5.9 Okay2021 Sep 07
When I arrived to pick up the car, I was under the impression that I could pick it up anytime after my scheduled time. Apparently there is only a 1 hour window of the time selected (which I believed to be arbitrary since you pay by the day), after which your reservation is canceled. I found no verbiage on this in any of the fine print on the website. When picking up they also didn't mention anything about a $200 security deposit required, and so I thought that I had been scammed because I 'missed' this 1 hour window. Car worked well and was clean, just the pick up part was awful.
10.0 Excellent2021 Apr 19
Friendly staff and great drop off locationMore cars at Hilton Head airport
2.0 Mediocre2021 Apr 06
Nothing! Flight was delayed, so I was not able to pick up my car before the rental counter closed. When I went to pick up the car the next day, they would not honor the price I was giving through Kayak, the price changed from $285 to $900. I tried multiple times the day I was supposed to arrive to notify them that I would be late, but the phone was disconnected. When I asked the counter person, they said that the bill wasn't paid, and that's why I could not get through!Head Hilton rental counter is extremely unprofessional, and I would not consider it a "business setting". Personal at the counter and cleaning/service were not in uniform. Counter said that she was going to call someone about my price change, but was definitely not on the phone long enough to talk with someone. Probably because the phone was still offline, from the bill not being paid!
10.0 Excellent2021 Mar 22
Customer service was very friendly and helpfulDirections on dropping car off
10.0 Excellent2020 Dec 18
Staff was helpful, quick, and friendly. Probably the best of any car rental counter I've ever used!Hilton Head Island airport parking lot is free and unattended, but signage isn't great. I took the long way around to exit the lot. Of course, there "the long way around" is an extra 200 feet! :-) That is not the fault of Budget.
10.0 Excellent2020 Oct 21
drop off was very easy in Charlotte. Someone was waiting to scan my car as I pulled up. I also got a bigger car than I expected because they didn't have any compacts, so that was a nice surprise!
4.8 Okay2020 Sep 30
The car was nice for valueI had made a reservation 3 months prior to our trip when we arrived at the airport the customer service lady said it would be about 5 minutes after 30 minutes of waiting we went to the calendar to see how much longer it would be and the lady at the counter was very rude and then a loud voice stating that this is a small airport and we were going to have to wait it was then another 20 minutes that we finally got our rental car. When we finally got the car and I looked at the paperwork it said the gas gauge was full and there was only three quarters of a tank in the car
8.4 Excellent2020 Sep 22
yesI couldn't figure out how to open the trunk
3.2 Mediocre2020 Sep 06
car was dirty/dented. Logistics to parking lot were vagye
10.0 Excellent2019 Dec 25
Staff was super kind and patient with me. The pick up and drop off were both seemless.Kind of hard to improve on a perfect experience