As we lined up to board they gave our plane to a flight going to Newark. So then we got delayed until they could find another plane. Flight crew was ok. I’m assuming since it’s a shorter flight they only offered water and coffee.
The bus ride from the terminal to board the plane is uncomfortable and stressful when making a connection.
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "We were in coach and the crew made us feel like it was business class!"
Cons: "No US airline seems to have figured out how to board without long line in the jetway. But not a big deal."
Pros: "The flight attendees were nice and attentive. The entertainment was great."
Cons: "The boarding crew was less than pleasant and had an attitude. They changed my assigned seat and when I asked why, they rushed me to board offering no explanation except “your seat is no longer available”."
Pros: "Flight attendant Bret wen out of his way to help us locate a lost pillow."
Cons: "First flight attendant asking about the pillow she found in the aisle and kicked to the side."
Cons: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
Cons: "There was a dog barking the entire time that disturbed everyone."
Pros: "Although economy, it was pleasant and okay"
Cons: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Pros: "The flight attendants where good and welcoming"
Cons: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Pros: "New dream-liner from Wew to ORD"
Cons: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Pros: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Cons: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Pros: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Cons: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Cons: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pros: "You guys have. Very professional crew !!"
Cons: "The customer service In Europe wasn’t helping out at all"
Pros: "Overall reasonable flight. Nothing to write home about"
Cons: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Pros: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Cons: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
Pros: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Cons: "I don't remember anything about the food."
Cons: "The pancake was not cooked enough couldn’t eat it"
Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"
Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"
Pros: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
Cons: "free wifi"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"
Cons: "Delayed three hours with no communication or compensation. Poor customer service"
Cons: "Person in front of me had seat reclined from take off to landing. Nobody checked. Nobody told him it had to be upright during takeoff and landing. I believe that is a safety issue. Isn’t that why the flight attendants are there?"
Pros: "Nice leg room in exit row"
Cons: "My travel companion and I encountered the most unfriendly and non respondent flight crew of all time."
Cons: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Pros: "Good smooth flight and quick"
Cons: "I left my iPad in the seat pocket and they said they didn’t find it!"
Cons: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
Pros: "Clean, Friendly flight attendant"
Cons: "I don’t understand how a brief meaning less than 30 minutes thunderstorm can cause a five hour delay. Every time I take the route from DCA to STL American is always really late"
Pros: "Flight was pleasant and all the crew members were courteous."
Pros: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Pros: "Flight crew very friendly."
Cons: "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
The food was horrible It was too crowded An hour delay sitting on the plane before a 12 hour flight A morning flight, flying all day long in the dark as if we could sleep again after a night sleep
Staff was not attentive to the needs of the passangers. We have tried to call Air Canada for over a week with no answer.
Although the flight was delayed, they did their best to make up time.
It will be good to have Duty Free on board, as it was before COVID.
Pros: "the over seas flight was fine... once we got on board"
Cons: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
Pros: "Flight wasn't crowded and it was a quiet flight."
Cons: "Flight was delayed an hour, but baggage arrived fine."
Pros: "Crew was excellent"
Cons: "Entertainment system did not work for the first two hours"
Pros: "Flight crew was vey nice and flight was on time."
Pros: "Service on the plane was good"
Cons: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
Pros: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
Cons: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."