After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
Cons: "Staff tried to accommodate my vegetarian requirements but with limited success."
Pros: "We may not take Thai airways after our horrible experience with rude crews."
Cons: "Very rude flight attendants .."
Pros: "Airplane and staff"
Cons: "No headphones at board"
Pros: "It was a wonderful flight. Crew was very friendly"
Cons: "Had to wait for wine with The food..."
Pros: "Amazing crew lounge just great airline"
Pros: "The crew was super nice and informative."
Cons: "The food was just ok, but not really expecting a 5 star cuisine."
Pros: "Nice staff"
Cons: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"
Cons: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
Pros: "Speedy boarding, early arrival and generally comfortable flight."
Cons: "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
Pros: "On time and accommodating of the needs and requests."
Cons: "They forgot to give me my food."
Pros: "Efficient and friendly staff."
Cons: "Bad choice of in-flight entertainment."
Pros: "The plane wasn't full so I got plenty of room! Crew was great and accommodating. Great movie selection."
Cons: "Old plane not flat bed and food bad"
Cons: "The plane was a very old B777-300 and the air conditioning did not work so the whole flight was very warm. The cabin in general was very dated and cramped. Having flown the A350 to Bangkok which was newer and much better, did not see why they couldn’t operate the flight back on the same platform"
Pros: "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
Cons: "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
Pros: "Great service, comfortable seats, great entertainment."
Cons: "Crew could have been a bit friendlier"
Cons: "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
Cons: "Initial flight was cancelled. Crew was not helpful or informative. Was not compensated for delays at all, missed wedding functions!!"
Pros: "Quick loading"
Cons: "Late luggage to the carousel by over an hour"
Pros: "The flight was awesome, the food was delicious and the delay was shot"
Pros: "Service and entertainment"
Cons: "Not so satisfied with food"
Pros: "According to the price, services was perfect"
Pros: "Great carrier flown with all the others thai airways best!"
Cons: "Had to ask for blanket not on seat ready for use."
Pros: "The staff was nice and efficient."
Cons: "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
Cons: "Plane was late and no new time was announced. Boarding was like everyone for himself. Plane itself and crew were ok."
Pros: "Its a very good flight with good service and hospitality"
Cons: "I find the selection of movies and songs quite limited."
Cons: "The plane was dirty. There were stains everywhere."
Pros: "Firstly, I do really appreciate that I had great deal from Kayak and Thai airways. Flights was awesome."
Pros: "Very Spacious between seats and very clean"
Pros: "Everything provided, lots of refreshments throughout the flight"
Cons: "Monitors were not the best for viewing movies. White wine was bitter."
Cons: "We had two drunks behind us constantly kicking our seats. There was three free seats in front of us, we asked to move there but we were told that those seats were for crew in case of turbulence. It's the first time I hear this. Half way through they allowed us to move for those seats."
Pros: "Flight was ok, apart from being late, flight attendants were nice telling me where to go once I'd got my luggage"
Cons: "My 1-hour flight was delayed about 45 mins, and I had a 'connecting' flight in Bangkok. Made it just in time but I literally had to sprint to the gate to make it. Though that speaks more about the inefficient Bangkok airport"
Pros: "A380 is a comfortable plane but Thai Airways setup not as nice as Qatar. Boarding was swift, the crew was polite enough."
Cons: "It was a night flight but I wish water was served often."
Pros: "Punctuality and service"
Pros: "ANA is an outstanding airline with some of the best crew around. I make the trio to / from Bangkok 2-3 times a year and this is the only airline I fly"
Pros: "The flight was smooth, comfy, and relaxing. The chairs have everything you need with two pockets, USB, power outlet, and stereo headphone jacks (it looks like the old school dual mono with two prongs but just plug into the right one for stereo). The entertainment was superb with very recent films (although they were censored which sucks) and a responsive unit and nice remote."
Cons: "The only thing that was lame was the food. Absolutely terrible. You don't have many options at 40,000 ft but be prepared for sub dollar store quality. At least the booze was free."
Pros: "good service, good food"
Cons: "seats are getting older."
Cons: "Old seats, food was ok"
Pros: "Food, comfort and Thai cinema"
Cons: "Wish the food choices reflected Thai cuisine."
Cons: "Slightly dated fittings"
Cons: "1. Boarding passes were not available online or at JFK Airport. We were required to go to transfer desk at Suvarnabhumi Airport to get boarding pass."