Guest reviews
Overall rating
6.2
Good
Based on 64 reviews
Cleanliness
6.6
Comfort
6.4
Pick-up/Drop-off
6.0
Value for money
5.9
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
7
5
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7
Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
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airport location
great experience
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2.0
Pros: Staff at pick up was great and friendly
Cons: Staff at drop off are terrible in Naples, had paperwork that I got on pickup indicating slight damage on bumper, but when I dropped of the car they said the paperwork meant nothing and the I was responsible for the damage.
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3.2
Cons: Bait and switch.
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6.0
Cons: Avis emplyee told me it is €20 per day for full coverage insurance. However when I pay it, it was more than double because of 90% of taxes. They should have told me before I pay.
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2.0
Pros: Worst experience ever. Rented a nice luxury Mercedes for my honeymoon and when we arrived they had a 3 hr line and then didn’t have a car for me. Ended up sticking me in a terrible tiny little fiat with the most uncomfortable and dangerous ride for my pregnant wife. I have never been so upset
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3.6
Cons: The insurance was so high and that was not mentioned when booking the car online. The VAT as well. I would not rent the car if that was mentioned in the site. I found that totally not fear.
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4.0
Cons: The service at Rome airport where we picked up the car was really, really bad. We had to wait 3hours to see an agent in order to get our car. Very crowded people yelling at the agents. And we lost nearly half day of our vacation waiting for a rental car. Very bad Avis needs to look into this.
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4.0
Pros: Well i was hoping u ask this ! Thr Staff Cons people ! They lie about everything! I ended up paying €222 for a Fiat Panda for 24 hours ? Prepaid Gas is Scam ! U end up paying thr whole amount even if the car is still half full ! Drop off charges ? 60€ 5€ to get someone to fill it up ??
Cons: Everything !!!!! Worst experience ever ! Scam scheme !! They literally scam all tourists ! From Prepaid Gaz to Dropoff Thank You Avis You Rock
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10.0
Pros: The staff was very friendly & drop off couldn’t be easier
Cons: Don’t have anything in my mind actually
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8.8
Cons: Well the maintenance and cleanliness of the car was below average. Tires were low and car was dirty inside and out. Aside from those issues the value for renting a car in Italy was excellent. Would rent again
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10.0
Great rental car deal
Pros: The price was excellent and the car was very nice (small Ford SUV diesel for economy price). It even had a built-in SATNAV. The staff was extremely helpful, friendly and professional.
Cons: Location was difficult to find and not convenient if you're staying in the city. The process in the rental was a little antiquated, requiring a lot of paperwork most companies don't use anymore. Maybe it's an Italian thing.
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2.0
Prices and options totally inconsistant
Pros: Location for pick up and drop off are well plced
Cons: Prices for rentals were all over the place. The price Avis quotes on its selection page is well under the final price. Price was the highest of Hertz, Enterprise and all local options
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2.0
Not as promised
Pros: We booked a Fiat 500 convertible and ended up with a Toyota Yaris because the convertible was “broken.” No upgrade or apology just a curt word that implied we were lucky to get a car at all. To say nothing of the absolute chaos in the rental office with employees barking at each other.
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