Guest reviews
Overall rating
8.0
Excellent
Based on 18 reviews
Cleanliness
8.5
Comfort
8.3
Pick-up/Drop-off
7.2
Value for money
8.2
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
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8.4
Pros: Our car was great and we loved driving around in it.
Cons: It took a while to pick up the car because there was computer system issue and they at first told us we didn’t have insurance and I had to show them the Allianz email that says “if the rental location tells you hat you don’t have insurance call this number”.
review from
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2.0
Cons: It appears they way overcharged me, by $1000. When we returned the car after the time they recalculated the bill at the highest rate rather than the extra day charges they told us about. They haven’t responded to telephone or email inquiries, so all I have is their email to me in Norwegian. Help!
review from
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5.2
Wrong Car
Pros: Clean car
Cons: Car available was not the car we had previously agreed. I was given a much smaller car as they refused to give me an upgraded car without significant more payment. However, they charged me the same for the smaller car without offering a discount.
review from
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10.0
Pros: The lovely woman at the check in counter couldn't have been nicer nor more helpful.
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10.0
Fantastic service
Pros: Organized and helpful
review from
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10.0
Fast, convenient and accurate
Pros: The app helped me find the right car in the last minute for the right price. The staff at the rental office were amazing and very helpful. Made the willow experience pleasant.
Cons: Nothing
review from
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10.0
Best car rental I've had in Europe
Pros: Budget at Avignon TGV, France provided superb customer service and a brand new car for my travel from southern France through Spain and back. Highest recommendation!!
review from
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7.2
Dented rental was fine
Pros: Car was comfortable and the GPS system was invaluable
Cons: Return directions were not good, had a problem with the location and access
review from
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8.0
Pros: The pick-up & drop off went smoothly & quickly.
Cons: The Fiat was smaller than the car I had reserved. It had both a automatic & standard transmission. I never figured it out. Two Frenchman tried to help me & gave up. It was a terrible car with no power.
review from
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6.8
Cons: There were no signs for Budget at Gare Avignon Which made finding them difficult We were told that a portable Wifi unit was needed and after choosing this option in was inoperable in the Area we were staying. Where we stayed was made clear to rental agent . Physical Maps had to be employed for the entire visit. Making navigation of Provence very difficult. No assistance was giving to locate Auto in parking lot During torrential downpour. Making pick up problematic .
review from
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10.0
All was great!
Pros: Easy pickup with very nice staff people. Car was good, clean, and reliable. Drop off was very quick. Couldn't ask for anything else.
review from
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6.4
Cons: Several days before pickup, I tried to delay the pickup time by 2 hours. But Budget/Avis said that I needed to go through Kayak to make that change. And Kayak was uncooperative also by saying that it was Budget's job to make the change. Both parties disowned the obligation of customer service. I was very disappointed in both. What made it more difficult was asking my French-speaking hotelier to try to resolve it in French. I am Not happy!!
review from
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