Cons: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
Pros: "Food was not available for flight."
Cons: "Drops coming down from the Air condition system"
Pros: "Crew was great"
Cons: "Didn't have the vegetarian meal I ordered"
Pros: "Really friendly crew"
Cons: "No entertainment, worst food I've ever had at an airline"
Cons: "My sun glasses were stolen out of my luggage !!"
Cons: "the seats and service as a whole"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
Cons: "No entertainment. Plane was cold."
Cons: "We had 30 minutes delay"
Cons: "I couldn’t eat the food"
Pros: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
Cons: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
Pros: "On time, easy boarding, nice crew"
Cons: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
Pros: "The service. Smooth flight."
Cons: "Need AC outlets and TVs"
Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Pros: "crew is nice"
Cons: "breakfast was pretty lame !"
Pros: "Went smoothly and without delays"
Cons: "Food was horrible. The buns and croissant were cold and not fresh"
Cons: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
Pros: "Very good care ofrom the staf Not cold"
Cons: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
Cons: "Terrible boarding. Finally we were almost 1 hour delay in departure"
Cons: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"
Pros: "A lot of drinks"
Cons: "One hour in late"
Cons: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
Cons: "2 hours delay. Bad food"
Cons: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
Pros: "Nice crew"
Cons: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
Pros: "The crew were very helpful, and the food was quite good."
Cons: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
Pros: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Pros: "The crew"
Cons: "No TV"
Pros: "Friendly. And efficirnt crew"
Cons: "I didn't got the seats i asked for in the check in."
Pros: "Crew was nice."
Cons: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
Cons: "Little food"
Pros: "Everything is very good!"
Cons: "Not enough leg ro in economy section."
Cons: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
Cons: "The seats were too hard. I have never felt that way on any other flights."
Cons: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
Pros: "Food was great!"
Cons: "Lackluster movie selection, internet was a rip off and barely worked."
Pros: "Everything about the service staff the plane amazing"
Pros: "Crew service"
Cons: "No entertainment on board"
Cons: "seats are way too close to each other."
Cons: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
Pros: "Attentive crew, despite an almost-full flight"
Cons: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
Pros: "good seats."
Cons: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pros: "Crew was attentive. Timings were spot on."
Cons: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Pros: "Great newer plane, great service!"
Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Cons: "Entertainment worked sporadically"
Cons: "There was no entertainment available."
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "The new movies selection, food was very good, staff more friendly than previous flights"
Cons: "Boarding always a problem on MEA we have to wait too long in the queue"
Pros: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Pros: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Pros: "Air France personnel is always really helpful"
Cons: "Food and comfort in short haul are not the best - but the flight is short..."
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "Good food and service"
Pros: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Cons: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Cons: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Pros: "Very quiet"
Cons: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Cons: "They were unfreindly and rude."
Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "Nothing special"
Cons: "They start serving late the apperitif before taking off and take it back right after."
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "Nice crew, free snacks"
Cons: "For taller people flying economy sucks . The seats are always to small"
Pros: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Cons: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Cons: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Short, lots of leg space"
Cons: "My baggage was broken"
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Pros: "Cabin Crew and food selections were top notch"
Cons: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Cons: "Meal choice missing kosher non-gluten combination."
Cons: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Pros: "The flight was good overall. Friendly crew good attention."
Cons: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"
Pros: "Panamá airport is a disaster, unorganized and dirty"
Cons: "Panamá airport"
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Pros: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
Pros: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Pros: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Cons: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
Paperwork and process, your airline sucks
This was a very rocky flight made me feel that the person that was flying the plane was learning on the job
Pros: "No problem with the flight itself"
Cons: "Fewer gate changes"
Pros: "Crew were very nice."
Cons: "flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport"
Pros: "Polite crew"
Cons: "No air traffic"
Pros: "The plane did not crash."
Cons: "Pilot to passenger communication. On time departure. Cleanliness and comfort of plane. Bigger plane to accommodate roll aboards. Flight attendant’s attitude. Ticket price, but there’s no competition on the route."
Pros: "Everything was awesome. No wait, fast boarding, nice crew!"
Cons: "Absolutely nothing. TSA in Tulsa can always speed up or open more lanes!"
Cons: "Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system"
Pros: "Pilot and crew were great even though we had lots of delays due to weather"
Cons: "Gate agents were a little rude to some customers"
Pros: "The crew was pretty nice. The seats were actually comfortable."
Cons: "I don't know; it's economy in a plane. It is what it is."
Pros: "Flight was delayed, and unclear why."
Pros: "Much better flight. Nice quick easy boarding and getting off. quick easy overall. Seats were much more comfortable"
Pros: "Short flight"
Cons: "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."
Pros: "The TVs and free movies!"
Pros: "Very comfortable flight!"
