Knoxville car rentals

Knoxville car rentals

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Knoxville, TN, United States
16 Dec — 23 Dec
Same drop-off
Knoxville, TN, United States
Thu 16.12
Noon
Thu 23.12
Noon
Driver's age:

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Knoxville car rental information

Pick-up locationKnoxville
Rental locations15
Airport locations1

Knoxville car rental reviews and directory

Rated #1
Hertz
Best rated
7.1 Good (175 reviews)
4 locations in Knoxville
Hertz
Locations in Knoxville
  • 7.1
  • 7.3
  • 7
  • 7.3
  • 7
Recent reviews
2.0 Mediocre2021 Dec 02
My plane was called back to the gate twice, putting me in Knoxville at 1220 am. The agent said that the deal was canceled because it was after midnight. He then tried to rent me a car for over 7 hundred dollars more than the original price. I got a car at Budget later that morning for less than the price of the original lease.
4.0 Okay2021 Nov 01
The car had stains all over the inside from previous people. The smell was horrible like rotten milk. In the rain the brakes locked when going down a hill and was extremely dangerous. The cost of the car should not have been what it was.
10.0 Excellent2021 Oct 19
Quick and kind service! Great off airport location. Thank You!
3.9 Mediocre2021 Oct 07
We didn't know that the branch did not have the full-sized vehicle we reserved until we arrived to pick it up. (There were full-size vehicles on the lot.) Man said he called us a few days before and no one answered. He did not leave a message and did not try to call back to make sure we knew. He assured us that the airport branch would have plenty of vehicles but he wouldn't call to make sure before we drove another 40 miles to the airport. He said he had no control over the pricing at the airport. We arrived at the airport to be told that the only vehicle they had was a mini-van. After explaining the situation with the first store and telling her that we had to leave the area in the morning, the woman processed the rental and charged us the same rate as the rate on our original reservation. We were gratefully she took care of us.
5.9 Okay2021 Oct 05
My friend and I just picked up a vehicle at a Hertz location in Knoxville, TN and had the most unpleasant encounter with one of your employees. The location was 201 N. Seven Oaks Dr. The employee told us his name was James. He was very abrasive and rude to me and my friend when we asked questions about our rental agreement and possible returning the car to a different location. He seemed very unhappy and unwilling to help us and answer our questions like he wanted to be anywhere but his job. When we got to the car and realized the interior was dirty we came back in to let him know. He said he wouldn’t change our vehicle but instead take it to get cleaned. That offer was alright, however doing so would completely alter our plans for the day which we were unable to do. He was incredibly defensive and emotionless. I asked about the stretches on the exterior of the car which weren’t disclosed and he responded condescendingly, “you won’t find a rental car without scratches on it”. I was utterly shocked at his unprofessionalism and the manner in which he spoke to us. It was like he was looking for a fight which I didn’t appreciate. I called the airport asking if we could return the car to them instead because I do NOT want to interact with him again. I spoke with a lovely woman on the phone, Cheryl who was kind and helped me out, allowing us to return the car there on Monday (something James did not want to allow us to do). In all, yes, we got a good deal on our rental with you but our encounter with James makes me question if I want to rent with Hertz again.
1.9 Horrible2021 Oct 05
It really couldn’t have been worse. I should have read the reviews posted on other sites and not used this service. I arrived to pick up the car and there were so many cars in the parking lot that it was difficult to find a space to get dropped off, however when I went in they told me they had no cars available!! They said they had tried to call me, according to their records just 2 hrs prior. If they did I don’t show any messages or missed calls from them and….. just 2 hrs prior to pick up?!!! Additionally, they didn’t try to find any vehicles at their other nearby sites or offer any help in any way. Imagine showing up to pick up your car only to discover that you don’t have a car! I hopped online and they were still showing cars available to rent! Utterly terrible experience and very poor customer service!!
10.0 Excellent2021 Sep 25
Easy process, friendly staff, just took a while to get through the line.
10.0 Excellent2021 Sep 13
Super easy pick up and drop off. They even upgraded us for free!
10.0 Excellent2021 Aug 31
Friendly & fast customer service, great/clean car, very easy to book & return
1.9 Horrible2021 Aug 31
I do understand I booked thru Kayak, which promoted Priceline advance purchase. The desk agent was rude, I had to continually ask questions about gas location, my car, she didn’t offer an upgrade nor did she even thank me for using Hertz. My vehicle was all the way at the end, it appeared to be someone’s local vehicle, it was filthy inside: seats are all stained, there was no sticker on the vehicle for extra cleaning due to COVID and it was SMOKED in… it took two days for the smell to be air ped out. I worked for Hertz in Tampa for 3 years, I would have been embarrassed to rent this vehicle out to anyone. I also, work for AMEX Global Business Travel, she was not acceptable as a executive travel counselor or even just an AMEX employee. The vehicle had mechanical issues on top of the the other issues.
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Rated #2
Budget
8.3 Excellent (32 reviews)
3 locations in Knoxville
Budget
Locations in Knoxville
  • 8.8
  • 8.4
  • 8.3
