Guest reviews
Overall rating
8.3
Excellent
Based on 82 reviews
Cleanliness
8.6
Comfort
8.6
Pick-up/Drop-off
8.0
Value for money
8.1
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
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friendly staff
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great experience
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10.0
Pros: Staff was excellent and very friendly. Wish I had paid more attention as to where the car was located. Had to walk around the lot "beeping" the car to find it.
Cons: No instructions on how to use keyless car. Card or manual in glove box would be helpful. 1. Step on brake to start car while pushing start/stop button. 2. How to open the gas tank and where it's located. 3. Toll E Z Pass use. 4. How to open rear door on SUV. Not all of us have these features in our cars. And no visual indicators for this inside car. It was trial and error finding skills. Called my sister who knew how to open gas tank, I would have never found it!. Both SUV's I rented were a little different with these things. But both were very comfortable and made for a great drive.
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8.8
Pros: Easy to pick up and drop off. Nice car.
Cons: We paid for EZ pass for tolls but the car was not equipped for it.
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10.0
Pros: Super easy pickup and drop-off. Very nice new car - perfect for our needs. No harassment for additional unnecessary insurance.
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10.0
Pros: The whole Process was very easy
Cons: Rental needed air in the tires upon pickup, parking lot for pickup drop-off could definitely be more well lit.
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2.0
Cons: I booked the rental online but when I arrived no cars were available.
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6.4
Cons: Drop off was a hassle. Avis/Budget return spaces were full, with a vague sign saying to proceed to another floor, where there was no signage to indicate where to leave the car. The rental office isn't actually at the address listed, and neither is the garage where the car is returned.
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2.0
Pros: nothing
Cons: Was charged twice as much for some reason
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10.0
Pros: The rental process was quick, easy and accommodating. It’s all I could ask for.
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10.0
Easy
Pros: Couldn’t have been easier, in and out in no time. Car was great too.
Cons: Nothing
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10.0
Great experience
Pros: Quick check out
Cons: Little pricey
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4.0
Annoying
Pros: It was easy pick up
Cons: Tried to pay with gift card at end and they couldn't break up payment so had to pay for whole thing out of pocket. Ridiculous they don't have better technology in 2017.
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7.2
Car pickup
Pros: Budget was right in the airport baggage claim area. Drop off is quick, car was nice.
Cons: Nicole, the woman who was checking us into our rental, took my name for the reservation and then stated that I could pay for an upgrade because they only had SUV's available. I was very confused because I had reserved a full-size sedan which she then acknowledged and stated, "Ma'am, we are a very small airport with limited vehicles, you are an hour early for your reservation and therefor we do not have your vehicle ready." Long story short, I waited 45 minutes in the Bangor Airport bar scratching my head and wondering if my sedan was going to magically appear. At 12:45pm, I waited in line for another 20 minutes and was checked in by Nicole, given the keys to my car (in which she never stated what it would be) and walked out to my vehicle... AN SUV. I am in no way upset that my vehicle was an SUV, but how I was talked to like I was out of line for being early and then forced to wait for something I knew they didn't have. If the problem was that my car was not cleaned and ready yet, no problem, but to "educate" me on the size of the airport and how things work there was un-necessary.
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