Pros: "The crew was amazing and their service was very attentive to customers."
Cons: "Not having crying infants onboard"
Pros: "I am a very tall man, 205cm, and I am always worried when I travel that I would not get the first raw or emergency seat. But Emirates always pays attention to my problem. And the economy class seats on Emirates have more leg rooms than on other airlines."
Cons: "I could not use the onboard wifi on the flight from Jakarta to Dubai (Boeing 777 300er) and from Dubai to Amsterdam (Airbus A380)."
Pros: "All the teem all the services"
Cons: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Pros: "Love the great service, food, cleanliness, movies and extra leg room."
Cons: "Don't like when you have a problem with a refund. You have to fill out a form, web site doesn't work, staff also can't get it to work, you finally get a call back and they send another form to fill out. Staff write the complaint and haven't heard from anyone. I had to start over. Bad at rectifying problems and caring about customers after a trip. I booked 17 tickets for this trip for my clients. I have used you in the past for my clients ..one group 50 tickets. Carol James Travel Agrnt"
Pros: "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
Cons: "Nothing to report"
Pros: "Service, atmosphere"
Cons: "1st food was same as it was from Karachi to Dubai"
Pros: "I love the positive and can-do attitude of your crew"
Cons: "A 4 year old banging on the back of my seat"
Cons: "they have changed how they serve drinks and food. they used to do that separately. now they club it together."
Pros: "Very comfortable interiors and great food and drinks. Crew is also not a bunch of jerks."
Cons: "Not able to select seats during online checkin free of cost."
Lounge in pukhet not good Very nice new aircraft Super crew as nearly always with Cathay
Uncomfortable seat/ bed. Opted for a front window seat without TV not working ). A bit smelly blanket and environment inside.
Pros: "The crew was good, not much as it was a red eye, but they were friendly and helpful"
Cons: "Catering and professionalism of the crew could have been better."
Pros: "The flight departed and arrived on time."
Cons: "The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG."
Pros: "The crew was understanding of our situation. We had a layover in Hong Kong and they moved us to the front in hopes that we will get out quicker to make the next flight."
Cons: "It wasn’t the airline fault that we were delayed nothing else could have been done"
Pros: "The seats are fairly comfortable, and the service was great."
Cons: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
Cons: "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
Pros: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
Cons: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
On the flight back the seats where very uncomfortable, they where so bad that my back started to hurt after the first 2 hours. I can sit in a wooden chair for 2 hours. But these where just horrible, it just shows how cheap the airline has become. And the cabin was heated all those people in a heated cabin during a night flight. It was clear the climate control was not working. To top that off you are not even offered a glass of water, these people are animals.
Severely delayed with no notice. Could have arrived at the airport hours later had we been informed of the delay
Once the boarding sign went on and all passengers gathered in line, we were left waiting standing up for almost an hour because there was a delay.
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Airmalta does not include meals in their flights and neither offers entertainment.
Pros: "The crew was amazing and took measures to make the flight Covid safe"
Cons: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Pros: "I didn’t like anything"
Cons: "The female FA gave me an attitude when I asked about moving to a window seat"
Pros: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Cons: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Cons: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
The flight was canceled 2 days before, without any alternative offer
Pros: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Pros: "The crew on the plain were great"
Cons: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Cons: "There was a delay of 2 hours when the boarding du"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Pros: "Easy trip. Crew relaxed, short flight."
Cons: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Pros: "The frew was nice"
Cons: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Pros: "Far more comfortable than expected. Decent leg room."
Cons: "The yellow is overwhelming and don't expect your seat to recliner or to get meals or entertainment but not bad for budget."
Pros: "We arrived at our destination as did our bags"
Cons: "Boarding experience, timely departure, menus available to peruse, staff attitude poor, variety of options limited for an 1145 flight.......I could go on but they don’t care anyway!"
Pros: "We got there eventually"
Cons: "No updates on why we were late. Then checked us in after the time of them posted delay just to make I stand 20 minutes outside in cold enough temperatures that you can see your breath. Why bring us outside? Ryanair is horrible"
I love air India plane was new and very comfortable seats
Food was good. Plane seats were ripped and I was not able to push my seat back.
Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."
Pros: "Lag space was okay"
Cons: "Lines at check in counters were too long and there were less number of CSRs available."
Pros: "Crew were excellent"
Cons: "Though I paid extra baggage charges at JFK , traveling all the way to Ranchi. At Delhi I was asked again to pay for the baggage, I had to call the supervisor to stress my point, even after showing the receipt which had stamped as 'IXR' for Ranchi"
Pros: "Specious seat, enough leg room, friendly stuff, clean airplane in general. Boarding was quick and in time lending."
Cons: "Food was average, plug for earphones was broken."
Pros: "Friendly and hard working crew Comfortable flight but so long Pleasantly surprised since I see so many negative reviews Keep it up Air India"
Pros: "Air India provides a direct flight"
Cons: "The business class seats are worn out, the whole cabin needs to be uodated. The seat in front of me had issues so my sleep was interrupted twice. I booked with JustFly that misleads one to believe they reserve your seats if you pay a fee- this is not true, it only alerts the airline of your seat preference."
Cons: "Original flight got cancelled and reschedule 8 hours later in the day"
Pros: "Boarding and disembarking was fairly quick. Movie selection. Points were lost on food and comfort because it is airplane food and you are on an airplane for 15 hours. Nothing against Air India."
Cons: "I would have liked the drink service to come around more often on the flight."