2.0 Mediocre2022 Jan 01
Got to rental counter at 5:30 after my flight landed and they were closed. Had to rent a car from another company. They suck!
6.0 Good2021 Dec 06
The car could have been in better shape. The backup camera was held in by tape and the windows hadn't been cleaned well (they were very hard to see out of). Otherwise, the car performed well and the experience was good.
10.0 Excellent2021 Nov 02
I was a little confused about how the mileage worked but it was also my first time renting a car so probably just me LOL
5.9 Okay2021 Sep 28
Won’t ever ask for the managers special again . Didn’t in my wildest dreams think I’d get a Chevy Silverado . Pay the extra and get a car .
3.9 Mediocre2021 Sep 12
Front camera sensor was dirty, so no radar ready cruise control, or lane something alert (car jumping into lane in front of me) and some other safety function. Didn't start notifications until I hit the freeway, was on deadline, couldn't return car, had to stop and look up the warning light that kept popping up and beeping, discovered it was a nonessential problem, had to endure whole trip (16 hours) with light constantly going off and beeping. An older car 60,000 miles. That said, brakes and acceleration were excellent, and seat was comfortable. But I figure no way the previous driver didn't notice the warning light constantly going off, and tell the maintenance staff. Perhaps that's not a good assumption, but I feel the car should have been better maintained.
10.0 Excellent2021 Aug 10
Service at pickup was excellent. Representatives had good energy and were very polite and helpful. Which made my experience much better. I was having a "not so good" day and they made it so much better! Thank you.
3.9 Mediocre2021 Aug 05
Hertz location closed early on our pick up day without notifying us. We were stuck without a vehicle overnight and missed part of our planned trip. Definitely would not recommend.
1.9 Horrible2021 Jul 14
Our flight was delayed, and when we got to the airport Hertz was closed. Other rental companies were opened, so we got another car. What car rental company closes at 8:00 p.m. at an International Airport?
2.0 Mediocre2021 Apr 14
We were never able to get our vehicle. The rental counter closed at 8pm and our flight got in at 8:42pm. There was no night pick up, no notification that there would not be anyone at the counter. They didn’t leave the information with any of the other agencies who were all open. We ended up having to get a rental car from another agency. We were fortunate that someone from Dollar was able to help us but we had to pay for 2 cars and then I had to spend the next morning of my vacation contacting Hertz to try to get a refund. Absolute nightmare! If you have a rental coming in that day, you should probably have your rental counter staffed! So disappointed!
10.0 Excellent2021 Jan 25
Pick up and drop off was very easy at this location.Would have liked to opportunity to pick up earlier than 8am.