Guest reviews
Overall rating
8.4
Excellent
Based on 29 reviews
Cleanliness
8.8
Comfort
8.6
Pick-up/Drop-off
8.5
Value for money
7.6
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
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car available
great car
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friendly staff
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great experience
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9.2
Pros: Staff was friendly, the car was clean and really nice.
Cons: Drop off in Denver was unclear and the staff while busy were not very helpful even when asked what needed to happen.
review from
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10.0
Pros: Staff was friendly and did their job.
Cons: Where to pickup rental would have been easier had I known to go to arrivals at the airport.
review from
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5.6
Pros: Perhaps I should have read more carefully. Given the snow conditions, I rented an SUV and must have understood incorrectly as I expected all-wheel or four-wheel drive. I was offered a $150 upsell. Guy walking up next to me got a small all wheel drive which was not offered. Car was outside covered in snow and ice impossible to inspect thoroughly
Cons: read description carefully
review from
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7.6
Cons: Car was well used. Seat was very uncomfortable
review from
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10.0
Pros: Staff friendly and professional
Cons: Nothing.... check in very quick efficient and professional
review from
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10.0
Convenient
Pros: Easy drop off. Courteous and hassle free.
review from
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10.0
Easy drop off
Pros: Easy drop off great service and good people
review from
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10.0
Very good experience
Pros: The pickup was efficient and the agent was very friendly. The car was spacious, all wheel drive, and very clean, perfect for Colorado mountain roads.
Cons: The car lacked pickup/acceleration speed on the highway, but most 'economy' cars do, so not unexpected.
review from
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9.2
Pros: A little pricey. But good experience. The aspen airport is pretty small so the same workers at the kiosk might be out cleaning the cars and you will have to call them to get service Super friendly and got a nice Subaru outback perfect for the back roads of CO
Cons: Too expensive for a few hours the price to rent the same car only a few hours away was half the price. That's aspen for ya
review from
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5.6
Desk personel
Pros: Pickup was great
Cons: When I picked up I asked SPECIFICALLY if I could use another credit card when I dropped it off, AND that I would drop off early in the AM. When I dropped it off the desk was closed, I left a not request that charge be put on different credit card. No Reply. When I called them they said it would not be possible unless we were there in person (we had already flown out) VERY POOR SERVICE. I would have stopped during the week if I knew the situation.
review from
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8.0
Free upgrade and very friendly staff
Pros: We got a free upgrade, and the car was very comfortable. The staff at the desk were very friendly and helpful, and the free additional driver was a real bonus.
Cons: We rented from Aspen, Colorado in early January and the temperature was 4 F (-15 C) on the day we picked the car up, with snow and ice covering all the roads, so I was surprised to learn that the car was not fitted with winter/snow tyres. The all weather tyres did make the drive pretty scary at times!
review from
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4.8
Way overpriced
Cons: I was offered either a Ford Fiesta, or a Landover. The suv had a hard time handling the incline of the mountain. I only drive from Aspen to Denver, and was charged $223. Complete rip off. Never using budget again.
review from
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