Book Budget car rentals in Playa del Carmen

Reviews for Budget in Playa del Carmen

Recent reviews

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5

2.0

I couldn't have a vehicle, your booking was not taking by Budget ... I arrive by Budget and They tell me that there was no vehicle for me. I showed the confirmation mail, but they tell me that there was no vehicle for me ... I lost a lot of time to find a new vehicle in another rent-a-carReviewed 2023 Aug 10

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2.0

- budget said they didn’t have my reservation on file because I made it 24 hours ago - they said they’ll do a direct deal with me - they charged me $76 / day instead of $37 as agreed per my Kayak booking - they charged me extra for insurance (the Kayak price didn’t mention this ?)Reviewed 2023 Mar 01

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4.0

Takes hours to fix a carReviewed 2023 Feb 14

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2.0

The location of the office is wrong on all GPS apps, so it took us almost an hour to find. The number we called from the email confirm couldn’t find our reservation so couldn’t verify that they were the right location. When we got there, we had to wait 25 minutes for the person in front of us to get their car. Then when we got to the front of the line they said they didn’t have our reservation. We made it that morning and they said it takes hours to get to their system. So they spent 30 minutes calling budgets help number. Then when they confirmed it- they said I had to pay a minimum of $60/day for insurance or put down a $2,500USD deposit plus $8/day to track the vehicle. I reserved the vehicle until 7pm, and when I said I would be back around 5 or 6 they said they close at 4, and we had to keep the car for the night. If we wanted to park it in their garage for the night it would be $15/hour. It took about an hour and fifteen minutes from the time we walked in the door at budget to the time we got the car. When we returned the car that took another 25 minutes and they couldn’t figure out how to give me back the money they placed on hold my card at time of reservation. I am still waiting for that $250 to be returned to my card.Reviewed 2023 Jan 24

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2.0

The location listed on the website was not accurate. When we entered the address on google maps it took us to a nonexistent store front. When I tried calling the store, I was on hold for 15 minutes without an answer. Ultimately, we decided to forgo this reservation and pick a different car rental companyReviewed 2022 May 15

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2.0

Pros:The staff were friendly.Cons:The car wasn't there. There was no rental, the reservation wasn't honored. And even if they had had a car they would have demanded an extra $22/day in mandatory insurance that was never indicated in the rental agreement and would have priced them out no matter what.Reviewed 2021 Apr 04

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2.0

Pros:Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.Cons:Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.Reviewed 2019 Nov 15

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4.0

Cons:They didn’t have the booked car available so we had to pay extra for another car which wasn’t in the best shape. Staff At the return wasn’t very friendly nor helpful.Reviewed 2018 Dec 19

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2.0

Absolute rip offPros:Air conditioned officeCons:They tried to quadruple the price with hidden costs when we went to pick up our car! We cancelled as we couldn’t afford it and ended up with no car.Reviewed 2018 Apr 04

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2.0

Deposit refundCons:After more than one month of returning the car, I still have not received my $1500 deposit back, despite no damages. This is illegal.Reviewed 2018 Apr 02

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5.6

Cons:Old carReviewed 2018 Mar 31

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6.4

Extra charges!Pros:Car was reliable.Cons:This rental was advertised with an absurdly low base rate ($7/day) but ended up costing more than $300 for a 3-day rental. The surcharges lacked transparency— we wouldn’t have estimated the final bill until it was handed to us.Reviewed 2018 Mar 28

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More

• 3.2 /10Europcar Car Rentals at Playa del Carmen
• 2.0 /10Ace Car Rentals at Playa del Carmen
• 3.6 /10Hertz Car Rentals at Playa del Carmen
• 2.0 /10Dollar Car Rentals at Playa del Carmen

• What is the most popular rental car from Budget in Playa del Carmen?

  Intermediate (Jeep Renegade or similar) is the most frequently booked rental car type from Budget in Playa del Carmen.

• How many car rental locations does Budget have in Playa del Carmen?

  Budget has 5 rental locations in Playa del Carmen. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Cancun airport (CUN)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes