Book Hertz car rentals in Knoxville

Reviews for Hertz in Knoxville

Recent reviews

Traveler rating

Wonderful

15

Very good

4

Good

0

Okay

8

Fair

1

Mediocre

0

Poor

26

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pick up the cargreat experience

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car availablepick up and drop

car was cleanwrong location

location was closed

2.0

The van that I had reserved and paid for 3 months in advance was "not available" when we arrived to pick it up. I specifically needed a large vehicle for college graduation and move out and this affected plans and I had to scramble to make new arrangements which cost twice as much. Will never trust Hertz again.Reviewed 2022 May 24

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4.0

The car was fine. I searched for Knoxville airport pickup and drop off but was given a car at a smaller office in town—the taxi ride cost me $50! I has noticed a street address on the confirmation but thought it was just one of those consolidated rental offices a short shuttle ride from the airport. WRONGReviewed 2022 Apr 24

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2.0

We had prepaid the Chevy Malibu and the agent said we had a 7 passenger reserved but if we downgraded to a Ford Edge we would save some money. No refund was issued. When returning the vehicle there was no agent to accent the vehicle and poor instructions on how to return it without an agent.Reviewed 2022 Mar 07

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2.0

Having to pay $310 for a rental for one day is crazy. It never happened.Reviewed 2022 Feb 17

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8.0

Great service but vehicle smelled like cigarettes and was dirtyReviewed 2022 Jan 24

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2.0

We reserved a premium car. None were available (I understand) and we were given a Ford Ecosport. The smallest of SUV's. When we asked for a rate adjustment, they refused. Also the two drivers side tires were extremely low on pressure and missing valve stem caps. It is extremely difficult to find a source for airing up tires. When we returned to Sarasota, the pickup return location was chaotic. No one present to help, we didn't receive a final receipt, and the service overall was extremely poor. I guess the public are at the rental car companies mercy these days. Very disappointing.Reviewed 2021 Dec 29

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6.0

Was given a "Supplier's Choice" car which meant the smallest, dirtiest car in their inventory. I can only imagine few people want a Ford Fiesta that was not only tiny but also still dirty. Both the mirrors and side windows were obstructed by what looked like water stains and finger prints. My partner and I were too tired and in a hurry to go back and change the vehicle at the time of pickup but should I ever use Hertz in Knoxville again I will be double checking the vehicle quality and size before driving off. Book "Supplier's Choice" at your own risk. The cost was only slightly reduced at the time of booking for the inconvenience that the vehicle provided.Reviewed 2021 Dec 29

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4.0

I picked up the car an hour early and was charged an extra $10 for the privilege. Never mind that I asked if it was okay to pick it up an hour early and nothing was said about being charged for an extra hour - or the fact that I returned it 16 hours early - which was also mentioned at the time of pick-up. It's bad enough that rental car prices are extremely high right now, but to gouge the customers even more is pretty crappy. Nice car and - aside from the price gouging - great customer service.Reviewed 2021 Dec 29

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2.0

Customer Service was great, although the car I received was questionable. It was a bare-bones vehicle reeking of smoke and of questionable safety. Well over 50,000 miles on it, numerous stains and only one working window. And to top it off, I was charged twice as much as I would have been for a brand new vehicle at the beginning of the year.Reviewed 2021 Dec 29

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10.0

Friendly staffReviewed 2021 Dec 29

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8.0

The car was ok but was not as cleanReviewed 2021 Dec 24

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2.0

My plane was called back to the gate twice, putting me in Knoxville at 1220 am. The agent said that the deal was canceled because it was after midnight. He then tried to rent me a car for over 7 hundred dollars more than the original price. I got a car at Budget later that morning for less than the price of the original lease.Reviewed 2021 Dec 02

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• What is the most popular rental car from Hertz in Knoxville?

  Intermediate (Mazda CX-5 or similar) is the most frequently booked rental car type from Hertz in Knoxville.

• How many car rental locations does Hertz have in Knoxville?

  Hertz has 5 rental locations in Knoxville. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: McGhee Tyson airport (TYS)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from McGhee Tyson airport (TYS)?

  Yes