I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Slow boarding in Seville, no chance to check-in online🥺
same as from LUX … professional, nice.
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Cons: "Staff rude and short"
Cons: "Late departure. Rush to connect."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Cons: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Cons: "Long stop over at Schiphol. Too Long!!!!"
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Cons: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
Cons: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
Pros: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
Cons: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
Pros: "The check in and the crew"
Cons: "Being in schedule"
Pros: "Crew was great. Seat was comfortable."
Cons: "Drinks and food"
Pros: "Crew attentive, flight left and arrived on time"
Cons: "More movie and TV show options. Also foot rest would have been nice."
Pros: "The boarding process was smooth and we were updated accordingly."
Cons: "Nothing that I can think of."
Cons: "They need to revamp business. It’s disgusting and is no longer worth the money."
Cons: "Didn't think of something because the flight was awesome."
Cons: "Seats Crew"
Cons: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
Pros: "Quick boarding and on time departure and arrival."
Pros: "Service and food"
Cons: "Old plane"
Pros: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
Cons: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
Pros: "The flight was one time for departure and arrival"
Pros: "nothing. there is no responsibility from voyama towards clients services"
Cons: "every thing"
Pros: "Crew exceptionally nice"
Cons: "Can’t turn off the screen"
Pros: "The flight the plane the staff on plane the food the entertainment"
Cons: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
Cons: "On counter, some workers were not nice"
Pros: "Had a great seat"
Cons: "They didn’t offer basic beverages"
Cons: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
Pros: "Quick, simple flight arriving 7 minutes early."
Cons: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
Cons: "Bad service bad attitude"
Pros: "The seat room, friendly staff"
Cons: "3 hour delay... not Jordanians fault (fog)"
Pros: "No thing"
Cons: "The staff"
Cons: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
Pros: "Fast check in, Comfort seats"
Pros: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
Pros: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
Cons: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
Cons: "I'll was good"
Pros: "It’s a 25 minute flight. It’s all good. :)"
Cons: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
Pros: "Very short, only a half hour flight"
Cons: "nothing not to like"
Cons: "Extensive security. Warm plane. No charging outlets."
Pros: "The Dreamliner is the best plane I’ve ever boarded, it was used for this short flight."
Cons: "Could not check in online, had to get the boarding pass at the airport."
Pros: "Modern aircraft"
Cons: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
Pros: "Good service, leaving on time"
Pros: "Loved all of the kind smiling faces on all of the flight attendants"
Pros: "The flight attendants were very helpful and professional. They assisted with boarding, serving meals and drinks in an efficient and courteous manner. Also, the entertainment system was excellent! New academy award winning movies and a great assortment of other movies available."
Pros: "Everything was ok, just I dont see my miles in my account and just of that I chose to fly with this airline."
Pros: "Very pleasant crew. Nice to have a meal on a short flight."
Pros: "Space , Crew , Comfort and overall performance is at expected levels and sometimes more"
Cons: "Entertainment isnt updated enough , screens arent really up to date and not with clear pictures , system need to be replaced as it is so old and keeps hanging , and food isnt really good"
Pros: "Quick and easy boarding process, nice person at check-in counter"
Cons: "I used the restroom in the plane before takeoff and the it was absolutely filthy. It was clear it did not receive any attention between flights. I was sitting in the emergency exit row and, during takeoff, the plane made a horrible, howling/whining noise that I've never heard before. Everyone was looking around and fearful. I fly often and this was the kind of noise when you wonder "is this where it all ends?" Not sure if it was the engine just outside or the emergency exit not being fully sealed but it was the first time in a long time that I've been fearful on a plane."
Pros: "Purser from Tel Aviv to Jordan and Purser and cabin attendant Jordan to Dubai."
Cons: "Didn't get my suitcase on arrival in Tel Aviv . Got it after 31/2 days. Flight back movie system was frustrating , hard to get movie started . Looked without sound. On arrival Dubai business class bags should be off loaded first . Pity these things happened with my first flight with the airline."
Pros: "On time flight"
Cons: "1. Smoking smell on board 2. Tvs dont work"
Cons: "No hard liquor. Only wine"
Pros: "Yes crew was amazing and bathrooms remained clean for entire flight"
Cons: "More space and larger selection of movies and shows."
Pros: "Crew was polite and courteous. Flight arrived on time despite late takeoff."
Cons: "Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have."
Pros: "The food"
Cons: "The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was."
Pros: "No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing."
Pros: "Crew, service, clean. Free wifi."
Cons: "Nothing . Perfect flight."
Pros: "The seat was not super comfortable.I was grestful that I sat next to a very nice person."
