Pick-up location | Oranjestad |
---|---|
Rental locations | 76 |
Airport locations | 25 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pickup truck |
8.0
Excellent
33 reviewsCleanliness
8.6
Comfort
8.2
Pick-up/Drop-off
7.7
Value for money
8.4
One location in Oranjestad
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Reviews
10.0 Excellent
Apr 2022
2.0 Mediocre
Jun 2021
Cons:
My trip got canceled and I wasn’t able to get a refund. I found that very unfair since I never got the vehicle in the first place.8.0 Excellent
May 2021
Cons:
Air conditioning was less than perfect at best10.0 Excellent
May 2021
Pros:
They went above and beyond for us!Cons:
Nothing. It was a great experience!10.0 Excellent
May 2021
Cons:
Such kind & courteous service… They definitely went above and beyond for us! Will definitely use again!!10.0 Excellent
Apr 2021
Cons:
Been going to Aruba for 34 years experience was excellent7.3
Good
64 reviewsCleanliness
7.1
Comfort
7.2
Pick-up/Drop-off
7.2
Value for money
7.2
2 locations in Oranjestad
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10.0 Excellent
May 2021
Pros:
Staff was helpful in accommodating last minute reservation.8.0 Excellent
Apr 2021
Pros:
Drop-off was super easy, car was ready when check-in was finished, car was clean and worked well for our needs, great price for the week.Cons:
Check-in took a very long time10.0 Excellent
Apr 2021
Pros:
Rental location very short walk from airport exit. Drop off well marked and employee came out immediately upon return. Clean business - clean car.8.0 Excellent
Mar 2021
Pros:
Very easyCons:
Workers forgot about me waiting for the car out back when I picked it up.. after 20 min of waiting I had to go in and remind them I was still waiting for the keys10.0 Excellent
Mar 2021
Pros:
The price was very affordable, and the car was in great condition. The rental booth was in a centralized location directly in front of the airport which made pickup very easy!Cons:
Nothing at all.10.0 Excellent
Mar 2021
Pros:
Super easy and fast process. The vehicle was reliable, clean, everything worked perfectly. Helpful staff.Cons:
All was perfect.5.3
Okay
37 reviewsCleanliness
5.3
Comfort
5.3
Pick-up/Drop-off
4.7
Value for money
5.5
2 locations in Oranjestad
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10.0 Excellent
Apr 2021
Cons:
Loved it all8.0 Excellent
Apr 2021
Cons:
I lost the key jet skiing and got charged $200, so be careful.10.0 Excellent
Mar 2021
Pros:
Great staff, car in excellent shape, good value for the money.Cons:
Pickup a little backed up and a little slow but it was a prime arrival time at airport.4.0 Okay
Dec 2019
Pros:
NO PAYLESS RELOCATED TO A HOTEL AND HAD NO INFORMATION OUT SIDE REGARDING..WE HAD ASKED SEVERAL COMPANIES WHERE THEY WERE LOCATED.Cons:
WHERE TO PICK UP THE CAR WOULD HAVE BEEN NICE ...THE CARS WERE CRAPPY HAH TO GET ANOTHER ONE THAT WASNT FALLING APART ALSOAND MORE EXPENSIVE THAN CURACAO THAT HAD BETTER CARS4.8 Okay
Nov 2019
Pros:
Staff was ultimately accommodating, but not quick to assist.Cons:
Firstly, the car was a 2016 and a piece of garbage. The door lock only opened the driver door, rather than all of the doors as it should have. Our car died on the island. We called the service number and they told us 20-30 minutes. An hour later they came, tried a jump start and battery, but to no avail. They said the car needed to be towed, and after a phone call, said they were to take me to the airport to get a replacement. I questioned the drop off point since Payless is offsite. Of course, when they dropped me at the airport, there was no one there. I imposed on the Avis attendant (Avis owns/partners with Payless) to get me a ride to Payless. There they gave me a replacement vehicle. But no one from Payless knew of any of my previous conversations with them during this ordeal. To their credit, they provided me with a courtesy discount for my troubles when I settled my account.... but only after I asked.10.0 Excellent
Sep 2019
Cons:
Had some problem finding the drop off site by the AUA airport2.0
Mediocre
39 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
2 locations in Oranjestad
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2.0 Mediocre
Dec 2021
Cons:
No car was available. I paid for a taxi to and from and had no car. Very disappointing experience. Will not use Kayak next time.8.8 Excellent
Mar 2018
Pros:
Newer car, everything worked as expectedCons:
Long wait to check out, one clerk handling customer other clerk doing busy work. Waited 20 minutes, I was second customer in line. $1000 hold on credit card, not a problem but could be for some renters6.0 Good
Dec 2017
Pros:
Convenience of pick up and drop off.Cons:
Avis required a $1000 hold on a credit card at time of rental if their insurance is not accepted (& paid for...in which case it would have been a $500 hold).5.6 Okay
