The on ground check in staff could have been more efficient.
Cons: "Only one person in the three row and that was really great flight"
Pros: "terrible customer service. wrong information on ticket and nobody could help me with anything. I will never fly emirates again"
Cons: "Boarding from Delhi was slow. Families with small kids and seniors were asked to board but the aircraft was not accessible for more than 15 minutes. The cabin service was very slow and started good two hours after the take off from Delhi. The coffee/tea were Lukewarm."
Cons: "Food has declined significantly over the past few years"
Cons: "Unfortunately there were many babies crying and poking around the entire time, but that can’t be helped. Everything airlines related was great though."
Pros: "Excellent service"
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Pros: "Great service"
Cons: "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
Pros: "Overall, wonderful! Appreciate that they started boarding early and that we left right on time, if not a little earlier. Was very comfortable and excellent flight. Thank you so much! Very pleasant experience."
Pros: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
Cons: "Very poorly organized boarding"
Cons: "Boarding in Luanda is horrible!!! Service on board not good.. to slow and food not good as well."
Pros: "This is the most messed up money making strategy I have seen at airlines."
Pros: "Staff was courteous, even to some (1) unruly person at check in."
Cons: "Hello- The system for online checking was down (I think) it took a lot of time to check in. By the time we got to passport control, there was a huge line and an hour and half was left before take off. Anyways we joined the line. Half way through, 45 min before flight (flight was eventually delayed for an hour I think but we did not know that at the time) we realized that we were definetly going to get late and were looking for any Emirates person (whilst in line) who could guide us. Eventually someone did came and told a group (some way ahead of us) that people flying to Lahore and Karachi can go to another office for passport control (we ran to that office). I believe instead of sending 1 person to a line of say 300+ people to fetch for people for Lahore and Karachi can devise a contingent plan for these kind of situations. Maybe use a hand held digital board asking passengers with Flight no:XXX to head to a place so and so. Maybe megaphone can be used. Instead of passenger anxiously trying to get to 1 person whilst keeping in line to get some important information. In flight I used the button twice to call a crew member for some juice and water. But nobody came. But that might be understandable as there was a lot going on some 1 hour after dinner I think and is not a big problem. Don't know what kind of coordination they have with Dubai airport staff, seemed least bothered."
Pros: "Long but ok"
Cons: "There is no reason to not like it."
Pros: "The flight on the A3800 was great."
Pros: "Service, atmosphere"
Cons: "1st food was same as it was from Karachi to Dubai"
Pros: "I loved the food, wide selection of movies and more leg room. Even the luggage was better handled by this airline. For extra 20 pounds, you pay 50 dollars which is pretty reasonable..."
Cons: "Can’t complain about a thing."
Cons: "Food was the worst, service extremely poor"
Cons: "Did not have any non-veg food. The only vegetarian food was tasteless and not relatable for a flight to Kochi. TV and internet were struggling o keep up with user demand, crew had standard answer - try later."
Pros: "Good selection of movies and special menu for the festive season."
Cons: "Slight delay on the tarmac."
Pros: "I liked the entertainment and the cabin crew is very welcomjng and nice smaile on their faces."
Cons: "The leg room for tall guys isrediculous and if i had to get more leroom even in international flights they r charging. Ive not bren charged in domestic flights till now for leg room. And the food shoydl be changed and please give sime yhing more filling."
Pros: "We are arived safe"
Cons: "The attitude of the crew it was very good and the comportment very nice"
Pros: "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."
Pros: "New aircraft."
Cons: "Not enough storage space. Beds not the most comfortable. No wi-fi."
Pros: "Nothing. Will not travel again on Emirates"
Cons: "Food Comfort level Flight delay"
Pros: "Overall the experience was good! The Emirates team are thorough professionals."
Cons: "When we have connecting flights to other destinations, there should be a minimum time gap of 2 hours. We had only 1 hour and 25 minutes at Dubai to catch our India flight and our in New York started late by nearly an hour....worrying us! Though the delay was made good during the NY Dubai flight, there was no assurance from the Captain about this when we left NY....and we were doing calculations throughout the 14 hour flight!"
Pros: "Plenty of room even in economy. Good food for a plane. Very friendly"
Pros: "The time to board and arrival was on time"
Cons: "They didn't have mango juice"
Pros: "Almost $1400 value items were broken in my two fregile box/bag."
Pros: "Trip was shorter by at least one hour than projected."
Cons: "Very dissapointed with return flight. It was like a different airline experience than first leg of trip to Athens"
Cons: "I did not get the seats I selected when booking"
Pros: "The great content in the entertainment system and the wifi. Bed was comfortable and the service was fantastic. I also really enjoyed the bar in the upper deck. The A380 is a wonderful machine!"
Pros: "As comfortable as one could hope for a long haul economy seat."
Cons: "We specifically reserved AVM meal option and couldn't get that on flight. It appears that it was not only us but many passengers who reserved AVM meal option were complaining about not getting one. On 14 hours long flight not getting a good of your choice is bad."
Cons: "I missed the first segment of my flight due to an accident and traffic on the way to the airport. I was asked to pay $1200 to get on to the next flight (without any warning that my subsequent segments will be suspended) so I bought an one way to Dubai from NYC. Then my subsequent flights were all suspended and I had to buy a new set of flights for the remaining of the trip. I didn't get to take any of the flights I purchased through Kayak."
Pros: "The staff was very attentive and helpful."
Cons: "The process incase of any delays was very slow. We were on the flight for around 24 hours. I would like to request some kind of remuneration for the inconvenience caused."
Pros: "Overall good flight and experience. Service defines EK from others."
Cons: "Boarding a bit disorganized and seats are very cramped up."
Pros: "Everything rom booking to boarding to reaching the destination."
Pros: "Hospitable staff ,friendly and humble. Wifi availability .Great on board atmosphere and spacious and comfortable seats. Entertainment was the Bob. Ambience was classic. I loved your choice of wine."
Cons: "Nothing really"
Cons: "drinks not offered during first two hours of flight"
Pros: "I love Emirates, it's so clean, delicious food"
Cons: "I love every bit of it"
Cons: "The Emirates business lounge in Dubai is terrible, overcrowded, too big, food passable, very little service."
Pros: "Overall service and food was nice."
Cons: "My daughter was sick and they gave us a hard time for a wheel chair and asked unnecessary questions at the counte despite explaining that both me and my husband are physicians and know that it was safe for her to travel."
Cons: "Boarding was 'mediocre' due to the air crash earlier in the day, led to a gate change and various chaos. Great staff through, so not really so bad and totally understandable...."
Pros: "I was able to receive a vegan meal, though I didn't make an early request. The attendants were very kind and graceful. Thanks for the newspaper."
Cons: "Reliance on electronic entertainment"