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Friendly staff, always good food , as comfortable as it can be in economy

Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats

A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .

My luggage was lost and I did not receive any compensation

Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience

Leg room and seat back not a good recline (middle seat)

The option to check in the carry on bag for free was very convenient. If one checked bag could be included in the ticket price that would be even better.

It was very good, ,especially the working people in the plane, they are so polite.,thank you

They never gave any meal during the flight. We’ve flown for years and then doing this now is ridiculous.

Austrian airlines lost my bag in Vienna and it took 2 days to find it and deliver it to me

Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.

Ghe issue was with the delay caused by the late boarding. We had to run to catch our next flight, barely made it and then our luggage didn t arrive with us. Really bad organizing.

It was unclear that additional passport control was needed before boarding. The seats were cramped and uncomfortable even for small persons. The arm rests were unable to be lifted completely out of the way and the media controls cut-out made them uncomfortable to lean on. One audio channel was not working on one of our seats.

Stuff was very helpful at checkin. Flight attendants were nice. Food wasn’t very good, I expected a little more. Economy Seats are ok. Second flight was very full and they forced us to checkin our carry on.

They rebooked our flight and then canceled our trip halfway through the journey without any explanation. Needed to pay by ourselves for alternative flight options without any help from Swiss.

I thought the flight crew was very attentive and the food was excellent. The only issues I had were the flight delays. A small one out of Sarajevo and a longer one out of Zurich.

The staff was excellent. The food was good, but the seating and comfort was horrible overcrowded.

I was sweating the whole time for 9 hrs. There are no air nozzles above the seats

This time I was very unsatisfied, due to the tickets, been overbooked from Zürich to Budapest for my children. All four of us had to get a defender out and arrive to put up past nine hours later than originally participated. They did give us different ticket in Miami however, if I would’ve seen this ticket on the Internet I would have never purchased it. We took this because we had no choice. At the airport in Miami during check-in, we were informed that my children’s tickets were sold to someone else and their tickets were canceled. They basically give us no choice but to go with booking.

Delayed flight… caused the missing of my connecting flight in Zurich. Had to wait 10 hours in airport for new flight which was also delayed by 1 hour. No apologies and minimal compensation.

We were delayed taking off which caused us to miss the connection to Orlando in Frankfurt. The gate we landed at in Frankfurt was in A terminal and the next flight was c15 which was impossible to get to even running. Very poor planning on Lufthansa’s part.

This flight went smoothly and the economy plus free upgrade worked very well.

SEA to Munich flight was turbulent and you could hear rattling in the plane. The food was TERRIBLE, return flight was better. We will not fly Lufthansa in the future.

Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses

Be on time. Constant delays, missed connections. No excuses. Weather was not an issue

The connection to LYON was very tight. The flight was nearly finished boarding when we got to the gate

Air Dolomiti personnel were very nice as ever. Got nicked for 80 euros for my bag; something I didn’t agree to when I booked… What’s up with that?

I missed the flight in Washington due to the delayed arrival and duper slow border control. Not fault by Lufthansa, but at 23:00 you can't find anyone from Lufthansa to help you and that's total awkward.

I had a good experience With Lufthansa, although on one of our seats, the headrest was broken and kept falling off. The only thing that would make a better experience if the seats in economy were not so small as when one pulls their seat back it leaves you very little room.

Overall experience is mediocre and the food was poor. I would avoid Lufthansa next time.