Pros:Got to Budget and no representative was there. I waited 45 minutes before someone showed up. As a result I was very late to my appointment.
Pros:Drop off was easy and the car was comfy.
Cons:I made a reservation for a compact car the day before at a specific location and I get to the pickup location and they tell me I have to drive another 15 minutes to another location because they were out of compact cars. That part was fine but a heads up ahead of time would’ve been great. The car I was given at the new location was dirty. The trunk was full of old receipts, a roll of raffle tickets and other trash. The cashier at the new location tried to charge me 30 dollars more than i was quoted. Luckily I caught it before he ran my card.
Pros:The gentlemen who works there is always friendly and very helpful
Pros:My daughter and I went to Budget office in St Augustine, FL to pick up car. First off, hours online were stated as 'opens at 7'am. The employee was not there until going on 8am. Another person told us they didn't have any cars. It was stressful waiting for person to arrive to check. Lucky for me, they did have a car. Headed up the road (an hour plus late) for Concord, NC. Arrived after hours at Avis-Budget office so I had to ca,l Budget for instructions. 'Charlie's helped me get a new drop off spot at Regional airport. I had NO idea how to vet t hete but a friend said they would get me to the airport, which was only 5 miles away. I was instructed to get there before 9pm when they close. We found our way there by 7:15 AND THEY WERE CLOSED!!! Had to drop keys in Dropbox. No one to check car. E etc. POOR BUSINESS!! Susan Streisel
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Pros:staff at pick up was okay; polite; did not appear knowledgeable about the car nor have time to provide more than perfunctory direction to the best route to the hwy. staff at drop off was rude
Cons:the car was quite comfortable. the dash board lights were very bright resulting in dangerous discomfort and distraction at night. the radio was of very low quality and also shined brightly. I tried, unsuccessfully, to reduce the brightness.
Pros:Nothing, this was a terrible experience.
Cons:When I arrived at hertz, they made me wait over an hour as they didn't have any cars available and someone had to drive it from jacksonville. Then, there was inflexibility when I wanted to change my drop off location. They wouldn't let me even during difficult times like COVID. Then, I received erroneous additional charges on my credit card. Horrible experience. And customer service was incredibly rude.
Cons:Since they did not have any cars available, even though I had a reservation, the least they could have done was to check their competition rather than leave me stranded. They did nothing
8.0 Very good
Cons:Hours published as if open all day long. Came back to put spouse on, note on door they would be back in fifteen. We were able to find someone quickly, but no one mentioned that the office could be closed when I was told he’d have to come back in. Also, we’ve never had to pay for a spouse driver before, only extradrivers beyond that. Spouse driver was additional $13.50.
Pros:Vehicle was clean and available on time
Cons:I was not made aware by Kayak or by Hertz that there was an additional "concession fee recovery" charge equaling $62.35 tacked on to the rental amount. When I asked the agent he said this was because I picked the car up from the airport. If I had picked the car up at another location the fee would not have been applied. I could have just as easily rented this car from another location near by. I believe that both Kayak and Hertz are responsible. The agent also said that if I had booked directly with Hertz instead of going through a third party they would have made me aware. I feel like I have been ripped off. Last time I will use Kayak or Hertz to rent a car.
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8.8 Very good
Pros:Pickup and drop off were easy
Cons:The deodorizer used in the vehicle was way too strong
Pros:Staff was incredible!
Pros:they gave me a ride back to my school without any reservation.
Pros:Highly trained and motivated group makes it easy to get and go. They are all super friendly and professional.
Cons:Taking the seats out of the mini van (no stow and go on the Toyota)
Pros:Friendly staff, nice vehicle, see less rental
Pros:Staff at the location was helpful and very friendly
Cons:Car smelled, was somewhat dirty, windshield was dirty inside and out. There was no windshield wiper fluid and the change oil light came on halfway through the trip.
Pros:Nothing. I had to rent a seperate rental car.
Cons:The reservation I made was not met. I will not be using Kayak in the future.
Pros:The price was great
Cons:Great car, no complaints.
Pros:Car clean, make and model exceeded expectations
Cons:Pick up at Walmart ,disorganized Staff very nice , but confused over location of the car , Car was parked in general parking areas, took 20 minutes to find the vehicle
Pros:Actually I flew into Jacksonville, but mistakingly made the reservation at my destination, St. Augustine. The Avis Rep. in Jacksonville did am excellent job of getting us set up at the airport with a satisfactory car at a fair price
Pros:Everything went as planned for my car rental. The car was clean, gas tank filled and ready to go. I received the information I needed at each end of my trip from the Avis employees.
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