Guest reviews
Overall rating
8.3
Excellent
Based on 49 reviews
Cleanliness
8.2
Comfort
8.5
Pick-up/Drop-off
8.1
Value for money
8.0
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
11
0
2
1
3
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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8.4
Cons: Cleaner car
review from
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10.0
Pros: Grant was the best most helpful ever, he went above and beyond !
review from
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9.6
Pros: The staff was short-handed but they were as quick as possible and gave us a bigger car/upgrade to get us out of there in a timely manner
Cons: If they had more folks on staff and it could have gone a little quicker/the car could have been a little cleaner before
review from
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2.0
Pros: they don't have the car
Cons: Better??? they cancel my reservation
review from
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5.2
Pros: The car was what we expected, excellent navigation system and good gas mileage.
Cons: The Alamo Rep called me about a hour before scheduled time, asking me when to be picking it up. I arrived 10 min. prior, And no rep was present, proceeded to call assistance number and still took about half an hour to get the car once rep showed up. Car smelled awful, hadn’t been cleaned proir.
review from
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2.4
Pros: Easy drop off and pick up.
Cons: The car upon pick up was dirty. Plus, it is underpowered and underserving for the area. The attendant tried to tell us all cars have trouble in CO, but we have been to CO many times and this was our first issue. Plus, we rode in friends cars without issue. The attendant nearly hit us when we arrived
review from
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10.0
Cons: I dealt with a young man at the Alamo counter in the Aspen airport, I believe his name was Shane. He was working Thursday morning, and was again there Sunday morning when I left. He was extremely friendly and helpful. Helped me sort through some things and achieve exactly what I was aiming to.
review from
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5.6
Cons: Rate was higher than the original price when I reserved by about 30 percent.
review from
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10.0
Pros: great vehicle, great price
Cons: nothing comes to mind
review from
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2.0
They filed a claim for damages to the car I never did.
Pros: Liegton, GM at Denver lo Ato on is a complete liar
Cons: Nothing
review from
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10.0
Pros: Fast solution and flexibility
review from
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10.0
Pros: Easy and perfect price point. Great service in Aspen!
review from
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