First leg of the flight was delayed by 2 1/2 hours with very little communication. We scrambled trying to talk to airline people at the airport about our connecting flight and received all different answers and no help. We ended up at our destination almost five hours when we were supposed to arrive. We ended up missing an afternoon that was already paid for due to the delays.
Pros: "The pilot did a great job navigating around the bad weather and the landing was amazing, I barely felt anything! Thank you to them and the flight attendants!"
Pros: "Great Crew on the Second Leg from DFW to SPI"
Cons: "The plane departed 1.5 hours late due to crew issues."
Cons: "Flight crew was rude and unprofessional. Ran over my foot with a cart. Ran into my head when I was picking something up from the aisle and was unapologetic. Overall lack of service quality."
Pros: "Typical AA flight cramped in economy on a 737. Forever to store luggage."
Cons: "More organized boarding."
Cons: "Everything was fine"
Pros: "One flight attend was especially careful of not hitting elbows with cart coming down the aisle."
Cons: "More food options! And, as always, more room in seat."
Pros: "Video screens at each seat"
Cons: "I wish my booking came with a record locator for easy check in"
Pros: "The plane was big and spacious."
Cons: "When we landed to lax, the crew should announce where our baggage claim is. It was different from what was texted, what was on the monitors. The location changed without announcement. After an hour, one agent said to go to another area to find my bag. 1 hr in baggage claim is excessive."
Pros: "Crew was great. Boarding was easy."
Cons: "Easier option for entertainment."
Pros: "I liked the ability to choose my meal before the flight."
Cons: "Customer Service at the Priority Check-in could have been much friendlier, I’ve experienced much better customer service from Delta Airlines. Plus the flight attendants could have been more attentive that sitting up front in the galley and just chatting with each other."
Pros: "The crew was very friendly and very quick with orders! They also had a lot of patience. Some of the passengers struggled to listen to directions, and the staff did a good job providing kind reminders to everyone."
Cons: "Less turbulence, but that's not the airline or staff's fault."
Pros: "Good flight good crew"
Cons: "Hated the connection from terminal 5 to terminal 3 we should not have to go through the departure lounge this added 10 mins or more into a very tight connection."
Pros: "Overall decent, standard AA experience."
Cons: "If you’re used to Main Cabin Extra, you get easily tricked by the red trimmed seats. The gentleman in front of us was. Also, Tucson airport baggage delivery was D- as usual. Slow and only partial regard for priority tags."
Pros: "This flight had nice touch screens and a good selection of movies. The drinks were free and the food offered was decent."
Cons: "I don't like having to board a bus to get to the plane."
Pros: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
Pros: "Everything was on time"
Cons: "We never took off"
Pros: "The crew were amazing! The flight was smooth"
Cons: "I was on row 24 and my seat did not recline and the person in front of me seemed to recline more than anyone else did. Could not Get comfortable"
Cons: "Having to pay for wifi"
Cons: "Flight was delayed"
Pros: "Liked the flight. Very nice crew."
Cons: "Delayed, old aircraft, no food, no entertainment"
Pros: "We had two medical emergency on board so the flight attendant took care of them really well"
Cons: "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "Crew very quick and efficient in service"
Cons: "Over crowding, boarding is a jungle,"
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Pros: "Smooth and very friendly service!"
Pros: "Crew was really understanding of the frustration and were helpful. Plane was clean and newer."
Cons: "Delayed due to weather... it happens. Just frustrating being delayed on the last flight of the day."
Cons: "Good service and smooth flight"
Cons: "It was cancelled"
Pros: "I flew Tokyo to Vegas and the entertainment was great."
Cons: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."
Cons: "At the last minutes was told to go to seat next to the bathroom coz the airline made a mistake and have my seat to the other person. So unprofessional and disappointing."
Pros: "Checkin was fast. Crew is always pleasant."
Cons: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
Cons: "The flight was cancelled. this is the third flight that has been cancelled to this destination. I waited for 7 hours in the airport and caught a flight on stand by. Because this has happended to me before I knew how to get a stand by ticket right away even though I was scheduled on a flight for later that day. Much later."
Cons: "Same as previous response."
Cons: "Had to spend 12 hrs in an airport because it was cancelled and was given no reason as to why. I won't fly with aa again"
Cons: "Entertainment screen didn't work, luckily someone let me switch seats so I would get bored"
Pros: "Crew worked very hard to accommodate our family"
Cons: "We are a very tall crew and the seats were a bit tight."
Cons: "All 3 of my flights were delayed due to mechanical issues. GET IT TOGETHER"
Cons: "I paid to check-in my suitecase....25 dollar's. No lunch or atleast a sandwich in flight. Just not worth 300."