Pros: "Newer plane. Ceiling light. Pilot’s skills!"
Pros: "Lunch was GREAT- usually fly Delta but this was comparable."
Cons: "WiFi, ESPECIALLY when you pay for a first class ticket, should be free. Further, the instructions for connecting to paid WiFi are NOT printed clearly anywhere. I had to go to the internet while on the ground. There are many movie and TV show options for free on your own device, however."
Cons: "Delayed due to no available gate attendant. Limited ground crew."
Cons: "Flight delayed two hours."
Cons: "TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced."
Pros: "Same as above. Very pleased"
Cons: "Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs"
Cons: "No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink."
Pros: "Seats were comfortable. Great selection for entertainment. Flight arrived to my destination early."
Pros: "It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight"
Pros: "It was a red eye and I made it back safely, and a couple of minutes before schedule. There was no food or snacks, barely had enough water to pass out. Otherwise it was an ok flight."
Cons: "No snacks or food, barely enough water on the flight."
Pros: "Plane was nice, seemed fairly new. There were two outlets for my row installed on the supports of the row of seats in front of us. Looked like it was made for plugs from a number of countries. Pretty nice feature. Headrests has an adjustable pillow that you could use to cradle your head for sleep. Didn’t use but seemed interesting."
Cons: "Seats too narrow. There weren’t especially narrow. In fact, I’m sure I’ve sat in narrower ones. This is just a feature of every economy seat I suppose, but it’s still a negative. O"
Pros: "Arrived on time."
Cons: "Seat space is bad. Food is all for a fee."
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "Premium space"
Cons: "Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop."
Pros: "Relatively smooth flight"
Cons: "Seats are built for very small people. My knees were pressed into some hard surfaces for the entire 3+ hour flight. Made it a little painful to walk when we landed. The movie screens (not headrest systems) were all up overhead so you get a neck cramp watching anything. The headrest behind me pressed my shoulders forward and the extendable part would not stay up. The window stopped at about my shoulder so to look out I had to crouch down. AA better stop squeezing us for profits and start delivering a quality service or we'll all find some other airline that puts passengers first."
Pros: "mango juice and soft blankets"
Cons: "too much time between meals"
Pros: "Staff polite and helpful. No complaints/ Slept all the way"
Pros: "The seats were more comfortable. You"
Cons: "The middle seat and the guy in front of me who decided to recline!!!"
Pros: "Bottom tier entertainment provided"
Cons: "Advertised wifi not functional. Limited TV access (1 8" tv for every 12-16 seats) poor programming random NBC clips and partial episodes) and terrible movie. No selection/plane tracker"
Cons: "Haven't taken it yet!"
Pros: "I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that."
Cons: "The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip."
Cons: "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
Pros: "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
Cons: "Flight kept getting delayed."
Pros: "Pleasant crew, on time leaving, early arrival, smooth takeoff and landing."
Cons: "Didn't use entertainment."
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Pros: "The crew seemed nice, and the seats themselves were basically comfortable. The option to check baggage at the gate was good, since it was a nearly full flight."
Cons: "The seating was completely cramped. Airlines need to decrease rows in order to provide actual legroom. The boarding process didn't seem very logical in terms of rows and seats. I don't believe there was any food, but that may be because it was a red-eye. The pilot thought Springfield was in CT, which was alarming to me."
Pros: "the over seas flight was fine... once we got on board"
Cons: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
Cons: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
Pros: "Every thing"
Cons: "Everything was amazing"
Pros: "Everything went well, the crew was great."
Cons: "Not enough leg room Cramped seating area in coach"
Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."
Pros: "Overall, flights were ok"
Cons: "4 hour delay in Toronto for our connection."
Pros: "great crew."
Cons: "no wifi on a transatlantic 12 hour flight!!!!"
Pros: "Crew was excellent"
Cons: "Entertainment system did not work for the first two hours"
Pros: "Service on the plane was good"
Cons: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
Pros: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
Cons: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
Pros: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
Pros: "Very accommodating with my seating requests; very kind staff and nice new plane"
Cons: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
Pros: "The food was good, staff was pleasant"
Cons: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
Pros: "Very friendly flight attendants. Great food!"
Pros: "Food good Choice of movies pretty good"
Cons: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
Cons: "AIr Canada lost my luggage and the return flight was late"
Cons: "Flight was delayed"
Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."
Pros: "The service was very good and the flight felt safe and smooth."
Cons: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
Cons: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
Cons: "Not on time. I missed my connecting flight"
Cons: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
Pros: "Everything was amazing! On time and nice flight!"
Cons: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
Pros: "Staff was super nice to my surprise."
Cons: "Flight was late."
