8.0
The people were friendly but nsisted that I provide proof of insurance that covered Israel. Since I didn’t know about that I was required to pay for insurance from them.Reviewed 2023 Jul 21
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2.0
We CANCELED THE RESERVWTION AND YOU CHARGED USReviewed 2023 Jun 08
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4.0
They charged me $7. extra for a mandatory insuranceReviewed 2023 Jan 15
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8.0
A bit of a walk to pick up and drop off the car. The people were helpful and friendlyReviewed 2022 Aug 05
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6.0
Cons:Taking the deposit in full and having to wait days for it to be returned is a massive pain and the rental agent has the power to decide how much to return with you unable to discuss it with them. No feedback on the return of depositReviewed 2019 Dec 25
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8.0
Cons:Vehicle maintenance. Car cleaning. Speed of service. Instead of giving printed forms, it is better to send them to email, etc., in addition to the scratches that the vehicle and other defects send and save digitally.Reviewed 2019 Aug 30
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7.6
Pros:The price was good. Although it had to be added on third party insurance and VAT.Cons:Vehicle maintenance. Car cleaning. Speed of service. Instead of giving printed forms, it is better to send them to email, etc., in addition to the scratches that the vehicle and other defects send and save digitally.Reviewed 2019 Aug 30
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7.2
Cons:Pick up Gazoil was not full, I waited to refuelReviewed 2019 Jul 25
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2.4
Cons:I ordered a Mitsubishi Grandis. They gave me a smaller car, no air conditioning in the back seats, in the summer, without telling me this ahead of time. When I realized it, I informed them, but they said it was after the 3 hour window from the time I took the car, so was charged for 1 day.Reviewed 2019 Jul 19
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3.6
Pros:Unhelpful staff, disorganized and rude.Cons:Car wasnt ready, rental process was too long and tedious, couldnt rent for 24 hrs as normal, because office was closed next day for elections. Understand that is a holiday, but they need to make accommodations and plan ahead for this instead of telling customers they need to return the car in 5 hrs.Reviewed 2019 Apr 09
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3.2
The refused to honor the reservattion properlyPros:NothingCons:An going to file a complaint with BBB separately as I had a certain number of bags that I needed to fit. They insisted on giving me a smaller car (which I ended up picking with seat down to fit the luggage) while saying it's the same car class and it's the agency problem that they didn't give them correct information.Reviewed 2019 Jan 06
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2.0
Jerusalem budget worst customer service everPros:Unable to execute my valid reservationCons:Bait and switch. Refused to fulfill reservation even when 800corporate Budget agent on phone told them it was valid. Avoid this place like the plague.Reviewed 2017 Mar 23
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