Cons: "The vegan food wasn't very tasty.There was a very limited choice of entertainment.The staff was excellent;very friendly and helpful."
Pros: "I had a good experience purchasing my El Al ticket through Kayak. I was able to select my seat--exit row seats at no extra cost! (although the ticket was admittedly expensive). El Al itself was fine. Service was fine. Food was fine for airplane food. (The bread was actually good, much better than the food on America airlines in general). El Al is known for their tight security and we certainly experienced that. However, I found myself NOT annoyed by it. Because I and my traveling partner were not Jewish or Israeli, we were singled out and interrogated with extra questions. This doesn't sound good but it meant we didn't have to wait in the regular line and kind of got the VIP treatment. We were treated very nicely. Someone went out of their way to get us a seat while we waited for them to inspect the dust particle samples on our wallet and shoes. TSA makes my blood boil but the security through El Al was somehow a pleasant experience. Overall, I was satisfied."
Cons: "The seats were a little narrow. Unlike other reviewers, I did not find the crew particularly friendly."
Pros: "Nothing to get imprese"
Cons: "Good attention, standard flight"
Pros: "Comfort Crew was nice"
Cons: "Food bad taste Small tv screens Bad quality"
Cons: "Delay, food, entertainment"
Pros: "Not much."
Cons: "Seating atrocious. Considering there first. Was given row 40 then at boarding was moved to 55. 6 rows from back. As domeone who suffers epilepsy and cancer and other health issues it was unpleasant sitting amidst lots of noisy children. I asked hostess if there were two seats up front was told “absolutely not” during flight i went and sat at back on crews seat just to make it easier was told to get off not permitted. Then i gave up. I fly a lot for work but wont be flying Thai again. Sorry disappointing. Ps I told crew member anout health issues and she was not interested. So cheers."
Cons: "Storage is too small for trolley or even a computer bagpack"
Pros: "Crew and boarding and price"
Cons: "Charging got coffee is a bit much. NO foot room"
Pros: "It was my first flight with El Al and would do it again the attention of all the stewardess was excellent above all their attitude to please passengers."
Pros: "the part I liked was that the plane didn't crash."
Cons: "other than the pilot doing his job, the experience of flying on this flight (operated by Arkia) wasn't up to any basic standards. this began when the boarding started - we were escorted to our busses which was to take us to the plane itself. however there was no bus. apparently the bus was right around the corner but its perfectly aligned stop near the doors was hindered by a truck that took about a third of the spot. so for some reason instead of simply allowing passengers to walk 3 meters, we had to stand in a small inclosed area for about 15 min with no seats for the older people. once we actually boarded it was chaos. people stuffed their luggage in the overheads in such a way that they didn't close, couldn't find their seats and we're stuck in the isle waiting for others to find a place for their luggage. this happens, sure, but there was no staff in sight to assist and instead they were on the microphone telling people to clear the isle and sit down, like we're on a bus... why not have people board the plane in groups and areas? the bus did two rounds of bringing people to the plane anyway, why not do this smartly and devide passengers into boarding groups, for our and the staffs ease? Finally everyone were in their seats and the plane took off. this is a very short flight of 45 min. and I understand it's a low cost company but during almost half of the flight you just hear the staff on the speakers reading out commercials, offering to buy cigarettes and whatever, telling how they have the best prices(!). finally we land, and instead of requesting everybody remain in their seats until the doors open, like the staff does on every single flight I've ever been on in my life, the guy on the mic says some stupid joke. TLDR : the whole flight felt like it was operated and staffed by teenagers, and not the responsible and bright kind. I am very happy we arrived safe because the staff made me doubt the pilots abilities as well. nothing to say about the passengers, they're israeli so anyone who has flown with them know what it feels like. just put your headphones in, it'll be over soon."
Pros: "Staff was great!"
Cons: "The seats were so tight I felt claustrophobic and I'm only 5'4". The food was not very appetizing."
Pros: "All was cool!"
Cons: "All was ok, flight was a bit late, but fine"
Cons: "To small plan"
Cons: "CHECK IN TOOK VERY LONG TIME"
Cons: "I didn't ply . I did check in . Then they ask me to pay 70$ for my baggage because it's nut El AL it's different compani - up . In the email it's say I have 1 free baggage. I was were upset so I didn't fly . I will be were happy to get answer from kayak . Thank u BTW I fix all my ticket whit kayak . That what really neck me upset"
Pros: "The food was good and the crew on board was pretty good."