Jun 2017
Cons:
Vehicle had 63K+ miles and was well used.4.0 Okay
May 2017
Pros:
Poor service. May 1st is labor day on the island. None bothered to inform customers that all gas stations would be closed. Every single customer complained about their lack of anticipation and it did not bother them to charge premium for gas not being full.4.0 Okay
Apr 2017
Pros:
It was not expensive, even with the extra insurance.Cons:
Atrociously long wait at the airport rental counter. It took us 30 minutes to fly from Curaçao to Aruba, and one hour to rent! There were four people working at the counter, with one working and three looking and a huge line of customers. The car itself was rundown, big mileage (35,000km) and very basic. I understand it was an economy rental, but I expected more from Avis.Economy Rent a Car
10.0
Excellent
2 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Oranjestad
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10.0 Excellent
Aug 2021
Alamo
10.0
Excellent
6 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
One location in Oranjestad
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10.0 Excellent
Feb 2021
Pros:
Great customer service. It was quick to get the car and return it. The price was fantastic and the car suited out needs.Cons:
The car needed new tires and wipers. We had to put air in the tires several times.10.0 Excellent
Jan 2021
Pros:
Everything went smooth, thanks.Cons:
Nothing.10.0 Excellent
Nov 2020
Cons:
All was great!10.0 Excellent
Jul 2021
Pros:
Staff was super nice and had car ready!Cons:
The price could have been a little lower but other than that, not a thing.10.0 Excellent
Feb 2021
Pros:
Great customer service. It was quick to get the car and return it. The price was fantastic and the car suited out needs.Cons:
The car needed new tires and wipers. We had to put air in the tires several times.10.0 Excellent
Jan 2021
Pros:
Everything went smooth, thanks.Cons:
Nothing.10.0 Excellent
Nov 2020
Cons:
All was great!Enterprise
10.0
Excellent
4 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
9.0
Value for money
9.5
One location in Oranjestad
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10.0 Excellent
Feb 2021
Cons:
Everything went very smooth quick pick up and drop off also very friendly10.0 Excellent
Jan 2021
Pros:
We have been renting from another car company for years. Enterprise was so convenient - right at that airport (no shuttle), the car looked new and was very well maintained AND it was the lowest we ever paid. We will use them again and tell our group!Cons:
Nothing!10.0 Excellent
Dec 2021
Cons:
So convenient having the car rental right outside the terminal. Clean and efficient process with very polite assistance.10.0 Excellent
Dec 2020
Pros:
The car was just the right size and it was very clean.Cons:
The drop-off was difficult because there was no where to park and there were no Enterprise attendants outside to provide assistance. Otherwise my overall experience with Enterprise was very good.10.0 Excellent
Feb 2021
Cons:
Everything went very smooth quick pick up and drop off also very friendly10.0 Excellent
Jan 2021
Pros:
We have been renting from another car company for years. Enterprise was so convenient - right at that airport (no shuttle), the car looked new and was very well maintained AND it was the lowest we ever paid. We will use them again and tell our group!Cons:
Nothing!10.0 Excellent
Dec 2021
Cons:
So convenient having the car rental right outside the terminal. Clean and efficient process with very polite assistance.10.0 Excellent
Dec 2020
Pros:
The car was just the right size and it was very clean.Cons:
The drop-off was difficult because there was no where to park and there were no Enterprise attendants outside to provide assistance. Otherwise my overall experience with Enterprise was very good.Hertz
9.2
Excellent
12 reviewsCleanliness
8.8
Comfort
8.0
Pick-up/Drop-off
9.2
Value for money
9.2
7 locations in Oranjestad
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10.0 Excellent
May 2021
Pros:
It was very easy to get my rental in Aruba airport. Drop off was even easier.Cons:
Nothing really.10.0 Excellent
Apr 2021
Pros:
Staff was AMAZING! Super friendly, fast & greatCons:
The speakers in the front didn't work so we couldn't have music on8.0 Excellent
Jun 2021
Pros:
Yes.Cons:
The car was too small for our needs.10.0 Excellent
Jun 2021
Pros:
Very helpful and professional staff. Efficient check in and check out8.0 Excellent
Jun 2021
Pros:
Staff and the process very easy.Cons:
Better maintained car. Our mini van was less than 50k miles but the van was long due for oil change and was making few noises. It had dents too. Otherwise the rental itself is good.10.0 Excellent
May 2021
Pros:
It was very easy to get my rental in Aruba airport. Drop off was even easier.Cons:
