Car rental at Traverse City Cherry Capital Airport

Pros: The car was great. People were great.

Cons: The price I paid was way more that I was expecting. I’m they should tell you the cost of things when your in person. They didn’t tell me how much the insurance was. When I made the booking it was 395. They billed be $541..

Cons: Gas tank was not full when I picked it up, but agent asked me to return full. I did not have time to go in at pick up and ask them to verify that tank was not full. When I told her this upon return, she was surprised. I pointed out I was not asking for a refund, but that the cars are not as ready to be rented as they may be led to believe.

Cons: Front tires had marginal tread depth.

Sufficient

Pros: Nothing outstanding, but acceptable service. No wait this time for check out. We selected Budget because it was onsite at the airport, and the car was close to the rental exit from the airport building. Good value for the cost.

Cons: In Northern Michigan in ltr November one can expect snow. The cars did not have snow tires and so was unable to get up our driveway to our house, and was a bit stressful to drive with a bit of accumulation on the roads. Inquiring about an upgrade, though, it wiuld have nearly tripled our cost to get a suv with 4w drive!

The car smelled bad

Pros: The customer service was good and fast even though it was a holiday and there were lots of folks in line waiting when I arrived to pickup the car.

Cons: The car smelled like dirty dippers had been stored inside overnight. Also it there was white dry spots throughout the interior like milk or formula had been spilled. I would have talked to an agent about the smell but the line was long and it was raining. No one walked to the renal with me so I dealt with the smell as best I could.