Cons: "No hard liquor. Only wine"
Pros: "Yes crew was amazing and bathrooms remained clean for entire flight"
Cons: "More space and larger selection of movies and shows."
Pros: "Crew was polite and courteous. Flight arrived on time despite late takeoff."
Cons: "Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have."
Pros: "The food"
Cons: "The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was."
Pros: "No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing."
Pros: "Crew, service, clean. Free wifi."
Cons: "Nothing . Perfect flight."
Pros: "The seat was not super comfortable.I was grestful that I sat next to a very nice person."
Cons: "The vegan food wasn't very tasty.There was a very limited choice of entertainment.The staff was excellent;very friendly and helpful."
Pros: "I had a good experience purchasing my El Al ticket through Kayak. I was able to select my seat--exit row seats at no extra cost! (although the ticket was admittedly expensive). El Al itself was fine. Service was fine. Food was fine for airplane food. (The bread was actually good, much better than the food on America airlines in general). El Al is known for their tight security and we certainly experienced that. However, I found myself NOT annoyed by it. Because I and my traveling partner were not Jewish or Israeli, we were singled out and interrogated with extra questions. This doesn't sound good but it meant we didn't have to wait in the regular line and kind of got the VIP treatment. We were treated very nicely. Someone went out of their way to get us a seat while we waited for them to inspect the dust particle samples on our wallet and shoes. TSA makes my blood boil but the security through El Al was somehow a pleasant experience. Overall, I was satisfied."
Cons: "The seats were a little narrow. Unlike other reviewers, I did not find the crew particularly friendly."
Pros: "Nothing to get imprese"
Cons: "Good attention, standard flight"
Pros: "Comfort Crew was nice"
Cons: "Food bad taste Small tv screens Bad quality"
Cons: "Delay, food, entertainment"
Pros: "Not much."
Cons: "Seating atrocious. Considering there first. Was given row 40 then at boarding was moved to 55. 6 rows from back. As domeone who suffers epilepsy and cancer and other health issues it was unpleasant sitting amidst lots of noisy children. I asked hostess if there were two seats up front was told “absolutely not” during flight i went and sat at back on crews seat just to make it easier was told to get off not permitted. Then i gave up. I fly a lot for work but wont be flying Thai again. Sorry disappointing. Ps I told crew member anout health issues and she was not interested. So cheers."
Cons: "Storage is too small for trolley or even a computer bagpack"
Pros: "Crew and boarding and price"
Cons: "Charging got coffee is a bit much. NO foot room"
Pros: "It was my first flight with El Al and would do it again the attention of all the stewardess was excellent above all their attitude to please passengers."
Pros: "the part I liked was that the plane didn't crash."
Cons: "other than the pilot doing his job, the experience of flying on this flight (operated by Arkia) wasn't up to any basic standards. this began when the boarding started - we were escorted to our busses which was to take us to the plane itself. however there was no bus. apparently the bus was right around the corner but its perfectly aligned stop near the doors was hindered by a truck that took about a third of the spot. so for some reason instead of simply allowing passengers to walk 3 meters, we had to stand in a small inclosed area for about 15 min with no seats for the older people. once we actually boarded it was chaos. people stuffed their luggage in the overheads in such a way that they didn't close, couldn't find their seats and we're stuck in the isle waiting for others to find a place for their luggage. this happens, sure, but there was no staff in sight to assist and instead they were on the microphone telling people to clear the isle and sit down, like we're on a bus... why not have people board the plane in groups and areas? the bus did two rounds of bringing people to the plane anyway, why not do this smartly and devide passengers into boarding groups, for our and the staffs ease? Finally everyone were in their seats and the plane took off. this is a very short flight of 45 min. and I understand it's a low cost company but during almost half of the flight you just hear the staff on the speakers reading out commercials, offering to buy cigarettes and whatever, telling how they have the best prices(!). finally we land, and instead of requesting everybody remain in their seats until the doors open, like the staff does on every single flight I've ever been on in my life, the guy on the mic says some stupid joke. TLDR : the whole flight felt like it was operated and staffed by teenagers, and not the responsible and bright kind. I am very happy we arrived safe because the staff made me doubt the pilots abilities as well. nothing to say about the passengers, they're israeli so anyone who has flown with them know what it feels like. just put your headphones in, it'll be over soon."
