2.0
Pick up was fine but when i needed to drop off an hour late they wanted to charge me an extra day. So, I ended up dropping it off before the drop off time however when I received my bill it said it was late by 2 hours and they charged me. Also, I was charged almost 10x the agreed price to my credit card. Never again.Reviewed 2023 Aug 13
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10.0
Great experience overall. I had a fun little manual hybrid Fiat 500 that was perfect for Italy. Zero deductible damage insurance gave me some peace of mind in a foreign country.Reviewed 2023 Jun 09
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8.0
Price was higher than originally quoted. Be careful the hidden fees.Reviewed 2023 Mar 27
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10.0
The agent that helped me at the Rome airport (Mr. Giancarlo) was very helpful, he explained all the extra options like upgrades and insurance in a professional way with out like usually happens at car rental pushing them on to the customer.Reviewed 2022 Nov 16
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2.0
cattivo servizioReviewed 2022 Jun 01
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2.0
Pros:Staff at pick up was great and friendlyCons:Staff at drop off are terrible in Naples, had paperwork that I got on pickup indicating slight damage on bumper, but when I dropped of the car they said the paperwork meant nothing and the I was responsible for the damage.Reviewed 2019 Nov 17
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3.2
Cons:Bait and switch.Reviewed 2019 Oct 30
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6.0
Cons:Avis emplyee told me it is €20 per day for full coverage insurance. However when I pay it, it was more than double because of 90% of taxes. They should have told me before I pay.Reviewed 2019 Sep 12
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2.0
Pros:Worst experience ever. Rented a nice luxury Mercedes for my honeymoon and when we arrived they had a 3 hr line and then didn’t have a car for me. Ended up sticking me in a terrible tiny little fiat with the most uncomfortable and dangerous ride for my pregnant wife. I have never been so upsetReviewed 2019 Sep 09
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3.6
Cons:The insurance was so high and that was not mentioned when booking the car online. The VAT as well. I would not rent the car if that was mentioned in the site. I found that totally not fear.Reviewed 2019 Aug 03
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4.0
Cons:The service at Rome airport where we picked up the car was really, really bad. We had to wait 3hours to see an agent in order to get our car. Very crowded people yelling at the agents. And we lost nearly half day of our vacation waiting for a rental car. Very bad Avis needs to look into this.Reviewed 2019 Jun 05
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4.0
Pros:Well i was hoping u ask this ! Thr Staff Cons people ! They lie about everything! I ended up paying €222 for a Fiat Panda for 24 hours ? Prepaid Gas is Scam ! U end up paying thr whole amount even if the car is still half full ! Drop off charges ? 60€ 5€ to get someone to fill it up ??Cons:Everything !!!!! Worst experience ever ! Scam scheme !! They literally scam all tourists ! From Prepaid Gaz to Dropoff Thank You Avis You RockReviewed 2019 Apr 30
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