Everything was excellent! It would be nice to have a slightly bigger seat
Cons: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
Pros: "Crew amazing. Seats had enough legroom. Good was second to none"
Pros: "Plane was modern and more comfortable than most"
Cons: "I do understand that it was an overnight flight but the crew came around only during meals and at no other time did they check on us. I hit the call button and nobody came - call button just went off. I was in the middle next to a sleeping passenger and could not get up."
Pros: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Cons: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
Pros: "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
Cons: "The lunch was not very hot."
Cons: "Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????"
Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Pros: "A good time to board"
Cons: "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."
Pros: "Fabulous cabin crew. Found me celery sticks for my Bloody Mary."
Cons: "Ran out of second meal option pretty quickly."
Pros: "The seats are fairly comfortable, and the service was great."
Cons: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Pros: "No extra fees for baggage and professional flight attendants."
Cons: "Seats were too close in economy as in most airplanes."
Pros: "miracle fight landed on time"
Cons: "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"
Pros: "haagan daz chocolate ice cream was a surprise"
Cons: "the rice with fish didn’t taste that nice and the veggy was a bit overcooked"
Cons: "Gate change from 34 to 4 in hgk airport was too far."
Pros: "very friendly staff, meals were very good, much to choice in the inflight movies games, etc."
Pros: "Excellent all around. The A350 is much quieter than older jets - a real asset on a long flight."
Pros: "Easy boarding, good entertainment. Great crew."
Cons: "Long flight to easy to complain about something. But really no problems here"
Cons: "Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!"
Pros: "caring flight attendant went extra mile to move people into better seats if they were available."
Cons: "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."
We purchased a Go First Pass for 10 Euros each so we could board first, but everyone was able to board at the same time so we wasted 20 Euros. The flight left ab out 15 minutes late and was not allowed to land at Healthrow so we had to circle Heathrow for about 45 minutes. This caused us to almost miss our flight from Heathrow to Atlanta.
Once the boarding sign went on and all passengers gathered in line, we were left waiting standing up for almost an hour because there was a delay.
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Pros: "The crew was amazing and took measures to make the flight Covid safe"
Cons: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Pros: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Cons: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Cons: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Pros: "fabulous flight and crew"
Cons: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
Pros: "Pleasant crew. Clean plane."
Cons: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
The flight was canceled 2 days before, without any alternative offer
Pros: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Pros: "The crew on the plain were great"
Cons: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Cons: "There was a delay of 2 hours when the boarding du"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Pros: "The best thing with the flight was the seat, which is very mediocre."
Pros: "Easy trip. Crew relaxed, short flight."
Cons: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Pros: "The frew was nice"
Cons: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Pros: "Our flight was early on schedule"
Cons: "Boarding started before all the passengers of the previous flight were disembarked from the plane, so we had to wait in the tunnel that goes from the gate to the plane. Another very disappointing thing is that you cannot choose your seat, but you are given one randomly from the system."
Pros: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Except Boarding, crew and flight furation, nothing was there which i liked. It looked like the Boeing-777-300ER flight run by AI sucks big time, its broken from inside glued with tapes, hand rests were broken, flight was like it was never cleaned, experience of current AI flight sucked big time except the duration which is a direct flight is a big plus and thats why people like to travel via AI. With this experience i had, the price i paid was not worth it.!!!
Contrary to popular belief, Air India is no longer the armpit of the aviation transport industry. It’s a world class change from the TATA’s to privatize & rejuvenate the previously government run airline.
Pros: "Food was good"
Cons: "No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations"
Cons: "The flight had mechanical issues. They made us sit until 10 pm but still no flight. Then they asked us to go home and come back next day! When we tried to check/in, they said there are no more seats. Then they finally put us on another airline which departed in the night! This is a nightmare. You should not entertain Air-India on your website. I was totally exhausted and taken for a ride by poor airline management."
Cons: "The food can be better. There was no proper message regarding delay."
Cons: "Seats and entertainment system and programs can be better.everythibg is old in air india. They need to upgrade."
Cons: "Many of the seat monitors did not work. Mine did not work going to or from Delhi. For a 14 hour flight that is ridiculous. The beverage cart came around once. All you got was water and tea or coffee with the meals. Some of the flight attendants had attitudes and were throwing temper tantrums."
Cons: "My flight from Delhi was at 4:40 in the morning they served us a Appetizer with no drinks no breakfast and few hours before landing in the morning they served dinner"
Pros: "Specious seat, enough leg room, friendly stuff, clean airplane in general. Boarding was quick and in time lending."
Cons: "Food was average, plug for earphones was broken."
Cons: "1) Fruits served as breakfast felt stale and smelled funny 2) I could see cracks in my meal table 3) The crew only came around once to collect trash which was too little in a 14 hour flight 4) The touch on the inflight entertainment system was not working 5) This is not specific to Air India but it's about Mumbai airport - there were no restrooms in the secondary boarding area (after the second check-in) and also there were not enough seats. This becomes a problem for elder people and also those traveling with families. 6) They split baggage claim into 2 carousels which was very confusing. We couldn't figure out which carousel to wait at. 7) The flight was delayed by an 45 minutes (while landing) but there were no announcements."