Book Ace car rentals in Playa del Carmen

Reviews for Ace in Playa del Carmen

Recent reviews

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2.0

Pros:No one was rude.Cons:The pick-up location could have existed.Reviewed 2019 Nov 30

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2.0

Pros:Nothing at allCons:Actually having the car. Instead of arriving and asking for an extra $200Reviewed 2019 Nov 21

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2.0

Cons:Minivan I had paid for was not available when I arrived. Rate more than doubled after insurance. Finally, the car I got was old and beat up... should have gone with Avis/Hertz; same price at the end of the day...STAY AWAYReviewed 2019 Jul 18

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2.0

Horrendous customer service, playing tricksPros:NothingCons:Showed up at 9 and was told there were no carsc and the local branch couldn't cancel the reservation. That we had to call ace directly, which did not route me to anyone helpful. So I couldn't cancel it. Went back 1 hours later, was told I had to wait 3 hours more for a car. By the time I got that car, it was Manual and we didn't know how to drive it. the only automatic they had was $93/ day. They ended up giving me a refund, which they say they couldn't do in the beginning. Also their lot was full of cars!Reviewed 2017 Jul 21

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2.0

False Andre misleading informationCons:The price advertised for my rental car was fake. When I arrived at the rental agency, I was told I needed to pay $113 more and put $2,700 as a deposit on my credit card. They also refused to refund me the money I paid on kayak. This is a complete rip off! Kayak needs to do a better job verifying prices beforehand putting it on its website.Reviewed 2017 May 27

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2.0

probably won't book a car on kayak againCons:The place did not exist! We wandered around for hours and asked many locals and they said the place does not exist. My husband called Ace for us and they told us where it was supposed to be. We already were on that street and walked back and forth and it wasn't there. When they connected my husband to the "local branch" it took forever for someone to answer and when someone did it wasn't Ace. What a waste of hours of my trip! Finally I had to rent last minute from another company for a really high rate. Absolute nightmare of a car rental experience.Reviewed 2015 Nov 02

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• What is the most popular rental car from Ace in Playa del Carmen?

  Compact (Chevrolet Aveo Sedan or similar) is the most frequently booked rental car type from Ace in Playa del Carmen.

• How many car rental locations does Ace have in Playa del Carmen?

  Ace has 2 rental locations in Playa del Carmen. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Cancun airport (CUN)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Cancun airport (CUN)?

  Yes