Cons: "I am always treated like I'm a bad person since I'm not Jewish. However, this time I was expecting it, so I wasn't surprised. However, the planes are SUPER out of date and there were only a few channels and on the way to Israel most of them were in hebrew. For a 12 hour flight on the way back, there wasn't really anything to do since the 4 movies they had just kept repeating themselves and I didn't really like 2 of them."
Pros: "11 hr flight Business and 1st class were full, so we decided to upgrade to premium coach. There was plenty of leg room, however you are right beside the bathroom and the galley so don't think about resting cause the lights flash the whole trip"
Cons: "That the passengers left such a mess and I felt sad, over all a great fought."
Pros: "It was FREEZING. I have never experienced. The like on any airline. It was like sitting in a refrigerator for five hours- made it a very uncomfortable flight."
Cons: "on our way back' from Prague to TLV the ground crew decided that the "rules" for baggage has changed. they charged me for one "Trolli" suitcase because they desided that camera bag "counts" as suitcase . BAD experience. Won't fly with them again."
Pros: "The crew"
Cons: "The seats"
Pros: "Nice service"
Cons: "Dinner was a sandwich"
Pros: "Nothing was particularly good."
Cons: "ElAl canceled my return flight from Tel Aviv with little advance warning and no reason given, I suspect because of underbooking. They successfully rerouted through Boston, but then messed up re-ticketing in Logan. Food edible but unappetizing. Ancient 767 with no seat-based, on-demand movies (they played on ceiling-mounted screens). No Wifi. Customer service on phone had huge hold times. Personnel were not available between flights. Will not fly again."
Pros: "Entertainment system did not work at my seats on both legs on my round flight."
Pros: "The flifht was not fully booked which obviously had a positive impact on crew and service"
Pros: "Mechanical problems, grounded in montreal for 4 hours, no food or water or air conditioner. Antique entertainment system. Sad part is I live in Montreal and I wasn't allowed to get off the plane, I had to sit on for an extra 4 hours and then fly to Toronto only to get on another flight back to Montreal, because of dumb Quebec beauracy, And pathetic élal incompetent management."
Pros: "Food was fine, Accommodations for collecting the garbage should be sooner so passenger can get out of seat . Beverages offered were a plus."
Cons: "Seats were very crowded and tight. Passengers should not be charged for preferred seating."
Pros: "I had purchased a flight ticket to leave china on the 10 January and that was clear on my ticket. Once at the areport in chengdu ( after a flight from Tel Aviv to Beijing and Beijing to chengdu) I was told that my flight to Sydney was leaving on 11 January. I had to stay in chengdu for an extra 26 hours and not 2 hours 40 as it was clearly mentioned on the ticket I have purchased. I feel I was cheated and I am not satisfied"
Pros: "the crew were trying to do a good job."
Cons: "el al changed the aircraft at the last minute. check in and boarding were very late, slow and stressfull, as they kept kicking people out of the flight beacuase the aircraft was smaller."
Cons: "My flight was operated by American Airlines but it wasn't clear to me on the e-ticket so I went to elal terminal. By the time elal staff realized I wasn't on that flight it was too late to get to AA so I missed my flight"
Cons: "Plane left late and arrived late. As a result we missed our connecting flight and, because of the impending typhoon in Hong Kong, had to be rerouted via Auckland on Air New Zealand. As a result it took us an extra 24 hours to get home."
Cons: "Food was horrible and was down to one option by the time the crew got to the back of the plane. Security for this airline is ridiculous and the staff are incredibly rude."
Cons: "Everything. Especially that kayak haven't mention for one time that the flight include nothing. I had to pay 400$ More than the price showed me on kayak website. In addition, you realize it on the moment you doing check in. I mean 24 hours before the flight. I'm ordering from kayak everyone of my trips, and this one was definitely the last time. Including El Al which is the shitty company I ever flight with. BE AWARE!!!!!!"
Pros: "Very bad pre flight service...it took us 5 hours to get their service department on the phone...as it turns out...me and my husband didnt get a sit next to eachother because picking sits in el al flights is now cost extra 10$ per passanger!! At the end we were sitted togther and even been upgreated..but boy..what a bad expiriance !!! And i expect the flight back will be a strugle too..."
Cons: "when buying with Kayak, one can not order a seat in the airplane. the flight was full and i had to wait until every body boarded the plane. i waited 2 hours for it. it would be nice if you can send a link to the official site to choose a seat or a reminder to do so 2 days before the flight. thank you"
Cons: "Elal changed the airplane to a tiny plane run by some charter company. The seats were tiny. No legs pace and the next passenger had half his body on me. El-Al is complete disgrace and I hope never to fly with them again, which is a shame, since I am from Israel. In any case, I paid full price, and received something worse than I would expect from any low-cost company. El-Al should be ashamed."