Pros: "Staff was great!"
Cons: "The seats were so tight I felt claustrophobic and I'm only 5'4". The food was not very appetizing."
Pros: "All was cool!"
Cons: "All was ok, flight was a bit late, but fine"
Cons: "To small plan"
Cons: "CHECK IN TOOK VERY LONG TIME"
Cons: "I didn't ply . I did check in . Then they ask me to pay 70$ for my baggage because it's nut El AL it's different compani - up . In the email it's say I have 1 free baggage. I was were upset so I didn't fly . I will be were happy to get answer from kayak . Thank u BTW I fix all my ticket whit kayak . That what really neck me upset"
Pros: "The food was good and the crew on board was pretty good."
Cons: "I am always treated like I'm a bad person since I'm not Jewish. However, this time I was expecting it, so I wasn't surprised. However, the planes are SUPER out of date and there were only a few channels and on the way to Israel most of them were in hebrew. For a 12 hour flight on the way back, there wasn't really anything to do since the 4 movies they had just kept repeating themselves and I didn't really like 2 of them."
Pros: "11 hr flight Business and 1st class were full, so we decided to upgrade to premium coach. There was plenty of leg room, however you are right beside the bathroom and the galley so don't think about resting cause the lights flash the whole trip"
Cons: "That the passengers left such a mess and I felt sad, over all a great fought."
Pros: "It was FREEZING. I have never experienced. The like on any airline. It was like sitting in a refrigerator for five hours- made it a very uncomfortable flight."
Cons: "on our way back' from Prague to TLV the ground crew decided that the "rules" for baggage has changed. they charged me for one "Trolli" suitcase because they desided that camera bag "counts" as suitcase . BAD experience. Won't fly with them again."
Pros: "The crew"
Cons: "The seats"
Pros: "Nice service"
Cons: "Dinner was a sandwich"
Pros: "Nothing was particularly good."
Cons: "ElAl canceled my return flight from Tel Aviv with little advance warning and no reason given, I suspect because of underbooking. They successfully rerouted through Boston, but then messed up re-ticketing in Logan. Food edible but unappetizing. Ancient 767 with no seat-based, on-demand movies (they played on ceiling-mounted screens). No Wifi. Customer service on phone had huge hold times. Personnel were not available between flights. Will not fly again."
Pros: "Entertainment system did not work at my seats on both legs on my round flight."
Pros: "The flifht was not fully booked which obviously had a positive impact on crew and service"
Pros: "Mechanical problems, grounded in montreal for 4 hours, no food or water or air conditioner. Antique entertainment system. Sad part is I live in Montreal and I wasn't allowed to get off the plane, I had to sit on for an extra 4 hours and then fly to Toronto only to get on another flight back to Montreal, because of dumb Quebec beauracy, And pathetic élal incompetent management."
Pros: "Food was fine, Accommodations for collecting the garbage should be sooner so passenger can get out of seat . Beverages offered were a plus."
Cons: "Seats were very crowded and tight. Passengers should not be charged for preferred seating."
Pros: "I had purchased a flight ticket to leave china on the 10 January and that was clear on my ticket. Once at the areport in chengdu ( after a flight from Tel Aviv to Beijing and Beijing to chengdu) I was told that my flight to Sydney was leaving on 11 January. I had to stay in chengdu for an extra 26 hours and not 2 hours 40 as it was clearly mentioned on the ticket I have purchased. I feel I was cheated and I am not satisfied"
Pros: "the crew were trying to do a good job."
