5.9 Okay2021 Sep 25
Pickup was a breeze. Representative at pickup location was extremely helpful and polite. Had no problems. Drop off was a much different situation. The representative that helped us was quite rude and had an attitude with everyone that approached her first assistance. We had the same representative when we returned from our cruise to rent another one way vehicle. She had an even nastier attitude and almost refused to rent me the vehicle without a credit card. I presented her with the debit card that I originally used for the first rental with no problems. She claimed that my credit based off that debit card was not good enough however there were plenty of funds in there to cover the rental. She never even requested my social security number so I'm not sure how she pulled a credit report. She definitely did not have authorization for that.
1.9 Horrible2021 Sep 05
Not the type of vehicle that I reserved, smelled like weed. On-site customer service was rude and not helpful. First time we used Budget and the last.
10.0 Excellent2021 Jul 18
I broke down on vacation and they were very helpful and quick about getting me the proper vehicle for my needs and getting me back on the road quickly
8.8 Excellent2020 Sep 27
Pick up and drop off very efficient. Staff was excellent.Car had smell of smoke
2.0 Mediocre2020 Sep 16
I wish i had something positive to say but i do not.Well to be perfectly honest it was the worst experiance i have ever had with any rental car company. After booking i called budget rental in gainsville three different times over 3 days only to be transferred to not 1 but 3 different individuals who could barely speak english and were definately not in Gainsville and of next to no help. They confirmed and told me that someone would be at the budget counter when i arrived or that i would be able to get my keys and that someone would contact me withing 24 hours of flying (which never happened). I landed in Gainsville FL at 936 (they close at 10), but nobody was at the desk, i called the budget company 3 different times that night only to be transferred to individuals that lets face it should not be in customer care and their "supervisors" were an absolute joke and even worse help. Turns out that the card i have on file they didn't charge and they cancelled the booking giving me 0 notification of anything and what customer care do you ask i got as a return? "your rental was cancelled cause we are braindead" oops. no respect, no nothing, if i could fire everyone i spoke with, i would start there. In closing i would like to say that budget your company and your customer care is absolute trash and i would rethink your current business plan and staff before bankruptcy. Worst ever go to ENTERPRISE they were amazing and i could actually talk to someone at their local desk when i called #gasp imagine that? budget = pile of hot garbage. so many other things ill keep to myself......... Please, Please budget do not reach out to me unless you intend to give me cash for the hell you put me, all those others who had to hear me rage and go off in the middle of the airport on your phone staff for screwing me and my brother and sister out of our car stranding us with no apology or reconciliation and zero i mean zero customer care.
9.2 Excellent2019 Dec 02
No one was at the airport counter when I went to pick up the car for about 20 minutes, so it was a bit weird, I only stayed bc the airport employee said someone would be back soon. Otherwise I had an awesome experience, the car was great and affordable.
8.0 Excellent2019 Oct 01
How quick and easy it was pick up the vehicle.We really had trouble finding the drop off location when we put the address into the GPS there was no rental agency at that address.
10.0 Excellent2018 Nov 12
Quick and courteous service.Car was clean and check out was easy.
8.0 Excellent2018 Sep 02
Again, the counter person was friendly and easy to work with.I had a one way rental from BOS to GNV. It’s a long drive and I went over the alotted drop off time. I couldn’t contact anyone in the drop off location (GNV) that I would be a late. It worked out, but communication would have save some stress for sure.
2.0 Mediocre2018 Aug 01
I didn't like anything i paid for a ride 35 miles and was told i cant rent from airport which ive done before, very disappointed, and was in a need of a car and they didn't offer to help in any way at all