"Staff were helpful, off were quick."(in 2093 reviews)
"The agent was courteous and friendly and off was quick."(in 2093 reviews)
Cons
"This resulted in a one half hour delay to exchange for another "(in 2541 reviews)
"We received a that had seen better days and was in rough shape."(in 2541 reviews)
Overall Rating8.5 Very goodBased on 53 reviews
Cleanliness
8.6
Comfort
8.5
Overall
8.4
Pick-up/Drop-off
8.5
Value for money
7.8
Recent reviews
Traveler rating
17
5
2
4
0
0
1
Find reviews that mention:
10.0
The price was excellent, and I received a free upgrade to a Jeep Compass. I was able to pick up at one airport, and drop off another. Best rental car experience I've had- I wish they were all like this!Reviewed 2024 Apr 24
review from
10.0
Everything was perfect. The gentleman at the counter was very kind. Very professional pick up. The lady at the counter at drop off was very nice. Very professional. Excellent five star service.Reviewed 2023 Sept 25
review from
6.0
Cons:I asked for a full size car, was given a compact SUV, was told that was an upgrade. Negative, the Chevy Malibu I requested has more cubic square feet over all than that compact SUV. We had a wedding party for our daughter's wedding and wanted the space, but I could barely get our luggage in this compact, much less more people with room.Reviewed 2021 May 09
review from
10.0
Pros:Staff was friendly and drop off was easy. Agent even asked if they could have done something to make my rental better. Great Alamo team in Kalispell at FCA.Cons:May just be a mountain thing and all cars being parked outside but car was pretty dusty.Reviewed 2021 May 08
review from
10.0
Pros:yes and very efficient, no wait time, very nice car , easy return!Cons:NothingReviewed 2021 May 02
review from
10.0
Cons:I was pleased with the car and rental experience.Reviewed 2021 Apr 22
review from
8.0
Pros:Yes the staff was great and drop off was easy.Cons:The rental could have been a little better. The backup camera glass was broken and the windshield wipers wouldn't shut off.Reviewed 2021 Apr 14
review from
6.0
Pros:Yes the staff was friendly enough, though the clerk at pickup was not very well trained. Pickup took far too long...as though they were not ready for me even though I had pre-registered.Cons:The car was out of California with summer highway tires...not suitable for winter driving in Montana where we have snow and ice. A car with these kind of tires should never be rented in Montana in the winter. The low-tire warning light was on...2 tires were under inflated. This should have been fixed before renting the car. The wiper blades needed changing for they would not clear the windshield adequately.Reviewed 2021 Jan 01
review from
6.0
Pros:Pickup and drop off were easy. The person who helped me get checked in was very friendly and helpful.Cons:Online services and phone services were TERRIBLE. The online customer support system is essentially nonexistent and when I finally got through to people on the phone they were discourteous and unhelpful.Reviewed 2020 Dec 13
review from
10.0
Pros:Easy to pick up and drop offCons:Went amazingReviewed 2020 Oct 04
review from
3.6
Cons:A asked for a small Volkswagen. I was on a personal visit to a sick friend on a reservation during Corona and I did not want to stand out at all. I know it said "or similar vehicle", and I would've been ok with any car that was actually SIMILAR. But they gave me a really weird car, especially for Montana - a CHEVY MALIBU with New Mexico(?) plates!! I had to get another car at twice the price from a competitor, but it was still better that ridiculous sports car they wanted to give me.Reviewed 2020 Oct 02
review from
10.0
Pros:Easy experience, no hassle!Cons:N/aReviewed 2020 Sept 26
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