Too many hours of delay ( 4)
Pros: "The flight was fine"
Cons: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pros: "The leg space"
Cons: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Cons: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pros: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Cons: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Pros: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Cons: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Pros: "The crew was so helpful and nice"
Cons: "I was happy with everything"
Pros: "Service, smiling and attention to details."
Cons: "No kosher food."
Cons: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Pros: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Cons: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pros: "The price"
Cons: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Pros: "The crew was very nice. The flight was ok"
Cons: "Not much of a food choice.."
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "The flight was overbooked so they took my wife of the flight"
Cons: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Pros: "Everything was on time, no delays. Polite crue. Easy boarding."
Cons: "The seats are not comfortable at all"
Pros: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Cons: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Pros: "Pilot flew well Cup Noodles available to buy"
Cons: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Pros: "Cheap fare"
Cons: "No entertainment"
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Cons: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Pros: "Flight left on time"
Pros: "The crew are always lovely,very professional,helpful and make us feel welcome"
Cons: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Cons: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pros: "Cabin Crew and Pilot did their best"
Cons: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Cons: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Cons: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Cons: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Cons: "Everything. Worst service I have ever seen on a flight."
Cons: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pros: "cheap, on time"
Cons: "no reclining chairs, no free water"
Pros: "Staff aboard the aircraft were very nice and so was the passengers."
Cons: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Cons: "Lots of hidden charges."
Cons: "The flight is late from tlv to luton and from luton to tlv."
Cons: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "Friendly staff members"
Cons: "They didn't have blanket and it was very cold.."
Cons: "Basic flight. Rude crew and late flight"
Pros: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Cons: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Pros: "It was simple, every thing was fast in the airport."
Cons: "Small airplane it was a bit choked."
Pros: "The crue was excellent."
Cons: "i was surprised by the high extra charge we have been requested to pay for the suitcases. Wizz attracts clients by offering low prices. while in fact the price is much higher than with other companies. price paid for the suitcases, 235 eur, is an additional ticket. unbleivable. and no one tells us that the extra fees might be as high as the ticket itself. personnaly, in future, i shall avoid flying with wizz and i shall never recommend this company to anybody!"
Cons: "There was a delay of 2 hours when the boarding du"
Pros: "Short flight"
Cons: "Give free water"
Pros: "Easy trip. Crew relaxed, short flight."
Cons: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Pros: "Flight took off on time"
Cons: "Seats are very uncomfortable"
Pros: "though the plane is small the process of boarding is smooth & efficient"
Cons: "seating is small."
Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Pros: "Despite stating on the website a printed boarding pass is required I arrived at the airport with only the boarding pass on my phone and all was good."
Cons: "They put my daughter (under 16) on an exit seat only to tell later she can’t sit there! They randomly selected the seat for her in the first place!!!"
Cons: "Dishonest airline. Never taking it again."
Cons: "We did not realize that we had to check in within a minimum of 2 hours before the flight or else you have to pay this ridiculous fee. They were unable to do anything us at the counter and we had to go to this separate line that was very line in order to pay this massive fee. Their emails were not clear on this policy at all and you should be able to do it at the Ryanair counter vs go to another line. It was very convoluted and not a great customer experience. I wish somebody warned me of this policy as we almost missed an entire day in Santorini."
Pros: "Horrible customer service .. The plane had one and half hour delay and the plane landed so badly that we thought it’s going to crash . I would like to get a refund ."
Cons: "Flight had one and half hour delay and the landing of the plane was so horrible . All the passengers were scared to death . I would like to get a refund."
Cons: "We were scarred because they sounded very strict but the flight left in time and arrived early. Checking was fast and great."
Pros: "Quick service overall well conducted."
Cons: "The queue to the ground transportation had no order at all."
Pros: "Short flightt"
Cons: "The no variation policy in spite of explanation"
Cons: "Overcharged for everything. If you need to check a bag or want to sit next to the person you are traveling with, then you are charged fees. The checked bag fee was almost $50. On board, nothing is offered and they try to sell you perfume and other extras. Overall, the boarding was a mess, the staff were not very friendly, and it was not a great experience."
Pros: "I can't think of anything."
Cons: "So many add on expenses, additional 47 Euro for a checked bag, 15 Euro to pick our seat, etc.. Tickets ended up being more expensive than Olympic Air, even though they were more affordable on the surface. We ran 20+ minutes late, Boarding was a zoo. We were told we couldn't take a small back pack on the plan and had to check it, once on board there was more than enough room to put it under my feet. others had the same size bag or bigger."
