Book Hertz car rentals in Playa del Carmen

Pros: cleaning of car (properly sanitzed)

Cons: inefficient check-in experience, bad car quality

Pros: Nothing. I rejected the rental.

Cons: Price transparency, correct location to start with

Pros: Car was clean

Cons: customer service & friendliness

Pros: They NEVER HAVE THE CAR you order AND they try to upsell you $1000 pesos per day... THEY SUCK, NEVER RENT THERE... NEVER... You show up there and you're in a JAM if you're tight with time... They GOT YOU BY THE BALLS and upcharge...

Cons: They charged triple of what reservation confirmed. Dont trust1

Pros: Nothing. The car wasn't available. I traveled to pick up the car, and they refused to honor the reservation because they didn't have any cars.

Cons: Having an accurate inventory. There were no cars.

Pros: Nothing, they said that they don’t have a car for me. They want to give me a more expensive car instead.

Scam

Cons: I thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date. Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me. They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed. I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available. I have always dreaded renting cars in Mexico but this experience was an all time low. Does Hertz car at all about there name?

Despite reservation, NO CAR WAS AVAILABLE!

Pros: Nothing

Cons: Pretty clear... I had a reservation. I showed up. They didnt have a car.