Cons: "el al changed the aircraft at the last minute. check in and boarding were very late, slow and stressfull, as they kept kicking people out of the flight beacuase the aircraft was smaller."
Cons: "My flight was operated by American Airlines but it wasn't clear to me on the e-ticket so I went to elal terminal. By the time elal staff realized I wasn't on that flight it was too late to get to AA so I missed my flight"
Cons: "Plane left late and arrived late. As a result we missed our connecting flight and, because of the impending typhoon in Hong Kong, had to be rerouted via Auckland on Air New Zealand. As a result it took us an extra 24 hours to get home."
Cons: "Food was horrible and was down to one option by the time the crew got to the back of the plane. Security for this airline is ridiculous and the staff are incredibly rude."
Cons: "Everything. Especially that kayak haven't mention for one time that the flight include nothing. I had to pay 400$ More than the price showed me on kayak website. In addition, you realize it on the moment you doing check in. I mean 24 hours before the flight. I'm ordering from kayak everyone of my trips, and this one was definitely the last time. Including El Al which is the shitty company I ever flight with. BE AWARE!!!!!!"
Pros: "Very bad pre flight service...it took us 5 hours to get their service department on the phone...as it turns out...me and my husband didnt get a sit next to eachother because picking sits in el al flights is now cost extra 10$ per passanger!! At the end we were sitted togther and even been upgreated..but boy..what a bad expiriance !!! And i expect the flight back will be a strugle too..."
Cons: "when buying with Kayak, one can not order a seat in the airplane. the flight was full and i had to wait until every body boarded the plane. i waited 2 hours for it. it would be nice if you can send a link to the official site to choose a seat or a reminder to do so 2 days before the flight. thank you"
Cons: "Elal changed the airplane to a tiny plane run by some charter company. The seats were tiny. No legs pace and the next passenger had half his body on me. El-Al is complete disgrace and I hope never to fly with them again, which is a shame, since I am from Israel. In any case, I paid full price, and received something worse than I would expect from any low-cost company. El-Al should be ashamed."
Cons: "We got to Barcelona about an hour before the flight to Charlotte. There were 50 of us. They put us on a bus took us to the plane had us wait on the bus for an hour. Told us we couldn't get on the plane and we needed to get new tickets. It took 4 hours to get our backs and new tickets and the customer service was terrible they didn't want to help us."
Pros: "El Al, flight that is secured well Flight officer shared during the flight few tips about berlin."
Cons: "Flight was on Terminal 1, old and with mess and queues that are not organized. El Al Fly web site is horrible, can register well, lot of mistakes, at the end had to call few time. Had to add 160$! For 2 suitcases and seat arrangements (seat near my wif), so this is not low cost flight at the end. Missing water and small snacks during the flight."
Pros: "Was a very bad and negative experience. I fly btw Israel and NYC about 5 times a year, I will not fly again with El Al because of the terrible service and lack or respect for a plane full of 200+ customers."
Cons: "Plane left Ben gurion 7 hours late. No apologies offered. Zero customer service. No snacks or food or even smallest attempt made to improve the experience. Pathetic and dumb way to treat paying customers."
Pros: "The stewardess were very sweet and tried to get it working for us"
Cons: "The lights above our seats and the screens did not work at all during the flight. The screens were not such a problem as the stewardess gave us ipads, but the non working lights were very frustrating."
Pros: "Nothing in particular"
Cons: "Flight was late. Old aircraft. Very little space between the seats."
Cons: "Was late to leave- late to arrive- slow boarding- no explanation from crew Ppl moved all around- loud drunk ppl- crew don't keep order- poorly managed."
Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
Flight delayed for an hour approx
The online check in did not go through. In case of no online check-in, Ryan Air charges an extra 55 pounds before the flight to check in at the counter. What a cheap way to get extra money from customers. Even the employees are aware and seem sheepish to have to ask for this extra charge. Very disappointing experience of an otherwise standard flying experience
Pros: "Crew was okay ."
