Guest reviews
Overall rating
9.1
Excellent
Based on 36 reviews
Cleanliness
9.3
Comfort
9.2
Pick-up/Drop-off
9.2
Value for money
9.0
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
7
4
0
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6.8
Cons: Price could have been lower. Staff could have had the vehicle in a location where I didn’t have to walk 5 minutes looking for the area the car was parked in.
review from
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6.8
Pros: Bottom line is the third party insurance I bought through KAYAK was not in the agreement at the airport, nor could I locate it on KAYAK emails or find a contact to answer the simple question if I had coverage on the reservation. I ended up purchasing both policies because I couldn’t find the 3rd party verification. I doubt I will ever buy insurance from KAYAK 3rd party again because of the inability to access help on a simple question when I needed it. Heaven forbid if I ever needed to collect on it.
Cons: All chargers should be printed on all documents and you should not have to go on a 20 minute scavenger hunt to find help.
review from
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10.0
Pros: Everything went as expected.
Cons: Nothing I can think about now.
review from
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7.2
Pros: The staff in Bentonville was incredibly efficient and helpful. The dropoff in Little Rock was friendly and quick as well. The Toyota Corolla had nice features and excellent on gas mileage.
Cons: The interior was dirty. There was a liquid spill around the emergency brake with several large particles of food. I thought about cleaning it for the next person, but honestly it was nasty and not the job of the renter. The cost for a one-way 200 mile trip was too high, but I had no other options.
review from
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10.0
Pros: Staff was kind and helpful! Car was clean!
review from
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8.8
Worth it
Pros: Easy, quick, great price
Cons: Required credit check to use a debit card
review from
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10.0
Rental of Mustang Convertible
Pros: Rental process was essentially effortless, staff were well mannered and very helpful. Car was fun to drive and made for a great weekend.
Cons: Nothing except the rear passenger tire had a slow puncture so the low tire alert went off as soon as I started up the car. I had to get on road so put air on it as soon as I was able. It had to be inflated quite a few times throughout the rental. I called the roadside asssit, they came out to put the spare tire on, but that would not work as I had to travel over 500 miles. It would have been nice to have got it fixed properly but we made do.
review from
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10.0
Bentonville to Austin Car Rental
Pros: Easy to make reservation one day before needing and for a one-way trip. They also had the most reasonable prices for this trip. We wanted a standard size car and they had a minivan which worked well.
Cons: Having to drop the vehicle off at Austin Bergstrom Int'l Airport which is an hour each way from our house. No fun at end of 500+ mile trip.
review from
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10.0
Pros: Excellent fast service at the counter when I rented the vehicle at the Bentonville, AR airport.
review from
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8.0
Cons: No windshield washer fluid
review from
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8.8
Pros: people and the price
Cons: car could have been cleaned better
review from
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