Pros: "On time"
Cons: "Not smooth landing"
Cons: "I absolutely hated this trip. In order to check in i had to have my tickets on my phone. Even though I knew my confirmation number. We were told to go to a terminal to get our ticket printed out. I checked in early online so that was weird. We went to the terminal and couldn't figure out how to print it out. After about 20 minutes we got upset and left the terminal to get help. A guy told us he could print off our tickets 37€ to get a flight ticket printed off. He worked for Ryanair. He said if I pull it up off my phone I could get it with an email. Unfortunately I'm a tourist and don't have signal in that country and the wifi was conveniently not operational. I was to to try a local cafe to use wifi. I went to the cafe used their WiFi and then pulled my ticket online. I brought it to the guy who needed my ticket. I asked to check my luggage on. She said I couldn't because my luggage was broken because on my flight to Athens it came back to me broken. Frustrated I walked off to security in Athens. I went to go to my gate and looked at the ticket. The ticket didn't even have my gate on there. I searched on the board for my flight to come on in English but everything was moving too fast so it took 10 minutes to do. I finally found the gate I needed to go to and left. By this time 1hr and 30 minutes we're expended before I got to even security. I got to security and through my backpack containing my camera equipment onto the scanner taking my laptop out. They kicked the back back saying I had to take all my gear out of the back so they can scan it. ( I mean what's the point of a scanner anyways) they they told me to open up my lenses to see inside.... Like what?! I did that so he could look into my lenses. Then he asked me to open up my laptop so he could see inside the laptop.... Again... Seriously?? You have a scanner. Then they told to take all my hygiene products including my expensive calone I put in my bag that was intended for check luggage and throw it away. Because my luggage was broken and wasn't able to go on the plane I lost about $100 of hygiene products. Let me tell you I also work in Africa.... I can't get hygiene products anymore. We began boarding the plane. The ticket on my phone wasn't able to be scanned and see had to put the number in manually. Then we got to the plane and told us to leave my luggage at the bottom of the stairs to be put into the plane with the checked luggage. My broken luggage that wasn't accepted for check luggage was now checked luggage just without all the important items I needed -_- worst airline and airport ever. Never fly with them."
Pros: "price and schedule were very fine on time pleasant staff"
Cons: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Pros: "on time"
Cons: "Flying shop"
Pros: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Cons: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Cons: "Excessive price for a check in luggage. It is ridiculous. Outrageous."
Pros: "Staff was nice and friendly."
Cons: "It was a 35 min flight. Although cheap, the baggage fees are ridiculous. It was cramped. And it took forever to board. Seriously our boarding passes were checked 3 different times."
Pros: "departure time"
Cons: "no water to drink"
Pros: "Very quick service! We paid for two checked bags and priority boarding which made this flight especially smooth. The service was friendly and fast."
Pros: "The ticket was cheap and to an airport that had easy access to public transportation."
Cons: "I found out later that I had to print out my ticket or face a 50 euro fee and they do not give free water on the flight."
Pros: "I thought the flight crew was welcoming and friendly."
Cons: "I feel this airline tries to add additional fees for everything. Airline charges a rediculous amount per ticket if you don't print out your boarding pass to check-in. I flew with 8 family members and had to pay over $100 because I did not have a paper copy of my ticket. They do not accept online confirmations for non- EU customers and no kiosk to print one...how old school. You are unable to pay for extra baggage or overage fees at the desk where you check-in. You have to leave the line and pay elsewhere and then wait back online. The charge for overage was outrages even if it was over by 1 kg..it was over $12 per kg. By the time you pay for 3 kg over you virtually pay for another baggage fee. As soon as the plane is in the air...the carts are going around for you to by products from their catalog. Collecting as much money from the customer is the first priority....customer service is second. By the time all was said in done I ended up paying more for my flight then I could have with most other airlines. The one thing I learned was to never fly this airline again."
Cons: "I did check in online but the web site did not send me the boarding pass to my email. I thought it is fine. But We I got airport the counter charge me more than $60/each for check in!!!. And they are very rude. Just say to us either do it or just leave. Very bad feeling"
Cons: "Worst service ever. I didn't see the email reminder that they sent to print the boarding pass. I also didn't prepay my bag because I wasn't sure if it was going to be 15 or 20 kilos. They charged me 160 euros just to print the two boarding passes and 1 20 kilo bag and the man at the counter told me that I should have printed them at home. Not only have I never ever had hat happen to me on any respectable airline but we took Vueling from Mykonos to Rome and they included the bag and they printed the boarding passes for free as all other customer friendly airlines. Never again!! Horrible customer service."
Pros: "price until I had to pay 62 euros for a bag that was 1cm too big (but still fit on the plane on the flight in on Ryan air)."
Cons: "no announcements about the delay. just stood and waited. baggage policy is absurdly expensive. no wonder they can survive on discounted tickets...they make it up in all the extra charges."
