Cons: Charging to my credit card did not work. I called my bank and they said there was enough funds. So we could not rent the car and spent hours waiting for nothing.
Cons: They didn’t have a car for us and left us with no car because it wasnt prepaid!!! Very stressful experience when stating holiday. Last time I book a car on kayak
Cons: Dollar didn't have carsnto rent out.
Cons: The car that I rented was not available, and they wanted to give me a smaller car. They said that the price was wrong and instead of the one stated they wanted to charge about 450 dollars instead of 99.
Pros: I didn't like anything. I booked a car for 100 usd for 5 days. When I arrived I was told that it is 200 usd, as the initial amount did not include taxes and service fees (100%!!!). Also the insurance was + 300 usd. So, instead of 100 it turned out to be 500. It is insane.
Cons: First the address listed on the Internet was incorrect as they closed that location and have not updated their information.
Second they are affiliated with thrifty and firefly so it is all the same company at the location.
Third the Internet reservation charge was to be $22 per day. When I got there they were trying to charge $32 per day saying It was the exchange rate which is bullshit because the exchange rate is automatic on your credit card which is about $19 pesos per one US dollar.
Four they wanted to charge liability insurance which I did not need as Visa and American Express credit cards cover all collision of rental vehicles. Also if you have a basic car insurance policy in United States it will cover liability. If you take the collision insurance which is about $15-$20 per day then your credit card automatically cancels their insurance. So altogether the rental would’ve been $52 per day.
The Representative is very obnoxious and professional. I felt like they were trying to rough arm me to purchase the extra insurance. He said the only way they would not as if they charge my credit card $200,000 pesos about $10,000 USD as a credit card hold until the car returned safely. Dollar thrifty and firefly is a complete scam of business. I’ve dealt with other companies here that are professional and much better and do not haggle.
Pros: I didn’t like anything and was very disappointed
Cons: It was a real joke. The rental company asked me for 10k USD deposit to rent the car. I travel a lot and I use to rent cars all over the world and I was in shock when they asked me for this deposit. I was not renting a Ferrari or Porsche it was an economic car. I do not recommend to rent from there. The rental is managed by Firefly which has essentially bad reviews on the net.
Cons: The car was not filled up with proper amount of fuel. They tried to make up scratches also on the car. Overall staff that didnt listen and poor service and I would never rent here again
Pros: Nice people and car was clean.
Cons: The rental price we thought was going to be $200 actually wound up at $317 because we were forced to take their insurance or give them a $2000 deposit. Ruined the entire experience.
no car given. TWICE
Pros: I dont know how the car rental thing works here but if they offer a online service which allows to book a car like any other ordinary service then it should follow through. You turn up for the car and No car.. Come back at 12pm. No car. Come back at 8pm. No car. Come back next day 8am. No car. Guaranteed 100% car will be there. Bullshit. No guarantee of anything. Wasted two days of this car rental useleas system. And they are prt of thrifty. So thrifty can go screw them selves.. Poor customer service poor everything. Promise the world and dont deliver. Do your selves a favour. Book someplace else or buy a car...
Cons: This rental location no longer exists. Recommend Budget Rentacar, located a few blocks south of the Cozumel ferry terminal.
Playa Del Carmen
Pros: Everyone was nice
Cons: Could not find the place, you gave me a bad address nowhere need the actual location. I reserved a full size car and they did not have one when I showed up. The gave me a smaller car; however, charged me for the full size. Please let me know your plan to rectify that. Adam
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Dollar in Playa del Carmen.
Dollar has 1 rental location in Playa del Carmen. Take a look at our Dollar rental location map to find the best rental cars near you.