Guest reviews
Overall rating
7.7
Good
Based on 66 reviews
Cleanliness
7.6
Comfort
7.8
Pick-up/Drop-off
7.4
Value for money
7.7
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
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car was clean
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great experience
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2.0
Pros: Nothing! Flight was delayed, so I was not able to pick up my car before the rental counter closed. When I went to pick up the car the next day, they would not honor the price I was giving through Kayak, the price changed from $285 to $900. I tried multiple times the day I was supposed to arrive to notify them that I would be late, but the phone was disconnected. When I asked the counter person, they said that the bill wasn't paid, and that's why I could not get through!
Cons: Head Hilton rental counter is extremely unprofessional, and I would not consider it a "business setting". Personal at the counter and cleaning/service were not in uniform. Counter said that she was going to call someone about my price change, but was definitely not on the phone long enough to talk with someone. Probably because the phone was still offline, from the bill not being paid!
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9.6
Pros: Customer service was very friendly and helpful
Cons: Directions on dropping car off
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9.6
Pros: Staff was helpful, quick, and friendly. Probably the best of any car rental counter I've ever used!
Cons: Hilton Head Island airport parking lot is free and unattended, but signage isn't great. I took the long way around to exit the lot. Of course, there "the long way around" is an extra 200 feet! :-) That is not the fault of Budget.
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10.0
Pros: drop off was very easy in Charlotte. Someone was waiting to scan my car as I pulled up. I also got a bigger car than I expected because they didn't have any compacts, so that was a nice surprise!
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4.8
Pros: The car was nice for value
Cons: I had made a reservation 3 months prior to our trip when we arrived at the airport the customer service lady said it would be about 5 minutes after 30 minutes of waiting we went to the calendar to see how much longer it would be and the lady at the counter was very rude and then a loud voice stating that this is a small airport and we were going to have to wait it was then another 20 minutes that we finally got our rental car. When we finally got the car and I looked at the paperwork it said the gas gauge was full and there was only three quarters of a tank in the car
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8.4
Pros: yes
Cons: I couldn't figure out how to open the trunk
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3.2
Cons: car was dirty/dented. Logistics to parking lot were vagye
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10.0
Pros: Staff was super kind and patient with me. The pick up and drop off were both seemless.
Cons: Kind of hard to improve on a perfect experience
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9.6
Pros: Staff was amazing with the pick up and drop off
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10.0
Pros: Staff was terrific, gave us an upgrade! Easy drop of too!
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5.2
Pros: When we went to pick up the vehicle at the reserved time they claimed they had none. My husband had to find a way there the next day because I was already out of town with our personal vehicle. He was able to get the vehicle Saturday morning and returned it Sunday morning. They charged us 272.00.
Cons: I had to call Budget main number and fight with them for 3 days to get the agreed upon price through you. Even so that was too much because the original reservation was for Thursday- Sunday and he had it Friday- early Sunday morning. I really feel at the Hilton Head airport Budget is scamming people
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7.2
Cons: We were about 30 min past our reservation and our car had been given to someone else. They gave us a different one but I’ve never had that happen where being a couple minutes late or early means you no longer get the class of car you paid for.
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