Crew was amazing as usual. Very comfortable for a 13hour flight. Check in at ATL was terrible. Ticket counter charged me $200 for a small bag. Apparently Kayak sold me a zero luggage ticket. No carry on no checked. So the check in desk charged me a bullshit $200 dollar fee for a small gym bag weighing less than 20lbs. In true 3rd party ticket buying. This will turn into a finger pointing process between Kayak and Etihad. Now I'm going to have to ship my bag back in the mail a day ahead of my return flight.
Wish the flight attendants were more attentive in serving food
More leg space than other flights, but felt like *maybe* narrower seats?
Very delayed and uncomfortable seats. Nothing written in Urdu for Pakistanis. Tons of Pakistanis use the airline they should ensure the airline is accommodating them properly.
My baggage was not boarded and is still missing. I was only carring one piece of luggage and that is misplaced now I am stuck at mumbai without luggage. I had an onward journey from here
We booked a business class ticket via Underpricer. Somehow they screwed up our ticket from Abu Dhabi to Ahmedabad. We will be hesitant to book again with them.
Same problem place in the middle so small Im 1,85 m so not good 👍
The WiFi was not compatible on both my phones (Vivo Y30 5g and Samsung Galaxy A32) with up-to-date android software.
I am a larger than average person and in my opinion i don't think it's fair to allocate a window seat to anyone who is my size or larger, i was seated between 2 large passengers on a full aircraft. The guy in the window seat also occupied a portion of the middle seat (my seat) which made my experience of flying with etihad very cramped and uncomfortable, i was flying from Abu Dhabi to Bangkok. Had this been a airbus 380 it would have been better as the seats are larger but unfortunately it wasn't so i had to endure the 6+hrs unable to get any rest
It was worst flight ever of 26h. Poor service and seating. Flight from Abu Dhabi to Islamabad service and seating was worst ever. No tv extra.
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
3 hour delay but out of their control. App said I get vouchers but when I applied for them, they were nowhere to be found in my account
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
The food on the flight was of marginal quality. Small bits of chicken, instant mashed potatoes and some carrots. The rolls were very dry, nearly inedible. The seats were quite small and didn’t allow for any shifting of position during the flight. There was limited leg room.0
Terrible customer service. I booked business class and the counter agent didn’t bother asking me about any choice or preferred seat, basically assigned me that last seat and couldn’t even answer if it was a business class seat. Also iberia lost my suitcase on my flight from JFK to MAD with the layover in BCN. Useless customer service at the counter. Thank goodness I happened to check the baggage claim area of the next flight in…there it was.
The flight was safe, confortable and convenient. Thank you. I hope to come back soon!
Terrible. Won’t fly again. Boarding was an issue. Took TWO hours to “find” my confirmed reservation. Crew at desk was super rude and unconcerned. Was not escorted through despite delay on their end. Almost missed fight and luggage arrived one day late…. Which I had to pick up by cab or wait even longer (not reimbursed).
Arrived on time. Great crew. Good food. Luggage delivered promptly
Left on time, arrived on time, despite weather, excellent service and food
temperature was too cold there should be free blankets, seat are very uncomfortable, entertainment is limited.
We liked the flight but while we purchased an aisle seat, our seats had a different configuration on this flight. A fellow passenger suggested that the airplane had been changed. Too bad we were not informed and had no chance to modify our seat preferences. We were stuck in the window and middle seats with no chance to walk around and go to the bathroom without disturbing our sleeping fellow passenger.
Delayed first flight Geneva Madrid.. We didn’t miss our 2nd flight only because the 2nd flight Madrid Dallas was 1h delayed. However we did end up missing the 3rd leg Dallas Austin. Luggage didn’t show up in Dallas. So we re missing 2 suit cases. Customer service sent us to a hotel in Dallas. Only one room booked for 5!! Pretty bad experience overall. I won’t book a flight on Iberia in the future
Horrible experience airline crew was unprofessional. Flight was delayed. Suit cases did not arrive. Never flying iberia again
Ground staff and cabin crew were excellent. Flight was perfectly on time. Zero issues.
We were moved twice on flights to the point we weren’t even on Lufthansa anymore. We had to fly united. Lost paid extra leg room twice. To top it all off we’re forced to pay $375 and $275, respectively for you luggage that was considered sports luggage. We were told it would be Lufthansa fares l, from the united desk, AND WE DIDN'T EVEN HAVE A LUFTHANSA FLIGHT! I’ll be calling once my trip is over on October 7th to all airlines and Kayak. This was ridiculous!
I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive
The plane was late (as was my flight out from Birmingham the day before)
Beautifully maintained airplane, good food, professional crew, top-notch communication. I highly recommend Lufthansa for intercontinental flights between the United States and Europe.
At baggage claim, I was given the wrong printed ticket. The ticket belonged to another passenger for a different flight — to Zurich instead of Frankfurt (layover). I was even allowed to pass security, and when I asked the Lufthansa employee if I was on the correct flight, and why it was changed. The employee said everything was correct and I should board. When I got on the plane, there was someone in my seat, and the crew on the plane finally realized that I was on the wrong plane. When I got off the plane, nobody was willing to help, and the security refused to provide my original printed ticket. That was until I showed them that I took a photo of the ticket; once they realized I had photographic evidence, they were suddenly ready to help me. The Lufthansa employee began communicating with other airlines and found a flight that would take me to my destination via Polish Airlines. I was required to once again go through security, re-check my bag, and once again pay for my checked bag and weight overage fees. This experience was incredibly stressful and very frustrating, as you can imagine. A Lufthansa employee told me I would be eligible for a refund. Please tell me what steps I need to take in order to make that happen. Thank you!
Small plane, only two bathrooms, no screen for videos. Not wide enough seats
It was very good, good food good stuff, The toilets were a little stinky.
On board Entertainment and crew services were absolutely trash! Neither me, nor any of my 40 family/friends members are flying Lufthansa again!
The real bathroom smelled horrible and it smelled in the real of the plane..
There was so little leg space in middle seat that the blanket/pillow accessories and my feet could not fit. Knees were 1 inch from seat in front and when person in front reclined, it was uncomfortably invasive in my space. I am not large, 5’5” and 130 pounds
Wonderful! Everyone very helpful and kind. Returning flight was cancelled but rebooking was easy.
-The seats could be roomier -The entertainment in English could be more current! The moves were very old!!! -They served too many carbs! What happened to fruit and yogurt!!!!
We upgraded to premium economy and it made a difference in a 12 hr flight. I didn’t like that we had to deplane in the tarmac with our carryon luggage. Other than that, it was ok.
A lady with a smelly dog sat next to me
Staff were nice, we left on time and arrived early, food was good. Unfortunately, they lost one of our bags and have been unable to find it. So we are in Italy for a week for my husband‘s birthday and he does not have any of his clothing.
It was bad experience . I was about to lose my flight . The airline announced the gate very late , an hour before the flight , and you need to rush to find the gate in a big airport . The flight is a long flight and the food is poor . I difintelely not taking this airplane again
It was Ok for Business class considering we paid almost $10K for two seats. Disappointing part was the $640 (RT) to reserve the seats prior to departure unlike other airlines that is complementary when buying business class seats. Would I use ITA to go to Europe on my next trip -NO.
Top notch re cleanliness, comfort, operational. Attendants attentive, cheerful, courteous and professional. An unusually high-grade experience all around.
Flight bumpy and aircraft old with tape over seats , it seems there is a lack of maintenance, air pipe blow off in the middle of the flight, flight attendant seemed not to be worried about it. Food got very bad over time , not only for the quality but for the quantity . Seats are very uncomfortable , entertainment not working properly.
