6.0
Car condition terrible scratched and in bad shape. Returning the car was terrible as no one at the gate to open and when you call (3 times) they get shirty and keep saying a few more seconds finally arrived 15-20 mins later.’ Unfortunately it’s not allot better with other Israeli car rental companies. Maybe they need to train the staff what customer service should be likeReviewed 2023 Jul 07
review from![kayak]()
8.0
Good experienceReviewed 2023 Jun 17
review from![kayak]()
2.0
Kayak improperly filtered unlimited mileage and sent me to a third party (QEEQ) that had only up to 250km. Ended up losing money and could not cancel the rental. Not using again. Bad experience.Reviewed 2023 Jun 17
review from![kayak]()
2.0
This experience renting with this agency is horrible. There are hidden fees and poor customer service. I’d highly recommend avoiding this agency.Reviewed 2023 May 31
review from![kayak]()
6.0
Pros: Excellent pick up location in Tel Aviv city center as it was right next to the hotel we were staying at. With $39.50 usd more, we were allowed to return the vehicle at TLV. Rental price is reasonable. Cons: They required an official letter from CC company if you want to decline the insurance. Huge inconvenience to travellers as we weren’t advised of this at the time of booking. Unable to collect Aeroplan miles at this location. Provided my British Airways # instead. Points haven’t shown on account yet but it has only been a few days. Rental cars are not allowed to cross the border to Jordan. Vehicle was rundown. It was not cleaned interior or exterior. Chips here and there.Reviewed 2023 Jan 20
review from![kayak]()
2.0
Way too much money for renting a car one day. Having a 250 km limit sucks you can’t travel where you want without going over it is very stupid.Reviewed 2022 Jul 13
review from![kayak]()
1.9
The Reservation that we received from Kayak / Priceline for Dollar Rent A Car had the wrong car rental location information at Tel Aviv's Ben Gurion Airport. It took more than 30 minutes to get to the correct location. They moved from one terminal to another and are now sharing with Hertz. Once we found the correct location, it took more than 45 minutes to get the car. The price we signed up for didn't include the required insurance. I was shocked to find out that the cost for the 1 week rental went from $505.28 to $925.47. That's almost double the price. We had no choice as there were no other cars available. This was classic Bait & Switch......Really horribleReviewed 2021 Aug 16
review from![kayak]()
2.0
Cons:They don't tell you that the car cannot be driven in the Palestinian territories!! That means that Bethlehem in upper Gallilee is off-limits. Dishonesty from the topReviewed 2020 Jan 31
review from![kayak]()
4.8
Pros:The car was in good conditions.Cons:Pick-up and drop-off was a horrible experience. The place is a mess, the service is horrible.Reviewed 2019 Oct 03
review from![kayak]()
8.0
Pros:staff friendly, good value, great location in Tel AvivReviewed 2019 Sep 29
review from![kayak]()
2.0
Cons:When we arrived at car rental I had to wait for a car that was much larger in size than I wanted. They weren't clear about any extra per mile fee or refill costs so I couldn't find put what to expect. They also told.me the wrong return time in Jerusalem so I ended up returning the car 20 minutes early without refilling the tank. There were also no signs in Jerusalem at the street level directing me where to find the lot for returning the car. I was luck that I didn't get a ticket for parking on the side of the street to run inside to find out where the lot entry was located.Reviewed 2019 Sep 28
review from![momondo-kyk-wl]()
6.4
Cons:The queue was very long plus the website never notified me about the mandatory fee for insurance. If it is mandatory why dont they add it to the price?Reviewed 2019 Sep 15
review from![kayak]()