  • 8.3
  • 8.4
Recent reviews
8.0 Excellent2021 Oct 19
Customer service was great!
1.9 Horrible2021 Oct 11
They could have had a car but they didn’t
1.9 Horrible2021 Jul 24
The car was new, neat, and clean. The pick-up was terrible. No cars at that location and literally had to take a $60 cab ride to location to Pick up car. I was told I needed to drop car At same location. Another $60 dollar cab ride to airport. I complained to Budget and had the drop off location changed. To add insult to injury, my final bill was completely jacked up. Still working with Budget to correct.
1.9 Horrible2021 Jul 24
They canceled the reservation
2.0 Mediocre2021 Feb 27
The staff was very quick to tell me that they actually did not have any car for me. So, instead of wasting what could have been hours, they only wasted one hour of my life.The rental agency could have notified Kayak that they actually did not have any cars.
8.0 Excellent2018 Dec 30
Tahoe rentalThe car was great. Everyone was easy to work with.Car had dog hair everywhere inside of it from driver before I’m assuming. It wasn’t a huge crazy amount but was enough to make me nervous because I didn’t want to get fined for it.
2.0 Mediocre2018 Dec 05
They did not provide me with a carNothingThe agent told me that my debit card doesn’t have (something) I don’t know what he wanted! He then asked for my social security and I never give that out. So he asked for a diff method of payment and I didn’t have that! So he was not able to give me the car!
10.0 Excellent2018 Sep 25
Easy returnNo issues at all to return the car!
8.8 Excellent2018 Jan 02
Close call!Friendly staff, quick service, clean car in good conditionWasn't notified that the location was closing early because it was New Years Eve. I arrived just as they were closing. Another 5 minutes and I would not have gotten a car!
10.0 Excellent2017 Dec 21
Friendly staff at both ends of rental.
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Rated #3
Enterprise
7.2 Good (56 reviews)
5 locations in Knoxville
Enterprise
Locations in Knoxville
  • 7.4
  • 7.7
  • 7.1
  • 7.1
  • 6.9
Recent reviews
4.0 Okay2021 Nov 16
Even though a reservation was scheduled for a vehicle pick up for an hour earlier, the vehicle was not ready. Enterprise scrambled to get me a vehicle and it was dirty and not prepped for delivery. The Dodge Journey was one of the most uncomfortable vehicle I have ridden in. No map ability on dashboard screen to access or Bluetooth from phone. Very disappointed in my choice to use Enterprise
8.0 Excellent2021 Nov 09
It was a Friday, lots of people picking up. Reminded me of other times at rental places with people scrambling to find cars. Never thought it's the same in downtown Knoxville, TN.
5.9 Okay2021 Oct 05
Car looked great! (Malibu) But. Staff annoyed at request for other available options. Car had noise/rubbing of rotors at speeds over 25. Rode terrible. Felt like we were going to lose a tire at any moment.
1.9 Horrible2021 Aug 26
Really terrible do not go to this Nashville enterprise they are racist and treat their customers really poorly.
10.0 Excellent2021 Apr 04
Night drop to return car
10.0 Excellent2021 Jan 26
Everyone at this location are very helpful and professional.I would really like it if Enterprise put floor mats back into cars. It is much easier to clean a rubber floor mat than a carpet before returning the rental.
2.0 Mediocre2021 Jan 25
Not much too like other than car was fairly new.Car was not clean. Had to drive with windows down the entire time due to extreme smoke smell. Trash left in glove box. We were originally scheduled to have an SUV that we booked months ago and location gave it away to another costumer forcing us to either take a mini van or a small car. Location did not inform us that they were closed on Sunday when we were scheduled to drop off either.
10.0 Excellent2020 Dec 27
Absolutely perfect , had no issues whatsoever !!!
10.0 Excellent2020 Dec 07
Super easy drop off. Efficient pick up.Nothing.
10.0 Excellent2020 Oct 29
staff was friendly and helpful, car was excellent. had no problems. overall a great experience, and i'll definitely use enterprise the next time i need a rental car!
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Rated #4
Avis
6.9 Good (11 reviews)
3 locations in Knoxville
Avis
Locations in Knoxville
  • 7.2
  • 6.5
  • 7
  • 7
  • 6.7
Recent reviews
2.0 Mediocre2021 Nov 24
Car was very dirty and smelled like smoke. Service was not good either.
10.0 Excellent2017 Aug 01
Amazing deal!Excellent value for a luxury SUV! Third summer in a row to rent a luxury SUV from this location and we couldn't be happier!
6.8 Good2017 Jul 24
Great customer service!The people at AvisThe car was loud and not very comfortable
2.0 Mediocre2016 Jun 18
Never againNothingI reserved a mini van almost two months in advance. I show up at my scheduled pickup time after driving over an hour to get there. The person working the desk tells me they didn't have any mini vans available and they "upgraded" me to a large passenger van. I told him that wasn't acceptable. He told me that's all he had. I told him a phone call would have been nice. He just looked at me like he had no idea what I was talking about. So glad I called early. It was a great way to start our vacation........never again.
9.2 Excellent2016 May 04
ValueWe put 3000 miles touring the Southern Unites States. I think we filled up with 20.00 dollars each time it cost us very little.When we picked the car up the person did not explain how to drive the car s features. Where's the gas the trunk lock the lights etc. but the worst was the tolls we didn't know what to do on toll roads that bill the plate. We were franticly calling phone numbers for Avis.
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274 travelers who rented a car in Knoxville gave the car agency they used an average rating of 7.3

