Cons: "Chrck up. I couldnt get a wheel chair although I asked for as I m after operation. I had to walk fr miles with 3 security checks. From the min. I arrive to the airport until boarding 3 hours of standing and walking .the air has no facilities to ease boarding"
Pros: "Departed on time."
Cons: "Food is not the best."
Pros: "The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care."
Cons: "Staff doing their job would have been nice"
Cons: "The food options, the crew could have been friendlier and the seats were not too comfortable"
Pros: "Yes , everything was good till I received my bag and it was cut like some one cut it by a harp tool Am really upset & don’t know why I need an explanation about that"
Cons: "There was a two hours delay that make all the passengers got worried Second point caring of luggage & my bag was cut & Lots of things are broken inside That’s first to be happened with me on any flight before"
Pros: "Everything was amazing, Thank you :)"
Pros: "Plane was decent enough"
Cons: "Nightmare at boarding: The agents did not control the boarding process. Business Class was not allowed to board first, it was a total mess."
Pros: "the food was great and the legroom was adequate. I slept through half of the journey which indicates that it was comfortable"
Cons: "nothing for now"
Cons: "Respect times of flights & communication with passengers at counters"
Pros: "The crew was so kind and easy going."
Pros: "Arrived safely"
Cons: "Cleanliness of bathrooms, overall service were lacking. They closed the bathrooms due to turbulence and proceeded to serve coffee. How does that make any sense?"
Cons: "This the worst trip ever boarding was delayed by 5 hours and the people at the counter knew and didn’t bother informing me when I checked in. I paid a lot of money for business class and the plane has all seats same to top it despite that there is other space the put a big fat guy in the seat next"
Pros: "The crew was nice, the entertainment was very good."
Cons: "When boarding passengers it should be a bit more organized. Should offer a vegetarian dinner, it was only chicken or beef option."
Pros: "Nothing is fine , food is shity"
Pros: "I was terrified after reading reviews for Royal Moroc Air. Every aspect of the flight went well. Baggage check in was smooth. Boarding the flight was the same. The plane was new, clean and spacious. The crew were courteous and professional. My bag was waiting when I arrived to baggage claim."
Cons: "Thankfully, nothing bad to report."
Pros: "Easy and quite flight"
Cons: "They didnt bring my bag from Dubai i had to stay 1 day without clothes"
Pros: "The airplane crew"
Cons: "The airport crew"
Cons: "We were late at Casablanca airport again late when we landed at jfk so I was late for 2 hours so I missed my transit from jfk to Philadelphia I struggled the whole to get home"
Pros: "The crew was responsive to needs that came up."
Cons: "The flight was delayed by an hour and we didn’t actually leave for two hours because the boarding process was so disorganized. They had us line up over an hour before we could actually board the plane. People are so irritable that a shouting fight broke out in the process. The screens on the back of the seats work inconsistently. No wifi. And this was on the Dreamliner! not the worst flight I’ve been on but negatives definitely outweighs positives."
Pros: "I liked most of things there a specialty the crew they provided more which is good"
Pros: "the food is excellent."
Cons: "too much layover hour and they changed it after we purchased the flight ticket .that is very bad blc we missed our connecting flight and we have to purchase another flight which cost us additional 500 dollars."
Cons: "The staff were rude and not helpful"
Pros: "Boarding on time. Crew was Nice."
Cons: "Seats small and uncomfortable."
Pros: "The plane was cleaner and the seats were more comfortable than my NYC --> Casablanca flight."
Cons: "No vegetarian option (I travel a lot, and I've never encountered this!). But, given that the flight was so short, this didn't matter much to me."
Cons: "Late, no explanation why, missed international connecting flight"
Pros: "The flight attendants were nice"
Cons: "Boarding was completely disorganized with people boarding late and then allowing fully half of the passengers to board at one time, clogging the aisle and thereby making the process take even longer. Once all were settled it became a question of "where is...?" As passengers had checked in but not boarded. We sat at the gate an additional hour as boarding passes were checked, sky lounge was checked, etc."
Pros: "Aircraft and service"
Cons: "Smooth flight"
Cons: "I arrived from Tunis with late time more than 45 min ,I must run to reach my connection to Washington during a rush hour... boarding in time but comfort and food need to be seen and revue. Entertainment need an up date a lot of old movies and a lot of screens were not working and need to be fixed. It was a very bad experience with 5 days delay and no one helped me to fix the situation . even kayak sent old information about my trip."
Pros: "Very poor customers service"
Cons: "I cant even begin to describe this airline. They have no customer service and they make no provisions for their customers. They oversold the flight and when you are 1 min late, they give away your seat ,even though they is a 2 hr delay. There was a cockroach on the plane, and the sad thing is that they had cockroach spay on the plane. This should not be. New tickets had to be bought my my other family, although their flight was delayed. I am definitely reporting them to the better business bureau. They should not be in business at all. Never again"
Pros: "The food was good and the seats were not too tiny."
Cons: "Boarding was chaotic for no reason."
Pros: "The flight was smooth"
Cons: "Boarding took a long time and they checked my carryon luggage saying the overhead cabins were full but then i got on the plane and there were all empty. After i boarded, i noticed people with huge carryons boarding the flight with theirs."
Cons: "Some passengers' tvs weren't working. Also some of the food ran out so we only had 1 choice of meal (fish)"
Pros: "Flight attendants were very nice!"
Cons: "Children crying for 7 hours. Lunch was mediocre."
Pros: "Fairly comfortable seats. Also, staff let me sit wherever since I was among the last to board, so I ended up with an empty seat next to me which was nice. Also, during meal service, the flight attendant essentially chided the woman in front of me for having her seat fully reclined so that she was more or less in my lap (she was maybe 5'4 and I'm 6'0). After that, the flight was much more comfortable for me. Entertainment options were good. Food was okay. Dreamliner is nice."
Cons: "Connecting to this flight was sheer chaos. Security was COMPLETELY UNPREPARED for our incoming flight from Marrakech and for the scrum of us who had to sort of force our way through the "line" (if it can be called that) in order to make the flight to NYC."
Cons: "We lost three of our luggages, and we have to go to the aéroport every day to see if they find our luggages, we still missing one at this moment."
Pros: "The staff wakes you up so you don't miss your meals..very important on the long flights."
Pros: "We were completely satisfied. Excellent Job !"
Cons: "The airline is not able to assign two seats next to each other for a couple that are combined in one reservation and disqualified staff"
Pros: "Landed safely"
Cons: "Upon Boarding the plane, I was looking for somewhere to store my large backpack in an overhead bin, and instead of assisting or just waiting their turn, the crew is squeezing past me, forcing me to shove my bag into someone's face as I move to the side. This happened twice as I was headed to my seat. No "excuse me", "pardon" or nothing. Barely any English was spoken and I was yelled at to remove my headphones for landing when my music wasn't even playing, (although on any other flight, a device in airplane mode is not a problem). During the flight, the crew was extremely chatty and loud in the back of the cabin disturbing conversations I was trying to have with the person next to me. "Entertainment" was a kids tv show when I doubt that kids can even see the screen. No sound."
Pros: "Food was pretty good."
Cons: "One hour delay at the gate before departure. Packed flight, cramped seating."
Pros: "The transit service was very nice. The free hotel service was also very nice while in transit. Overall it was great first time experience as I was a bit hesitant to fly with RAM at first, but the flight went smooth."
Cons: "As I got to my destination, I including many others did not receive all their luggages, some didn't get any of their luggages until the next day. One of my luggages arrived on time, the other one came the next day but nothing was stolen. Thank God. That was the only CON"
Pros: "Customer service was the worst I've ever experienced"