Guest reviews
Overall rating
8.6
Excellent
Based on 36 reviews
Cleanliness
8.6
Comfort
8.8
Pick-up/Drop-off
8.4
Value for money
8.7
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
10
3
3
1
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: Yes !
Cons: One fact and the only disappointment was no indication at any point on the reservation that the rental was “off airport” adding a cab ride and time that was NOT accounted for. Not being from the region the address was NOT obvious to me.
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10.0
Pros: Convenient location, friendly staff, easy pick up.
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9.2
Pros: The car was clean, in very good condition and got decent gas mileage.
Cons: It was an over two hour wait in line to get the car because it was a holiday in Canada. They only had one clerk working, who did a great job under the circumstances.
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4.0
Cons: Car should not be in fleet. All seats were full of coffee/ drink stains. Very piggish. Car was very misused and with high mileage.
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10.0
Couldn't be easier!
Pros: Outside of getting a bit lost looking for the car in the parking garage, everything else went so quickly, easily and smoothly, unlike car rental in the US. And the car drove perfectly.
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8.0
Cons: The 1400km limit.
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8.0
Pros: Easy to collect car
Cons: No clear instruction that I had to drop the car in a parking garage and then drop the key and parking ticket in the Budget/Avis office INSIDE Hilton Hotel.
review from
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7.6
Pros: Car drove well, clean inside, easy check in service.
Cons: A bit hard to find the office inside a hotel. Car parked in parking garage and was covered in mud when we found it. They did have a hose to spray it off upon exit from the garage.
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5.6
Impossible to locate drop off
Pros: easy going staff
Cons: The address for the drop off was incorrect and there were no directions. In an unfamiliar city this was very difficult.
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2.0
Terrible communication
Cons: My whole trip was delayed due to the fact I wasn't able to rent a car in time. The day before I booked the car I was on the phone with a customer rep. I was assured that I could rent the car with a visa/debit card with $100 deposit. The next day, I was told in-store that we'd need a credit card and the deposit is $350. I had to find a new last minute travel option, and that delayed my trip.
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10.0
Great service
Pros: Great service and hassel free.
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10.0
Very easy......very friendly.
Pros: We were very pleasantly surprised by the rate advertised for the rental. We actually thought it was a mistake it was so cheap! All good though we we arrived. LoLo was very friendly and the paperwork was smooth. We did have to wait about ten mins for the car to be delivered but we were in no hurry so all was good. The car was in good condition and we had no problems. An added bonus was that we were picked up at our address and driven to the rental site.....very very handy in our case and much appreciated! Also took out the insurance on the site as we were booking and it turned out a very good idea. The rate for the gas was also too cheap not to take. Very happy with the whole process.
Cons: Nothing. It was probably the easiest and best rental we have ever done. Highly recommend.
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