbulence" unless you were first class. The plane shook slightly more than a smooth flight for only a small fraction of the flight."
Pros: "On time"
Cons: "Rude flight attendant"
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Cons: "The cramped space"
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Pros: "New planes, in seat entertainment"
Cons: "Very hot plane, never cooled down."
Pros: "Everything went more smoothly this time than on our way to Phoenix. Even though the airport was quite crowded they had enough staff to get us through baggage check fairly quickly. They flight was smooth."
Cons: "No problems on this leg of the trip."
Pros: "Forgot to load meals for first class! Otherwise good"
Cons: "Still waiting after long walk for baggage"
Pros: "Nothing much beside the fact it was cheap."
Cons: "Basically, when i was boarding there was a 60 min call for closing the gate, which I went up front to check in. However the front person totally ignored me, and I missed my flight coming back. After that I had to pay extra $275 (or close to that amount) to reschedule the flight. Worst experience ever."
Pros: "American Sirlines flight # AA1249. Was a poor experience. Flight was over an hour late due to flight crew had not arrived. The plane was too small for such a long flight Los Angeles to Atlanta. Took an hour to collect our baggage from baggage claim. I will try to Avoid American Airlines on the future."
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Pros: "Good entertainment option"
Cons: "Very delayed"
Pros: "Great customer service from the ticketing agents, gate agents, flight attendants and pilots!"
Pros: "Entertainment and crew"
Cons: "They need to update their planes. No tvs, no ports to charge phone, not many food options for longer flights."
Pros: "Price is fare"
Cons: "Both trip flight got delayed"
Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Pros: "LOWER PRICE, BUT NO FRILLS."
Cons: "SEATS FEEL FINE AT FIRST BUT AS THE TRIP WEARS ON THE SEATS GROW TO BE UNCOMFORTABLE."
Pros: "I thought frontier was worst but american is not too far because american flight can not fly on time."
Pros: "I like the fact that the price was reasonable and the airline didn't charge for EVERYTHING! I didn't feel robbed."
Pros: "The planes people and service."
Cons: "I missed my flight in Atlanta heading to LA on my way to Brisbane, Australia on Saturday 16th July. The ground staff wasn't at all helpful in trying to get me on another flight and in fact sent me to Delta! The lady there couldn't have been nicer and more helpful. Sadly I wasn't compensated at all and had to pay to re-book the flights on the Sunday 17th. On my return from Brisbane, American Airlines had cancelled my flight to Atlanta as they said I was a 'no show' heading out. Thankfully I was able to get a seat on stand by. So, no I'm not a happy customer."
Pros: "The Professionalism"
Cons: "There is not nothing to say"
Did not have a good experience. They gave us connecting flights from London to Washington and then to Atlanta just because their flight was delayed from Hyderabad to London the flight from London was missed and even though it’s not passengers fault they had to suffer as they couldn’t give direct flight from London to Atlanta. And for vegetarians food is also so pathetic they need to have more vegetarian options as cold sandwiches is not a good option in winter. And just think how they feel if they have to be eating 3 cold meals for 24hrsin winter.
Cons: "Boarding process.."
Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"
Cons: "Entertainment didn’t work, big delay broken seat"
Pros: "Great !"
Cons: "Kosher meal a bit hard to open"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Cons: "Cramped, bad seats. Every time the guy in front of me shifted in his seat he bumped my knees and even sent my drink flying into my and my seatmate's laps."
Pros: "The flight was on time.."
Cons: "The food.."
Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Pros: "Boarded quickly"
Cons: "Seat pitch was tight. If seat in front was reclined very little room to move. Meal could not be served until seat was put back up."
Cons: "Lunch was adequate but evening meal was half a sandwich"
Pros: "Crew were friendly"
Cons: "Cramped conditions."
Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"
Cons: "Too crowded in Business Class"
Cons: "The entertainment system kept bugging out on me and would not work correctly."
Pros: "Slept. Food was good."
Pros: "There was no wheel chair provided for the passenger even though requested for one in london"
Pros: "Service, clean restroom, courtesy of crew members"
Cons: "I had a drink ( whiskey)and requested for some snacks to go with the drink but was told they had only pretzels and nothing else"
Cons: "No breakfast on out bound leg"
Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
Pros: "The crew were very helpful"
Pros: "My upgrade."
Cons: "That I needed to be searched again before boarding the plane. The long layover."
Pros: "Not much, maybe the food"
Cons: "Poor seats, terrible tv screens and entertainment options. I will not be traveling with BA again. Took forever to get on/off the plane"
Pros: "Crew were good, the food was mediocre when they served lunch - but then there was nothing more to eat until nearly the end of a 9 hour flight, by which time it was past 10.30pm back in London. At that point, all that was offered was half a sandwich and a biscuit."
Cons: "In-flight entertainment didn't work at first, and then when it started, kept on threatening to shut itself down every time I moved. The selection was ok but nothing compared to other airlines. The screen was tiny and low resolution. The seats were old - the same ones as when BA introduced their premium economy back in 2000. The aircraft was desperately in need of a refresh."
Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"
Cons: "the flight delayed a lot and i missed my connection flight as a result"
Cons: "The airplane was shaking all the flight"
Cons: "Terrible, horrible, humiliating, scammy experience at check-in. Will not be flying British Airways again."
Pros: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Cons: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
Cons: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
Pros: "Staff were really friendly and very attentative. It was a really pleasant trip."
Cons: "Everything was fine"
Pros: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Cons: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
Pros: "Good, current entertainment selection. Ample beverages and foods (though nutrition concerns). Pleasant crew."
Cons: "80+ year old disabled person placed in aisle seat next to me (middle). She was sweet and thoughtful, but couldn't even rise from her seat without assistance. This pinned the window passenger and me in our seats for 8.5 hours with only one bathroom break -- the stuff out of nightmares and ABSOLUTELY UNFORGIVABLE! Of course, crew would not accommodate any changes. ** Why should I ever choose BA again? ** (Seriously, I'd like to hear your answer.) Food nutrition -- generally tasty, but carb-heavy, fatty and salty. A de facto salad meal option would have been appreciated."
Pros: "They need to improve confort and food choices! Overall: very good!"
Pros: "Boarding was smooth"
Pros: "My gluten free meal was delivered and acceptable, the seats were comfortable and the crew was exceptionally helpful and friendly."
Cons: "After first class boarded, the remainder of the passengers lined up all at once. As it was a large plane, there were two entrances and it was hard for them to keep up and direct us to the proper door. It was a minot issue."
Pros: "Most everything"
Cons: "Seat choice"
Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Cons: "boarding with bus instead of sleeve"
Pros: "The crew was very efficient"
Cons: "The was really bad."
Pros: "Liked the high life entertainment and the flight attendants were friendly"
Cons: "I get a very limited amount of time to visit my girlfriend who is currently living back at home in England and spent nearly two hours sitting on the plane following the landing and then another two hours or so waiting for my bag to show up and finally filled out info to have it sent to me so that I wasn't wasting any further amount of time on a plane or in the airport. With limited service it was just an overall terrible experience, for my girlfriend even more so than me, as she began to get worried during the delay in the flight arrival up until I got into the airport and got service so that I was able to explain the delay and that I would be out soon. Which wasn't the case since I continued waiting for my bag to arrive for the next couple hours. What should've been a time of joy being reunited with my girlfriend turned into a time of stress for all involved and several hours overdue."
Pros: "Every thing was in time Service was good"
Cons: "Not enough room to sit or eat The salmon dish was not good in my opinion"
Pros: "Crew is very nice"
Cons: "Seats are pretty small"