Book Budget car rentals in Playa del Carmen

Pros: The staff were friendly.

Cons: The car wasn't there. There was no rental, the reservation wasn't honored. And even if they had had a car they would have demanded an extra $22/day in mandatory insurance that was never indicated in the rental agreement and would have priced them out no matter what.

Pros: Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.

Cons: Nothing, we arrived and the unhelpful man working at the counter told us that there were no cars available and didn’t know when there would be again. I asked him how I was able to make a reservation if there were no cars available for rent and he simply shrugged his shoulders and told us to go across the street to Hertz. He was clearly not interested in assisting us and didn’t seem to care at all that we booked online in advance. Kayak should not route their customers to this company for booking.

Cons: They didn’t have the booked car available so we had to pay extra for another car which wasn’t in the best shape. Staff At the return wasn’t very friendly nor helpful.

Absolute rip off

Pros: Air conditioned office

Cons: They tried to quadruple the price with hidden costs when we went to pick up our car! We cancelled as we couldn’t afford it and ended up with no car.

Deposit refund

Cons: After more than one month of returning the car, I still have not received my $1500 deposit back, despite no damages. This is illegal.

Cons: Old car

Extra charges!

Pros: Car was reliable.

Cons: This rental was advertised with an absurdly low base rate ($7/day) but ended up costing more than $300 for a 3-day rental. The surcharges lacked transparency— we wouldn’t have estimated the final bill until it was handed to us.

They didnt have a car

Cons: They had no cars at all..

Pros: they did not have a record of the reservation or the car I booked were rude and unprofessional

Cons: they did not have a record of the reservation or the car I booked were rude and unprofessional

Reserved Car Not There

Pros: Nothing. Literally nothing

Cons: When you book a rental and it's confirmed days in advanced it should be there. I'm guessing because I booked online and not a walk up they prioritized me the lowest as it was a deal