Cons: "The seats were very uncomfortable, dirty , and smelly"
Pros: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Pros: "The overall price"
Cons: "Waiting in line for boarding to find out the passengers in the plane that had arrived had not disembarked. Passengers (and not just priority) brought more than one bag onto the plane. The overhead stowage was bulging. As a passenger with a foot cast the disembarkation was not the best"
Pros: "Crew was very nice!"
Cons: "Amount of carry on bags were unclear and we got charged 50£ for having a second bag. This was very confusing and frustrating as we boarded. We were told it was for space but there was plenty of room for luggage."
Pros: "Boarding was quick and tickets are very affordable."
Cons: "Seats do not recline. No place to charge phone. No WiFi."
Pros: "The crew on the plain were great"
Cons: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Cons: "There was a delay of 2 hours when the boarding du"
Pros: "Short flight"
Cons: "Give free water"
Pros: "Friendly crew. Good leg room."
Cons: "Magazine racks on back of seats would have been good."
Pros: "Lovely crew, great leg space and seats"
Cons: "It was so hot, air conditioning"
Pros: "Easy trip. Crew relaxed, short flight."
Cons: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Pros: "The frew was nice"
Cons: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Pros: "Flight took off on time"
Cons: "Seats are very uncomfortable"
Pros: "It’s a budget airline, so I liked the price. Also the ease."
Cons: "A little late to take off, the interior of Ryanair planes is perhaps the most visually offensive environment that I experience in my life. Flew BA not long ago and remembered how nice a flight can actually be. Oh, also Ryanair staff seem like they’re recruited on their ability to be uncommunicative and not to care about it. Amazingly consistent in this respect, but to their credit, you know what to expect."
Pros: "The Ariel view of Malta through Gozo and the smooth landing"
Cons: "Crew consistently trying to sell you everything"
Pros: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Pros: "Helpful staff especially with disabled access."
Cons: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Cons: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Cons: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Cons: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
Pros: "Very little"
Cons: "Flight was delayed by 1h40, seats cramped, take off and landing uncomfortable, Ryanair’s policy of enforcing hold baggage, Ryanair’s bully tactics of sitting passengers separately even if tickets are booked and checked in together, basically everything Ryanair did"
Pros: "Short flight Flight itself is cheap Plane ok"
Cons: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
Pros: "Short flightt"
Cons: "The no variation policy in spite of explanation"
Cons: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Pros: "The price of the ticket"
Cons: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
Pros: "Cheap prices"
Pros: "Smooth boarding and pleasant staff"
Cons: "Paying extra to sit together"
Pros: "Friendly staff, easy check in"
Cons: "Plane was dirty when getting on, crumbs on the seat, napkins on floor, did not turn the lights of for night time flight"
Pros: "price and schedule were very fine on time pleasant staff"
Cons: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
Cons: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Pros: "best food and drinks best clubs"
Pros: "Low price"
Cons: "delay of 1:30."
Pros: "on time"
Cons: "Flying shop"
Pros: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Cons: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Pros: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"
Pros: "Fast accurate on time and proffesional"
Cons: "Flight was delayed took forever to get us on the plane"
Cons: "We only received emailed in Greek while we were in the United States and didn’t receive any emailed while we were in Greece prior to our flight to Santorini from Athens. When we went to the airport we were told that we had pay 66 euros per person because we didn’t register online for checkin. We were told that if we didn’t we wouldn’t be let on our flight. This happened with many customers that were inline with us. Terrible flight, would not recommend it to anyone."
Cons: "Late , expensive, loud, no leg room seat do not tilt !"
Pros: "departure time"
Cons: "no water to drink"
Cons: "Worst experience. Multiple charges. Made it one of the most expensive trips. Terrible!"
Pros: "The ticket was cheap and to an airport that had easy access to public transportation."
Cons: "I found out later that I had to print out my ticket or face a 50 euro fee and they do not give free water on the flight."