1. Please deploy better trained and courteous staff. 2. Wheel chairs be available at all steps of layover till boarding gate. 3. Food services be also improved . 4. TV and phone charging facility be also provided.
Pros: "Emirates is a top airline for comfort and extras. Even on short flights customers are treated well."
Cons: "No suggestions"
Pros: "The crew was amazing and very friendly. The plane was very comfortable and made the international flight not feel as long"
Cons: "Not much to complain about"
Cons: "The PA system can be deafining when it interrupted the music. Overall it is just another cattle class now."
Pros: "Overall flight quality"
Cons: "Free wifi time can be increased to at least an hour and Food quality can be better"
Pros: "crew was attentive and seating was comfortable"
Cons: "they could have changed snacks..I had the same pizza when travelled four years back."
Pros: "The crew was Amazing and The seats where comfortable."
Cons: "Flying for the first time I think everything was excellent."
Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Pros: "Easy check in and comfortable flight. The crew are very helpful."
Cons: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Cons: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. I was glad it was a relatively short flight. Is it just on flights to Kenya that passengers DO NOT receive the travel pouch?"
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Cons: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Cons: "More water provided during the flight. Also, the second meal was not very good."
Pros: "Great seat. Comfortable. Quick boarding."
Cons: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Pros: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Cons: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Pros: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Cons: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Flight was delayed and there was no wifi on board. Flight attendants could not or did not want to reser the wifi. Not acceptable.
This would have been an okay flight, had it not been for the following. At the boarding line they had another line for luggage control of some kind, basically they weighed your carry on luggage together with your personal item together (in my case my backpack), and if it was overweight they asked for 125 euros right then and there. We basically couldn’t board without forking over the 125 euros. It was insane the price. I’ve paid maybe 50 euros in the past for overweight carry ons but 125, more than double is unjust. I flew TAP from Florence to Lisbon and we had no such treatment nor weighing of our carry ons. And then when we flew from Lisbon to JFK, they had a whole line of individuals asking them to fork over the 125 euros. Their weight limitations is considerably low compared to other airlines. Very upset. In addition the bathroom on board had a good amount of water (or maybe even pee) in the bathroom floor. In addition the the garbage slot in the bathroom was over flowing. This was at the start of the flight so it was clear that no one had cleaned the bathroom. In addition they tray tables were also not clean. Mine was covered in a sticky substance and I ended up having to wipe it down myself. I did my best to avoid using the bathroom again during this 7 hour flight. And when I told the stewardess of the bathroom, she said it wasn’t their job to clean the bathroom, which could be true I guess. You would think an airline was more sanitary especially after COVID. Would Not fly TAP again and do not recommend. Spend your money elsewhere.
Cons: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."
Cons: "TAP doesn't understand the first thing about customer service."
Pros: "Nothing the crew was mean and rude I’ll never fly TAP air Portugal again"
Pros: "Nothing"
Cons: "It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad"
Pros: "Newer planes, good service"
Cons: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
Pros: "Everything very professional and high quality."
Cons: "The queue for the check-in / bagagge drop-off took almost an hour; only towards the end a second regular counter (besides the premium) was opened."
Pros: "Very helpful gate attendants. The food was delicious and the movies were all current and kept us entertained for nine hours!"
Cons: "Very cramped legroom. Cabin was extremely hot. There was a man binge drinking in the seat across the aisle. He should’ve been cut off at some point, but he kept drinking. He was a worry."
Cons: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."