Cons: "We got to Barcelona about an hour before the flight to Charlotte. There were 50 of us. They put us on a bus took us to the plane had us wait on the bus for an hour. Told us we couldn't get on the plane and we needed to get new tickets. It took 4 hours to get our backs and new tickets and the customer service was terrible they didn't want to help us."
Pros: "El Al, flight that is secured well Flight officer shared during the flight few tips about berlin."
Cons: "Flight was on Terminal 1, old and with mess and queues that are not organized. El Al Fly web site is horrible, can register well, lot of mistakes, at the end had to call few time. Had to add 160$! For 2 suitcases and seat arrangements (seat near my wif), so this is not low cost flight at the end. Missing water and small snacks during the flight."
Pros: "Was a very bad and negative experience. I fly btw Israel and NYC about 5 times a year, I will not fly again with El Al because of the terrible service and lack or respect for a plane full of 200+ customers."
Cons: "Plane left Ben gurion 7 hours late. No apologies offered. Zero customer service. No snacks or food or even smallest attempt made to improve the experience. Pathetic and dumb way to treat paying customers."
Pros: "The stewardess were very sweet and tried to get it working for us"
Cons: "The lights above our seats and the screens did not work at all during the flight. The screens were not such a problem as the stewardess gave us ipads, but the non working lights were very frustrating."
Pros: "Nothing in particular"
Cons: "Flight was late. Old aircraft. Very little space between the seats."
Cons: "Was late to leave- late to arrive- slow boarding- no explanation from crew Ppl moved all around- loud drunk ppl- crew don't keep order- poorly managed."
We had a 4 hour delay and wizz Air provided no help or information at the airport.
Too many hours of delay ( 4)
Pros: "The flight was fine"
Cons: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Cons: "Lower the aircondition temp, it was hot in the plane during flight"
Pros: "The crew was ok. The seats no conmfortable."
Cons: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pros: "The leg space"
Cons: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Cons: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Pros: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Cons: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Pros: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Cons: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Pros: "Once boarding started it was very fast and flight left shortly after"
Cons: "Seats are very uncomfortable"
Cons: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Pros: "Service, smiling and attention to details."
Cons: "No kosher food."
Pros: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Cons: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Pros: "The price"
Cons: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Cons: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Cons: "2 hrs late and we missed all our following connections as a result."
Pros: "The crew was very nice. The flight was ok"
Cons: "Not much of a food choice.."
Cons: "No air conditioned 2 hours late Poor ground service"
Pros: "The flight was overbooked so they took my wife of the flight"
Cons: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Pros: "Everything was on time, no delays. Polite crue. Easy boarding."
Cons: "The seats are not comfortable at all"
Pros: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Cons: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Pros: "Pilot flew well Cup Noodles available to buy"
Cons: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Cons: "It a good option, a good price, i will fly again"
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Cons: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Cons: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Pros: "Cabin Crew and Pilot did their best"
Cons: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Cons: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Cons: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Pros: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Cons: "The seats don’t lean back and do not have a lot of cushion."
Cons: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Cons: "Everything. Worst service I have ever seen on a flight."
Pros: "Arrived only slightly delayed"
Cons: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Cons: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pros: "cheap, on time"
Cons: "no reclining chairs, no free water"
Pros: "Nice clean plane, friendly airline staff (as friendly as they get, we all know how they have that teflon attitude), OK food, I sat between 2 Bulgarian passengers which were very well behaved, one screaming baby nearby (as there always is) and no-one playing football with the back of my seat all the flight (you know who you are - hope someone does it to you), and no-one fidgeting all flight so all in all a good experience."
Cons: "Bit slow in opening the gate for people to get on. They expect to cram you like sardines on a hot staircase with no where to go when there is other people being checked in to board behind you, really stupid and possibly sadistic."
Cons: "Lots of hidden charges."
Cons: "The flight is late from tlv to luton and from luton to tlv."
Cons: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Pros: "Non stop"
Cons: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Pros: "Friendly staff members"
Cons: "They didn't have blanket and it was very cold.."
Pros: "Flight on time"
Cons: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Pros: "It was simple, every thing was fast in the airport."
Cons: "Small airplane it was a bit choked."
Pros: "The crue was excellent."
Cons: "i was surprised by the high extra charge we have been requested to pay for the suitcases. Wizz attracts clients by offering low prices. while in fact the price is much higher than with other companies. price paid for the suitcases, 235 eur, is an additional ticket. unbleivable. and no one tells us that the extra fees might be as high as the ticket itself. personnaly, in future, i shall avoid flying with wizz and i shall never recommend this company to anybody!"
