7.2 Good2020 Sep 08
Pros: The car was great. People were great.Cons: The price I paid was way more that I was expecting. I’m they should tell you the cost of things when your in person. They didn’t tell me how much the insurance was. When I made the booking it was 395. They billed be $541..
8.0 Excellent2019 Nov 12
Cons: Gas tank was not full when I picked it up, but agent asked me to return full. I did not have time to go in at pick up and ask them to verify that tank was not full. When I told her this upon return, she was surprised. I pointed out I was not asking for a refund, but that the cars are not as ready to be rented as they may be led to believe.
10.0 Excellent2019 Aug 27
Pros: Great deal! Easy to pick up and drop off. No hidden fees.Cons: Nothing, it was great.
9.6 Excellent2019 Aug 18
Cons: Had a good experience.
8.0 Excellent2019 Jul 29
Cons: Front tires had marginal tread depth.
10.0 Excellent2019 Jul 08
Pros: Nice people, nice car, great gas mileage.Cons: nothing
10.0 Excellent2019 Jun 26
Pros: Pick up and drop off super easy. Staff nice and friendly!!Cons: Nothing!
8.0 Excellent2018 Nov 21
SufficientPros: Nothing outstanding, but acceptable service. No wait this time for check out. We selected Budget because it was onsite at the airport, and the car was close to the rental exit from the airport building. Good value for the cost.Cons: In Northern Michigan in ltr November one can expect snow. The cars did not have snow tires and so was unable to get up our driveway to our house, and was a bit stressful to drive with a bit of accumulation on the roads. Inquiring about an upgrade, though, it wiuld have nearly tripled our cost to get a suv with 4w drive!
10.0 Excellent2017 Sep 21
Pros: The car was great. But I rented in Grand Rapids and dropped off in Traverse City
7.2 Good2017 Sep 08
The car smelled badPros: The customer service was good and fast even though it was a holiday and there were lots of folks in line waiting when I arrived to pickup the car.Cons: The car smelled like dirty dippers had been stored inside overnight. Also it there was white dry spots throughout the interior like milk or formula had been spilled. I would have talked to an agent about the smell but the line was long and it was raining. No one walked to the renal with me so I dealt with the smell as best I could.