Nothing really.10.0 Excellent
Apr 2021
Pros:
Staff was AMAZING! Super friendly, fast & greatCons:
The speakers in the front didn't work so we couldn't have music on8.0
Excellent
6 reviewsCleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
8.0
Value for money
8.0
One location in Oranjestad
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2.0 Mediocre
Mar 2017
Pros:
Absolutely NOTHINGCons:
We made a reservation for a van amd when we got there there was NO van, there was also NO other vehicle that wohld fit 6 people available- we were given 0 options!!! We hace to take a small car and come back the next EVENING to get a van, disrupting all of our plans! Not to mention how RUDE the employees were, Michael was by far the rudest person!!! I hd to call Dollar US cuatomer service juat to complain because there was not even a manager in store!!10.0 Excellent
Feb 2017
Pros:
Service was fast and friendly. We were in our rental very quickly and on our way!6.8 Good
Dec 2016
Pros:
Liked the ease of pickup and dropoffCons:
Was not a great value for money, since I can't say the car was in great condition which is what you would expect in rental cars. Luckily it didn't breakdown which was also a worry I had.10.0 Excellent
Dec 2016
Pros:
Service.8.0 Excellent
Jul 2021
Pros:
The gentleman at the car rental agency taught us how to load our car with luggage. We needed him to do it again on our return.Cons:
Too many extraneous charges and deposits up front that we didn't know about. They were waived upon return of the car, but a $361+ rental agreement came with deposits totaling $942+. That's one way to give a senior citizen heart failure.2.0 Mediocre
Mar 2017
Pros:
Absolutely NOTHINGCons:
We made a reservation for a van amd when we got there there was NO van, there was also NO other vehicle that wohld fit 6 people available- we were given 0 options!!! We hace to take a small car and come back the next EVENING to get a van, disrupting all of our plans! Not to mention how RUDE the employees were, Michael was by far the rudest person!!! I hd to call Dollar US cuatomer service juat to complain because there was not even a manager in store!!10.0 Excellent
Feb 2017
Pros:
Service was fast and friendly. We were in our rental very quickly and on our way!6.8 Good
Dec 2016
Pros:
Liked the ease of pickup and dropoffCons:
Was not a great value for money, since I can't say the car was in great condition which is what you would expect in rental cars. Luckily it didn't breakdown which was also a worry I had.10.0 Excellent
Dec 2016
Pros:
Service.4 locations in Oranjestad
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6.8 Good
Oct 2019
Cons:
The total charge quoted to me was $221.02 for a 9-day rental. I had phoned Thrifty when I had made the reservation to inquire where the car pickup location is, and the representative stated that he believed it was the kiosk at the airport. Even the copy of the reservation stated "Free Shuttle To Car". However, when I checked in at the airport kiosk, they stated that the pickup for the vehicle was offsite from the airport, that they did not provide a shuttle to the offsite location, and that I would have to take a taxi to the pickup point. They claimed that the statement in the reservation copy that I produced at check-in was no longer in effect and that it was shown there in error. Instead, the offered to have me pick up a vehicle at the airport, but that I would have to pay an additional $24.91 USD + tax for "Airport Fee", which raised my total rental fee to $246.40 USD, an increase of $25.38 USD. I was not in a position to seek a taxi at that time, so I reluctantly agreed to accept the additional airport charge. Other competitive car rental firms that I've used for many prior years all offer free airport shuttle to offsite pickup and drop-off locations. If I had known this beforehand, I would likely have rented elsewhere who also quoted me competitive rates. Although I have rented from Thrifty a few times in the past without issues and was satisfied with their rentals, this time I feel I was a victim of erroneous advertising and a misleading claim of a bargain rate.5.6 Okay
Jul 2019
Pros:
The easiness of the drop off. Plus they were helpful.Cons:
Our arrival could have been handled better, they didn't seem to care if we rented or not.10.0 Excellent
Jul 2019
Pros:
Staff was helpful & reasonable!Cons:
Lower prices for a Jeep haha, everything was perfect!2.0 Mediocre
Jan 2017
Pros:
NothingCons:
Rude staff, wrong car, no shuttle as reserved. I did not rent from them.4.8 Okay
Dec 2016
Cons:
Explicitly asked the people at the counter and customer service on the phone if my girlfriend can return the car since she was listed as a driver. I checked with them 3 times and each time they said it would not be an issue as long as she was a driver. When she went to return the car they gave her a very hard time about it stating that I would need to be there since it was under my name. I wouldn't mind being there to return the car, but I had to work and we were told she could do it. I really don't like being lied to.8.4 Excellent
