Pros: cleaning of car (properly sanitzed)
Cons: inefficient check-in experience, bad car quality
Pros: Nothing. I rejected the rental.
Cons: Price transparency, correct location to start with
Pros: Car was clean
Cons: customer service & friendliness
Pros: They NEVER HAVE THE CAR you order AND they try to upsell you $1000 pesos per day... THEY SUCK, NEVER RENT THERE... NEVER...
You show up there and you're in a JAM if you're tight with time... They GOT YOU BY THE BALLS and upcharge...
Cons: They charged triple of what reservation confirmed. Dont trust1
Pros: Nothing. The car wasn't available. I traveled to pick up the car, and they refused to honor the reservation because they didn't have any cars.
Cons: Having an accurate inventory. There were no cars.
Pros: Nothing, they said that they don’t have a car for me. They want to give me a more expensive car instead.
Cons: The Pickup was alwals lates minimum 30 minutes more
Pros: drop off on another location
Cons: dirty not well balanced and not aligned
Pros: Hertz was great. It was our fist time renting a car in Mexico and we were nervous, but everything was great. In particular the manager Lee at the Hertz offices at the Cancun airport was awesome and went above the job to help us out. We will be using Hertz again!
Cons: I thought I had a rental reservation until I walked into the Hertz office in Playa Del Carmen. I was informed they had no cars, reason given was customers were keeping cars longer than their original return date. Literally next door is a rental company called Firefly. They had cars at double the Hertz price. I did rent from them. They got the car from Hertz. My contract is a Hertz contract in a Firefly envelope. The lady at Hertz who said no cars available gave Firefly the car. The key was on a Hertz key chain. Hertz personal checked out the car for me. They have no shame. I wanted to keep the car an extra day. So I called Firefly and got there main office. They told me no one was answering the phone in Playa. I drove over to it and found the office closed. I walked into Hertz and he said he could check the car back in. I asked for an extra day. He said it would be very expensive to do so. I returned the car to Hertz staff who closed out my contract. While I was there more than a few persons walked in with reservations and were told no cars were available. I have always dreaded renting cars in Mexico but this experience was an all time low. Does Hertz car at all about there name?
Despite reservation, NO CAR WAS AVAILABLE!
Cons: Pretty clear... I had a reservation. I showed up. They didnt have a car.
Economy (Kia Rio Hatchback or similar) is the most frequently booked rental car type from Hertz in Playa del Carmen.
Hertz has 6 rental locations in Playa del Carmen. Take a look at our Hertz rental location map to find the best rental cars near you.