2.0
They didn’t have the car that I paid for and instead upgraded me he wanted to downgrade me or charge me for the upgrade. Pushy to sell their insurance no a good experience at all.Reviewed 2022 May 17
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5.2
Cons:Clerk was not very helpful and try to charge my card for insurance which I had not accepted.Reviewed 2019 Sep 14
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8.0
Pros:The car was clean and easy to handle.Reviewed 2019 Apr 23
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8.8
Cons:Drop off location :(Reviewed 2019 Apr 23
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8.0
Dont rent child seatsPros:Clean new car Fast drip offCons:Dirty and unavailable child carseats, they had to borrow one from another agency !!! Although it was reserved ! Pick-up lengthy and slow service, had to sign up to avis preferred service as they advertised to skip the line, agent tried to hassle with me but showed her their ads to skip their long lengthy slow service line which is so annoying after a 16 hours flightReviewed 2018 Aug 21
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10.0
Piece of Cake and shocking upgradePros:Great to be able to get vehicle right in downtown Paris and easy drive out of the city. The agent was fantastic although the fact that we are never quite sure what additional insurance we actually need was it's usual source of stress. We rented an economy car and ended up with a beautiful and surprisingly fuel efficient Mercedes AMG.Cons:We just don't love the whole last minute insurance pressure. Would be better if we researched better in advance. I think that we actually have enough coverage between our credit card and insurance from home.Reviewed 2018 Jul 09
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4.4
They didn’t respect our reservationCons:We reserved an Opel vivero or similar and they wanted to give us a station wagoner ,so they cancel the reservation and asked us to pay twice more; and we lost three hours of our journey.Reviewed 2018 May 31
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2.0
Even could not get a carPros:Of course, nothing. We even could not get a car and a decent attitude.Cons:Dear Sir/Madam, Even though I have a confirmation number, she did not provide me a car. I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude. I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable. If I do not get a decent apology, I am going to mention about this issue in other platforms as well. No one has a such right that ruin a kid's dream and its company's reputation. Kind regards, Kenan KayaReviewed 2017 Oct 18
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4.8
Cons:We were not given a receipt and told we didn't need one. The dropoff point did not look as professional as many of the other AVIS offices were were accustomed to.Reviewed 2017 Jul 17
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6.8
Drop off on side street in unmarked underground garagePros:Everything fine until drop offCons:I drove all around the Gare du Nord in Paris for about two hours trying to find the drop location. My GPS did not work. Nobody spoke English and could help. Finally I used Google maps from the Avis and found the location, circled twice to explore an unmarked underground unattended garage. Finally saw some tiny signs on the ceiling. The search ate up all my time so I didn't get to top off the tank and got dinged for 1/2 tank of gas. Very exhausting and distraught when it was over. Ruined what until then was a great rental experience. The nature of the garage was not even mentioned on my rental agreement.Reviewed 2017 Apr 09
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4.0
Cons:When we dropped if off in Paris, the drop off station was very sketchy in a below-ground parking lot and the employees didn't seem to know what to do with us. We also had to ask them to give us a receipt and confirm how much of our hold would be charged. It all felt very unprofessional and confusing.Reviewed 2016 Oct 15
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8.0
Cons:The car had a bad cigarette smellReviewed 2016 Oct 14
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