Pros: "The attendants were helpful The food was good"
Pros: "the mounties rock, seriously"
Cons: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
Pros: "The staff was very friendly and extremely accommodating."
Cons: "There could have been a bit more on the entertainment selection side."
Pros: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
Cons: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
Pros: "The crew was nice and friendly"
Cons: "The seats are too tight"
Pros: "The crew was polite and friendly."
Cons: "The food was not good"
Pros: "Great customer service great people"
Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"
Pros: "Arrival times for principle flight..."
Cons: "Long walks at Toronto..."
Pros: "The flight attendants were very professional and caring"
Cons: "My vegetarian food choice did not transfer from my United Airlines profile"
Pros: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
Cons: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
Pros: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
Cons: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
Cons: "This was the worse travel experience I have ever had. The crew was rude and gave wrong information that caused me to almost miss my flight. My ticket in the end ending costing me over $600 for all the additional charges. It was ridiculous. Among other things. I will never fly with them again."
Pros: "There were 2 pilots- the female one was polite and informative. We took off on time and even landed a little earlier than planned."
Cons: "Very noisy flight on a small plane. The flight from Hartford to Toronto was cold and others noticed it as well. The windows are all blurry. The sound of the engine blocks out the safety announcements!! It's a joke that they even have them. There is no beverage served. And for all this wonderful service you pay an outrageous fee!!!! I felt like I was in the back of a donkey wagon..."
Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
Pros: "Friendly staff, not as crowded as most airlines"
Cons: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"
Pros: "Everything the Dteamliner experiance"
Pros: "On time departure, good landing, arrived 5 minutes early."
Cons: "Seats were really uncomfortable and the engine noise was loud."
Cons: "My flight had been cancelled, and I missed an important meeting!"
Cons: "Less full"
Pros: "GREAT SEATS AND SERVICE"
Cons: "other than free flights, nothing"
Pros: "Premium economy was great"
Cons: "Toilets were broken"
Pros: "Crew was pretty friendly"
Cons: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Pros: "Great inflight service! On the ground faster than expected."
Cons: "I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/."
Cons: "Kayak sent me a message that our connecting flight out of O'Hare was boarding at gate B5. However, checking the monitors in the terminal showed the correct gate was B21, which is on the opposite end of the terminal. I don't know why Kayak had the wrong information on this. We barely made our connecting flight because our starting flight was over 30 minutes late, which was United's fault. This made rushing to the correct gate for our connecting flight all the more stressful. No time to stop at the bathrooms or pick up something to eat. Both United and Kayak let me down on getting back to Hartford. We arrived at the end of boarding with no room left for our bags in the overheads so we had to check them and pick them up at the carousel. A totally BAD flight experience."
Pros: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
Cons: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
Pros: "the entertainment program was good, and the plane in good shape"
Cons: "food was terrible"
Pros: "Due to earlier delay, was not able to make this flight"
Cons: "Did not take flight due to earlier delay"
Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted. Appreciated the humor when the groundcrew was late parking us."
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Cons: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
Pros: "Service,management, food"
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Pros: "see above"
Cons: "see above"
Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
Pros: "the flight was cancelled!!!"
Pros: "Orderly boarding seat nice crew good"
Cons: "Snacks in first class were lame"
Pros: "Nice plane, looks clean and new"
Cons: "Seats were surprisingly uncomfortable for some reason. They were new, but I think they're just new and not "broken in"?"
Pros: "The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad."
Cons: "My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized."
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Pros: "We made it safely to our destination."
Cons: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
Cons: "Not enough good movies"
Pros: "Left on time. Arrived early."
Pros: "Everything was great"
Pros: "Good legroom. Did not feel cramped"
Cons: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Cons: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
Pros: "On time flight. Great service from United crew."
Pros: "New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great."
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "Staff were nice."
Cons: "They didn't even provide nuts!! No snacks at all after the long trip. There was a one hr delay at departure from NEWARK. And the seats were VERY UNCOMFORTABLE!!"
Cons: "Small plane, no TV for a long plane ride"
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Pros: "lay flat bed in business class"
Cons: "The seat area wasn't cleaned properly"
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "food and crew"
Cons: "NO leg room."
Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."
Pros: "I didn't like anything ppl were rude."
Cons: "I didn't like that both my flight were delayed. One was"
Pros: "The flight crew were nice"
Cons: "The seats were uncomfortable. We were not able to choose a snack, I had no knowledge what was inside the snack package, did not like. Unfortunately, our flight was delay a few times due to storm at Houston, we experience lots of turbulence while flying, no fault of the pilot. I think you should install TV's to help passengers relief some flying stress."
Cons: "I left my Kindle in the seat pocket. It has not been returned."
Cons: "Never took second flight it was canceled. I was very upset"
Pros: "I was very disappointed for the price I paid I expected a bit more of everything there"