Cons: They have zero customer service skills. My reservation was for 9am. I got there at 8:45 and was told they had to "go get my car and it would be at a least 40 minute wait. It never mentioned I would need a major credit card if I didn't 0ass their credit check (that I didn't authorize). I drove out of my way to this place and it was all for nothing.
Pros: It was easy once it wasn't confusing.
Cons: It was confusing. Need better instructions as to what to do with the cars after entering the garage. Block ff the first couple of stalls with arrows pointing to where you want the cars during business hours.
Pros: Friendly staff, nice clean car
Cons: The dropoff point at XNA is not very well marked. Luckily it was really early in the morning and I was able to back up to the rental lane.
Pros: Good clean car
Cons: We waited close to one hour for the carv
Overpriced!!! Do not rent
Pros: Car was clean
Cons: Was supposed to 450 USD plus insurance of 100 USD. Charged me multiple fees and even 2 extra hours for a total over 1200 USD for 11 days for a Camry!! That’s just ridiculous!!
Will never use again
Pros: We called to let them know our flight was delayed. To come to find out the car was reserved not at the airport like I requested, (I selected Fayettville Airport), but it was reserved one town over in the middle of nowhere, we had to take a $45 Cab, got there as they were closing, the lady said we had to have the ful coverage insurance that was an add-on of $32 a day, we were there for my Mother-in-law's funeral a d the car rental was one of the horrific experiences in traveling we have ever had. Just mad a hard time harder.
Cons: We called to let them know our flight was delayed. To come to find out the car was reserved not at the airport like I requested, but one town over in the middle of nowhere, we had to take a $45 Cab, got there as they were closing, the lady said we had to have the ful coverage insurance that was an add-on of $32 a day, we were there for my Mother-in-law's funeral a d the car rental was one of the horrific experiences in traveling we have ever had. Just mad a hard time harder....and the car died on us 3 times was not running well at all!
Pros: Ease of pick up and drop off.
Cons: I had a problem with a 70 $ difference in the price online versus in-store. However, the nice gentleman behind the counter adjusted the price!
Cheap and dirty van
Pros: Tons of storage.
Cons: The van was dirty. When I called to let them know they offered to clean it but I was already home and didn't want to go back. I ended up cleaning it at home. It had chunks of mud inside the van. It looked like someone had taken the mini van off roaring. If I could give a zero for cleanliness, I would. The windshield was dirty and had chips in it. When I called they said it was from a hail storm. I get it, they can't control the storm. But they can fix the issue prior to renting out the car. Wipers were in terrible shape and there was no windshield washer fluid. Car handled poorly at highway speeds. Needs at minimum balance if not alignment. Tires are wearing abnormally and the van pulls to one side. The antenna on the radio didn't work. And despit stating it had satellite radio, it didn't. When I told the agent at return, he didn't really seem to care or want to remedy it. They did give me $50 credit for cleaning the van. I will not rent from Hertz again.
Pros: fast and quick
Cons: long walk to the airport in the cold.
Pros: Great friendly and efficient service!!!
Hertz has 2 rental locations in Bentonville. Take a look at our Hertz rental location map to find the best rental cars near you.