Pros: Staff was friendly and helpful
Cons: Price could have been more affordable
Pros: Either Allianz lied when I rented car on internet about insurance ... or the Budget Employee lied when I picked the car up. Allianz said I was covered in full for $100 for the period, but employee forced me to cancel Allianz policy buy his insurance that was 400% higher.
Cons: Please figure out how to make things consistent and honest for your clients. I feel used and I no longer Trust Budget. False advertising is what brought me to this rental from Budget. I doubt that I will ever rent from Budget again in my life.
Cons: The rental car center tried to scam me out of additional money from my credit card claiming I made additional wear and tear to the Hood of the car with additional scratches I deliver the car in the same condition that I received it yet Dominican republic is trying to rip me off and charge my American Express card more money for false claims
Smaller than expected
Cons: This is the second time we have reserved a car online with Budget and had to upgrade once we arrived. We went from $135 to $500. The SUV we reserved was comparable to a Nissan Rogue. My mother in law owns a Rogue, and the rental waiting for us was not a similar size. We upgraded to a third seat, and paid more for 'comfort'. The third seat didn't have any leg room. I had to literally sit sideways. I doubt a car seat would've fit. It was Nissan SUV that we have never heard of. Then we found out that our insurance purchased online wouldn't help us if something happened right away. We would have to pay Budget upfront, and get reimbursed from the insurance company on our own. They allowed us to cancel our policy 1 hr before picking up the car. We didn't realize this policy wouldn't cover us immediately until we picked up the car. We paid $11 per day online. We ended up having to pay Budget $13 per day, and $4 for tire/glass per day. This has been super frustrating both trips in a foreign country!
Cons: They would not honor the rental. Wanted to charge much more. Did not rent car
Budget has 2 rental locations in Puerto Plata. Take a look at our Budget rental location map to find the best rental cars near you.