Book Budget car rentals in Hilton Head Island

Reviews for Budget in Hilton Head Island

Recent reviews

Traveler rating

Excellent

22

Good

5

Okay

8

Mediocre

13

Poor

0

Find reviews that mention:

car was cleannext day

get the carcar smelled

car availablecar was dirty

returned the carcustomer service

pick up and dropnever rent

friendly staff

2.0

The drop off location was very close to our hotel but closed so we had to drive it 30 minutes away..Reviewed 2022 Aug 06

review from

2.0

The Kia Soul that we rented smelled so bad when the air conditioning was turned on that we had to buy an air fresher to tolerate the smell. We also discovered the car was leaking oil and the level was so low that we had to purchase a quart and add it to the car.Reviewed 2022 Jun 19

review from

2.0

stood over 2 hours in line just to get assistenceReviewed 2022 Jun 06

review from

8.0

I mistakenly booked my rental car for the wrong airport. They were able to accommodate me, thankfully! But it was much more expensive, probably due to the holiday weekend. But I was very appreciative of the accommodations.Reviewed 2022 May 31

review from

4.0

We stood in line for 3.5 hours to pick up the car because of understaffing. That is unacceptableReviewed 2022 May 02

review from

10.0

Staff friendly & professionalReviewed 2022 Apr 17

review from

10.0

friendly staffReviewed 2022 Mar 23

review from

10.0

My only two complaints are that I paid a huge premium at about 100 a day, that is crazy for a standard vehicle, and that there is some disconnect between the main number people and the local rental desk. You get a rental and confirm number but then go to the airport desk and there is no car. This kept happening, I had to go twice without getting a car, and the local person insisted there were no same day rentals and no cars. This was contradicted by the person on the phone, who insisted they did have cars and did do same day rentals. It is a huge hassle and there were a lot of bruised feelings on both sides, because people don't accept that (not how this works generally) and I witnessed heated interchanges and experienced some snappiness myself. Why aren't they on the same page? What has to happen for the local inventory to be reflected accurately at the main office? If you have a confirmation number you are entitled to a car and this system just causes the local person to endure negative feedback. Otherwise I had a good rental experience, the car was clean and easy to get and return. I was met in the parking area by Quinn who handles cleaning the return cars and it was very smooth.Reviewed 2022 Mar 01

review from

2.0

The customer service agent was rude and refused to rent us a van that we were told was available the day before. She was also argumentative l. I got the face mask like she asked. When she refused to assist me with an already scheduled rental I went to get the face mask like she asked. While waiting I noticed others weee being assisted without face masks. All I said was that others didn’t have their mask on. She responded to me that they had medical conditions and that I didn’t tell her that I had a medical condition.. Then she said it was to early for this and all I said was that I agree. Then she slid my stuff back across the counter a second time and I said have a good day. I am 53 years old. She didn’t even respect me being older nor respected me as a customer at all. So my wife goes in and she assists her and come to find out they rented the van out the day before at the same day we weee promised the van. When the customer service agent found out that was my wife she then, REFUSED her service because of being connected to me. I have been in customer service since I was 18 started working for Dominoes and still am in customer service. I would have been FIRED if I treated not only one but 2 customers like that. Another customer behind my wife also complained to the customer service agent for not answering the phones. The customer had tried several times to call in before driving in. When I called to complain to Budget they did nothing. All I said was that I agree after she kept saying it was to early for this.. and that sets her off? This was at the HILTON HEAD AIRPORT. The Budget office located inside.Reviewed 2021 Dec 06

review from

5.9

When I arrived to pick up the car, I was under the impression that I could pick it up anytime after my scheduled time. Apparently there is only a 1 hour window of the time selected (which I believed to be arbitrary since you pay by the day), after which your reservation is canceled. I found no verbiage on this in any of the fine print on the website. When picking up they also didn't mention anything about a $200 security deposit required, and so I thought that I had been scammed because I 'missed' this 1 hour window. Car worked well and was clean, just the pick up part was awful.Reviewed 2021 Sep 07

review from

10.0

Pros:Friendly staff and great drop off locationCons:More cars at Hilton Head airportReviewed 2021 Apr 19

review from

2.0

Pros:Nothing! Flight was delayed, so I was not able to pick up my car before the rental counter closed. When I went to pick up the car the next day, they would not honor the price I was giving through Kayak, the price changed from $285 to $900. I tried multiple times the day I was supposed to arrive to notify them that I would be late, but the phone was disconnected. When I asked the counter person, they said that the bill wasn't paid, and that's why I could not get through!Cons:Head Hilton rental counter is extremely unprofessional, and I would not consider it a "business setting". Personal at the counter and cleaning/service were not in uniform. Counter said that she was going to call someone about my price change, but was definitely not on the phone long enough to talk with someone. Probably because the phone was still offline, from the bill not being paid!Reviewed 2021 Apr 06

review from

More

• 5.2 /10Avis Car Rentals at Hilton Head Island
• 2.0 /10Hertz Car Rentals at Hilton Head Island

• What is the most popular rental car from Budget in Hilton Head Island?

  Compact (Nissan Sentra or similar) is the most frequently booked rental car type from Budget in Hilton Head Island.

• How many car rental locations does Budget have in Hilton Head Island?

  Budget has 1 rental location in Hilton Head Island. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Hilton Head airport (HHH)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Hilton Head airport (HHH)?

  Yes