Guest reviews
Overall rating
8.3
Excellent
Based on 85 reviews
Cleanliness
8.8
Comfort
8.6
Pick-up/Drop-off
8.1
Value for money
7.9
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
16
10
5
1
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
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10.0
Pros: Because of Covid-19 restrictions, they picked me up at home
review from
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5.6
Pros: At pick up, the receptionist requested more money than specified on my reservation.
Cons: I should have paid the amount on my reservation.
review from
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9.2
Pros: Pleasant employees and gave us a great car. So quick and easy at Quebec City Airport.
Cons: Although I booked on a Canadian website, and went to a Canadian place the booking ended up being in American dollars which made it not really a deal.
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2.0
Cons: Charged 50 percent more at the airport
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8.0
Pros: The car was perfect. We did not expect so much comfort and a quality car like that.
Cons: The staff was bad. I mean, she was really bad. She did not want to help up at all and the answers came with a bad mood and even putting some kind of terror since we chose not to take insurance. Also, I'm worried about the $210 that was temporaly charged in my credit card and it was not cancelled yet
review from
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9.6
Pros: Everything was great, friendly staff, great car. and zero issues.
Cons: Drop off procedure was not clear. To be fair its airport set up and not Hert's policy. After hours drop off was not clear, but we figure it out.
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10.0
Cons: We could have been told extra features we didn't see we had such as the GPS which we didn't recognize for three days.
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7.6
Pros: Staff and car were great. Easy pick up and drop off.
Cons: I don’t like paying a small amount online and then getting hit for $150 at the check out counter. Hidden fees never appreciated.
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10.0
Pros: Very friendly and helpful staff
review from
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9.6
Pros: Good price. Contract ready upon arrival.
Cons: Check in could be faster.
review from
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9.2
Pros: Dropping of the car can sometimes be complicated, as the garage is always fool. However the staff always try to be as helpful as possible, so never had too many problems
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8.8
Pros: Staff were great and fairly efficient at processing everything and getting me on my way without much delay. Car was as expected, no issues.
Cons: Not much to suggest for improvement. The entry and exit to the garage where the cars are kept is a bit tight, but I'm not sure how easy that would be to improve, it's just a feature of the downtown space.
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