Cons: "The staff charged me 62 euro for checking in my bag at the gate. Beforehand, I tried to check my bag in at the check in counter and the lady told me that I didn't need to check my nag in because it was within the required size. At the gate, I tried to explain the situation to the women, but they forced me to pay or threatened that I would miss my flight. Because it was their fault for not being consistent with enforcing the rules of Ryanair and a lack of communication on their part, I'm never flying with Ryanair again."
Pros: "Nothing. Rude staff. Charged me 20 Euro to obtain my boarding pass"
Cons: "Worst experience I have ever had flying."
Pros: "Cheap fares."
Cons: "The airline is dependent on tacking you with extra fees from extra baggage or denying you boarding so that you eventually have to pay more. If you depend on this type of service as an airline they should never be in the business period."
Pros: "It was smooth, operated well and on time!"
Cons: "Airport staff not professional, No customer service, the airline is not customer service oriented. I will never fly Ryanair ever!!!"
Pros: "The flights were on time. Crew were polite and efficient. Pilot was smooth with the controls and kept everyone informed of weather and progress"
Cons: "Boarding had long with lines for check in and the policy of having a check in counter and then a second check in for carry on bags after the passport control and scanners was deceptive at best. I watched several frustrated passengers trying to cram legitimate small bags into the carry-on measuring cage. After failing they were asked for money - these bags were small and reasonable so be aware of the measurements before you fly."
Cons: "Be prepare for surprised$€£¥! Ryanair wil always find a way to get from you ~4x the cost of you ticket. They will have a charge for everything (check in at the airport=€45, select seats,etc) and you will be told from this at the check-in time. I though I was prepared to avoid all these surprises, but at the boarding time they told to most of the passengers they need to check at least one carry in item because there will be no space. They charge us €65 to check one carry on luggage, even though it complied with carry on dimensions and weight. If this surprise charge of €65 is compare to the €18 cost of the ticket (from ATH to JTR) you will note you will actually pay 4x of the ticket cost."
Pros: "on time, friendly crew, well organized"
Pros: "Friendly staff and on time"
Pros: "That we landed safely"
Cons: "We, along with many other people in the ticketing line were told to get a ticket voucher from another kiosk that we were unaware of. This is ridiculous. My wife and I paid over 300 euro just to take a 40 minute flight. I feel like this is a trick for the airline to make lots of money."
Cons: "Front desk was rude, confirmation of flight did not come until late at which point they charged me for late checkin per passenger w/o my consent. Extremely unprofessional, will never use the airline. KAYAK should warn clients of these measures as it make a difference in price...very misleading. Extemely unsatisfied."
Pros: "They switched the flight time from a day flight to a time after midnight which was totally inconvenient. We had to book another flight"
Cons: "They switched the flight time from a day flight to a time after midnight which was totally inconvenient. We had to book another flight"
Cons: "It wasn't mentioned that you cannot check in at the airport but you have to do it online. We ended up paying €55 euros for the check in even if we dont have check in baggage at the airport."
Cons: "Upon arrival to the Ryanair check in booth we were appalled to find that we were assessed absurd penalty fees for not checking in on-line 2 days prior to the flight. We had to pay 58 euros for the penalty and 46 euro for each checked bag. At least 1/2 of the customers on our flight were duped in to paying the same fee. The staff was rude, unapologetic and unconcerned with the disappointment of their customers. This seemed like an intentional scam to turn a 100 euro flight in to a 200+ euro flight. They should be ashamed of their business practices and I will NEVER be flying Ryanair again. Save yourself the headache and fly Aegean Air."
Cons: "The staff before the plane"
Cons: "18 hours delay , poor communication"
Cons: "I was unable to take my Ryanair flight bc I couldn't get to Athens after a previous flight had been cancelled due to the bombing in Istanbul. I could not get through to anyone in customer service, only live chat and all they would do was have me fill out a complaint form. They refused to give me any refund or credit despite these terrible circumstances that were entirely out of my control. They took 4 days to respond. All of the other airlines I flew have full refunds or credits. Ryanair is horrible and greedy and supports terrorism"
The flight was on time which is great, considering the prices, wizz air is a very convenient airlines
Flight was late the boring Gate was moved and no one was informed! I was working to find my gate for the flight
I had a connecting flight from Abu Dhabi to Lahore , I had the boarding pass but stupid lady at the gate said I need visa , I tried to explain to her that to pass through the transit at Abu Dhabi , no one needs a visa , she said okay I will see and then she just kept us waiting and didn't let us board, cost me 780usd for 2 flights, will never buy wizz air again
Pros: "No lines and how quick it leaves. Private and quiet."
Cons: "Seats a bit close and no room for conputer bag."