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It was not assigned a seat to me. I was not able to aboard. I lost all other connections..

I would have liked it better if Iberia had not lost my and my companion's luggage.

Awful! Flight was 2hrs late and we missed the connecting flight!!!

Basically a smooth ride to Madrid. There was a little hiccup with boarding but it worked out. Overall great experience!

Horrible Multiple changes in departing time, agency not calling back with information Horrible

The flight had no working entertainment system or WiFi. Very old plane. Some restrooms weren’t working. My seat was broken. Just a very bad experience for 13 hours. A real shame they allow planes in this state to fly.

First flight was 5.5 hours delayed, the notification came within 2 hours of the flight (bags already checked in). connection missed- no one working on getting us on an alternate flight, knowing where our luggage will be. It was chaos figuring out how to get to our final destination. Customer service throwing us into nowhere on the phone- all while we have 2 small kids on us. It will take the whole vacation to recover from this experience. I am scared how the return flight will go in August. Check-in staff (not sure if they are airport hires or iberia hires- beyond rude, especially in Madrid.) On-plane staff, food and entertainment were good.

The service was great and the people are professional. The service was excellent. I will definitely be recommending them to all of my friends.

The check in was a disaster - they don’t follow their own baggage rules. The layovers are unrealistic and Iberia doesn’t help with their own connecting flights. They lost our kids child seats without any recourse. We will never fly Iberia with our family again.

My trip with Iberia was an absolute nightmare! We arrived at the airport excited for our trip, only to be told our carry-on would be checked for free due to a full flight. Then, they couldn't even print our boarding passes for the connecting flight! The mad dash through security and the train left us breathless, only to be met with confusion at the gate - apparently, they "lost" us in the system and boarded the plane without us, luggage and all! Stuck in Madrid with nothing but the clothes on our backs, we were promised our bags would magically appear at our final destination. Shockingly, they didn't. The next day, we flew home with nothing but frustration and a lingering question: where were our suitcases? Even worse, this ordeal seems to be all too common for Iberia passengers! The hotel staff, used to dealing with stranded Iberia customers, shared stories of countless passengers facing similar luggage nightmares. This whole experience left me feeling stranded, frustrated, and completely dissatisfied with Iberia's service.