Oct 2016
Pros:
The car was in good shape, drove well, very nice KIA Optima. Staff was friendly.Cons:
I thought i booked pick up at the airport. Which i was informed I didn't. They increased the price based on airport rates.One location in Oranjestad
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4.0 Okay
Nov 2018
Cons:
When we arrived our reservation was cancelled so Ace never sent the shuttle to the airport. We waited in the rain for 90 minutes. Then we were not told to activate a button on the key fob to deactivate a theft protection and start the car. We spent $30 on tips to strangers trying to start our car.10.0 Excellent
Aug 2017
Pros:
Great service on both pick-up and drop off10.0 Excellent
Dec 2016
Pros:
I would definitely use this company again. Staff was friend;y. Service was easy. Price was affordable. A+10.0 Excellent
Dec 2016
Pros:
Service was greatCons:
Great4.0 Okay
Nov 2018
Cons:
When we arrived our reservation was cancelled so Ace never sent the shuttle to the airport. We waited in the rain for 90 minutes. Then we were not told to activate a button on the key fob to deactivate a theft protection and start the car. We spent $30 on tips to strangers trying to start our car.10.0 Excellent
Aug 2017
Pros:
Great service on both pick-up and drop off10.0 Excellent
Dec 2016
Pros:
I would definitely use this company again. Staff was friend;y. Service was easy. Price was affordable. A+10.0 Excellent
Dec 2016
Pros:
Service was greatCons:
GreatSmart Rent a Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
27 locations in Oranjestad
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Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
10 locations in Oranjestad
Locations in Oranjestad
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ACO Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Oranjestad
Locations in Oranjestad
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All Drive Car Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Oranjestad
Locations in Oranjestad
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keddy by Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Oranjestad
Locations in Oranjestad
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CarVenience
No score is available
Cleanliness
-
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-
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One location in Oranjestad
Locations in Oranjestad
Queen Beatrix Intl Airport
+297 523 0300
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L&M Car Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Oranjestad
Locations in Oranjestad
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MEXRENTACAR
No score is available
Cleanliness
-
Comfort
-
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-
Value for money
-
One location in Oranjestad
Locations in Oranjestad
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National
No score is available
Cleanliness
-
Comfort
-
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Value for money
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One location in Oranjestad
Locations in Oranjestad
Queen Beatrix Intl Airport
+297 582 5451
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NU Car
No score is available
Cleanliness
-
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-
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Value for money
-
One location in Oranjestad
Locations in Oranjestad
Sabana Berde, 16-B, Sabana Blanco
+297 523 0300
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Sunset Rent a Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Oranjestad
from ₪57/dayLocations in Oranjestad
Aruba airport
+297 593 5155
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Top Drive
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Oranjestad
Locations in Oranjestad
Queen Beatrix Intl Airport
+297 587 1729
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Top Rent-A-Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Oranjestad
Locations in Oranjestad
Aruba airport
+297 587 1729
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U-Save
No score is available
Cleanliness
-
Comfort
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Pick-up/Drop-off
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Value for money
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One location in Oranjestad
Locations in Oranjestad
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Most popular agency | Smart Rent a Car |
---|---|
Most popular car type | Mini |
Average price | ₪160/day |
Good deal | ₪139/day |