Car rental locations in or near Knoxville

When to book a rental car in Knoxville

Average daily price per month
Rental car prices as pick-up date approaches

Top tips for renting a car in Knoxville

  • There is much to explore in and around Knoxville, so why not make the most out of your holiday and rent a car to gain the most flexibility? It will not only be easier to whizz through the city of Knoxville and visit the zoo, the Memorial Park, or the local golf club, but travelers also get the opportunity to venture out and discover the hidden secrets of the Great Smoky Mountains National Park, for instance, which is just under an hour away.
  • McGhee Tyson Airport is about 14 miles from Knoxville center, and the easiest way is to rent a car directly from their on-site agencies, including Hertz, Avis, or Alamo. This way you can start your time in Knoxville hassle-free and will be in the heart of the city in less than half an hour via the US-129 N.
  • Whoever is visiting Knoxville in the winter time should be prepared to drive on ice, as snow is a regular companion of the cold months here. Ensure the hire car has winter tires on and adjust your speed, as snow and rain can turn the streets into icy slides. Sudden braking or accelerating should also be avoided; but with the proper preparation, even the winter in Knoxville is nothing to worry about.
  • Even though the city is not as clogged up as other major US cities, rush hour can still mean congested roads, and it is advised to avoid driving through the city between 8-9am and 4-6pm. Especially the interstates 40 and 640 can be congested during peak times and should be avoided if possible.
  • Book your rental car in Knoxville at least 1 day before your trip in order to get a below-average price
  • Supplier choice rental cars in Knoxville are around 27% cheaper than other car types, on average

FAQs about renting a car in Knoxville