The bad reviews made me worry so much as we are flying with a 17 month old but the flight and service was amazing!
Pros: "The crews are friendly and smiling. Seat are comfortable"
Cons: "If they allow the family with young children to board first will be excellent"
Cons: "Mis maletas no llegaron y pasé mi estadía final en Barcelona sin mis maletas"
Pros: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Cons: "Toilet .. seats .. windows.. air conditioning must be stronger .."
Pros: "The flight was ok"
Cons: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Pros: "Got to Barcelona eventually"
Cons: "One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather."
Cons: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."
Pros: "Everything was smooth from boarding to landing."
Cons: "Landing was very rocky"
Pros: "The price"
Cons: "The mass"
Pros: "The price"
Cons: "The seats"
Cons: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
Cons: "My bag did not arrive"
Pros: "Cheap Air ticket"
Cons: "Seats are not comfortable."
Pros: "price good -- and it worth try again -- get more from this price"
Pros: "As noted above"
Cons: "Nothing really"
Pros: "Everything was on time, crew was nice, a lot of empty seats"
Cons: "Noisy children..."
Pros: "Was a save travel"
Cons: "Delay 1 hour."
Cons: "the flight was delayed without telling us why we were late from our next flight"
Pros: "It has good crew members and fine alternatives for eating."
Cons: "No entertainment option is available."
Pros: "Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Pros: "The flight itself went smoothly"
Cons: "I expected to atleast get a glass of water"
Pros: "The seats were not too tight and the food is not extensively expensive"
Cons: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Pros: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Pros: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"
Pros: "The seats are not narrow."
Cons: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
Cons: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
Pros: "Roomy, comfortable seating. Clean and modern."
Cons: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Pros: "Great team and great pilot everybody to the baggage people were excellent!"
Cons: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Pros: "Same as above"
Cons: "Same as above"
Pros: "It was a fast flight, flights have a low bar for comfort and food. The seats were fine and I slept through the flight so I cannot comment on the food but everything was clean and the staff was polite. The style of the aircraft is what shocked me. It seemed modern and almost like they hired an interior design person for style not function."
Cons: "The flight was delayed. But hey, that happens with flights"
Cons: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Cons: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."
Cons: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Cons: "We wait 1.5 hour....no good air conditional....no water and no juice"
Pros: "As long as I arrive safely, price is the most important thing about a flight..."
Pros: "The seats were comfortable, plane was clean and tidy."
Cons: "People were able to bring on oversized checkin luggage which reduced cabin space and forced people to gate check."
Pros: "The actual flight to Turkey was ok. nothing horrible happened."
Cons: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."
Pros: "We checked our bags in Madrid. They approved our carry-on and we flew out no problem. Arrive in Turkey to switch planes, they started to pull all the American and Canadian passport holders to the side and they pilled out a pocket luggage scale that we all know was inaccurate or rigged. They ripped off our approved tags fro Madrid and told us that our bags were overweight.... we had a small backpack for me and my wife had her purse. They weighed them and told us if we didn't pay 150euros, we could not board the plane. - yes, they said the purse was overweight. We talked them down to 70euros. When we finally got on the plane and talked with other passengers we found out we were lucky, one family had to pay 1400 euros and another paid 300 euros. We also left a Canadian lady behind because they would not accept American Express."
Cons: "They are a fraudulent company. Almost all international flights that I know allow 50lbs per checked bag. Pegasus knows this, so when you fly in to Europe and use one of their planes to get to your final destination, they only allow 44lbs, so you have to pay a penalty to get through. Terrible."
Cons: "Flying from Zurich to Israel was able to board the plane with a carry on and a laptop back pack. On the flight from Israel to Zurich i was charged 130$ for extra weight having exactly the same things."
Cons: "When the flight landed in Istanbul, plenty of people had tight connections, and no one would help us. With any other airline and in any other airport in the world, every staff member would do everything they could to get all the passengers to their connections. When several of us asked for help and no one would help us. I missed my flight and Pegasus booked me on another flight that had already boarded, so I almost missed that one as well. I couldn't believe that the staff of the airline refused to take us to the front of passport control lines to get us through more quickly, and I can't believe that even when I showed staff that my flight was already boarding, they told me I just had to wait. I will not fly with Pegasus again if there are any other options. Absolutely unbelievable."
Pros: "flight happened"
Cons: "quality didnt seem high flight was a little late"
Pros: "The service of the team The guy ho check in ,i ask him for place infront of the plane and tell him that send e mail befor He give me first place for my parents becase its first time they fly"
Pros: "Cancelled my out bound flight from tel aviv with I notice. Can't contact them etc. horrible situation"