Guest reviews
Overall rating
5.9
Okay
Based on 16 reviews
Cleanliness
6.5
Comfort
6.5
Pick-up/Drop-off
5.3
Value for money
5.8
Skip to main content
More
Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
2
0
2
1
4
-
2.0
Pros: Nothing
Cons: They never gave me a car. They had overbooked
review from
-
2.0
Cons: I was unable to rent a car. The address provided was incorrect, when I finally found the place I was there a few minutes and the guy said he couldn't read to me because it was 5:01 p.m. and they were now closed. Ridiculous
review from
-
2.0
Pros: nothing.
Cons: I made a reservation and showed up at the counter. They were out of cars. What's the point of a reservation? I had to scramble door to door at other car rental companies to find someone who still had vehicles.
review from
-
2.0
RAN OUT OF CARS
Cons: They ran out of cars
review from
-
5.2
no cars available, no service available
Pros: The personnel at drop-off were efficient and kind.
Cons: When i went to pick up the car, no one was there to help me. the employee that was available was not an agent. They shuttled me to another franchise location but they didn’t have any cars at all. none. they said i might be able to get one, maybe, later in the day but they’d have to charge me significantly more than i was quoted on orbitz.
review from
-
4.0
No mention of insurance rate during online booking!
Cons: - I booked the car from Car Rentals. The price was good, around US$45 for two days, but made no mention about insurance. But when I picked up the car, I was charged insurance fee for almost double than what I paid for the car rental! How outrageous! - Alamo does not have a kiosk at Merida Airport and I waited for more than half hour to wait for a pickup to their center which was 2km away from the airport terminal. Very inconvenient.
review from
-
10.0
Alamo car rental......
Pros: Spent three wonderful days in Merida Yucatan, visited surrounding ruins. 4 th day went to Alamo and inles than 15 minutes we were on our way to visit other towns and Mayan ruins, all the way to Tulum. The car was in great shape, clean and consumed little gas. THe roads were in excellent shape. It was difficult no to go above the speed limit, but thank God we did as there were several radar police on the roads...
Cons: TUlum and the coast hotels are wonderful, drove up to Playa del Carmen and like other BIG resorts it was crowded polluted and we left as soon as we could. Cancun, forget it, overdeveloped tourist trap... Totally destroyed nature....what a shame... GOt back to Merida on time and again very efficient in our cur car return, about five minutes.... WOuld not think twice about using them again....
review from
-
10.0
Cons: I did not take the car, the prices mentiomed did not incluye the Insurance, and the Insurance was expensive, even more that the car itself.
review from
-
4.8
Pros: They didn't honor the reservation when we arrived.
review from
Other suppliers in Mérida scored
Where can I find Alamo car rentals in Mérida?
Top tips for renting a car from Alamo in Mérida
- Intermediate rental cars from Alamo in Mérida are around 46% cheaper than other car types, on average