Cozumel hotels near Playa del Carmen Ferry

Cons: Nothing. It was great.

Cons: The tacos were not up to Mexican standards. The hotel B needs a better cook.. We went into town almost every day because of food.

Cons: VERY crappy wi-fi signal. No wi-fi signal in the rooms. Very small food portions and limited selection of food. No refrigerator in room.

Cons: Under staffed (as one of them mentioned) Poor breakfast Reception staff makes mistakes and charges you for more than needed.

Cons: The customer service was terrible. We were appalled at the attitude and approach taken by the concierge and reservations staff -- a perfect example of how poor management can make or break an experience. From the start, the reception staff were very disorganized, unpolished and rude. Each time we entered the lobby we felt like intruders. We had some issues with our reservation, booked online which would have been no big deal if they had been more professional. However they came across as scattered and had we not been paying attention, we would have been charged twice for a room we had already paid for.

Cons: Really missed the raft they had in the ocean you could swim to. Sorry there is no longer a ladder on the pier to get out of the ocean, makes it more challenging to get in and out. Room rarely cleaned until 4 in the afternoon. Key card stop working after about a day and you have to run back to reception to fix it. But these are minor complaint. I love Hotel B. This is my third year in a row and I will go back.

Cons: Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up

Cons: The vacation planners made every effort to nickel and dime you and to see time shares. The hotel was very noisy.

Cons: its one of the older places on the island. Its also pretty far from the better dive sites. I prefer to be on the south end so the boat ride is shorter. Go south, get a condo.

Cons: Compared to past experiences, this year's maid staff left quite a bit to be desired.

Cons: Nothing stood out as lacking. It is not the "El Presidente" but is priced so much lower.

Cons: Could have a little more selection in the included drinks mainly the beer

Cons: Dive center pricey, makes negotiations painful for package deals. No cash refunds for unused dives. But dive operators are good, and again many of the same providers as last time.

Cons: Lots of facilities that I didn't want - it was all-inclusive and I didn't realize when I booked. Couldn't order food. Since I didn't pay for the all-inclusive, I was told I could just buy individual meals / drinks - I couldn't. They only tried to get me to pay a lot for the buffets I didn't want. I ordered tacos and they were terrible - completely Americanized. I never ate or drank at the hotel after that first order.

Cons: Beds a little too basic, could do with more pillows and blankets in the room, but I didn't ask for any.

Cons: La comida muy mala , mucha espera para desayunar y comer, solo está abierto un restaurante, no hay arena en la playa

Cons: The food could be better, it’s not bad, just not a lot of variety. Could use a little more introduction to the property of how it all works and where everything was located.

Cons: Nothing

Cons: The deceptive photos of the hotel were 40 years old. It is severely Outdated. Rooms were in need of a complete refurbishment since NONE of the room's features, furniture or fixtures matched ANY of the deceptively old photos. Our Room -- 1410 -- shown as the corner room on the ground floor swim-up lazy river pool -- was SO freaking loud as it's next to the main walkway NOT shown where all of the outdoor equipment, bar goods, pool towels are taken early every morning. The Room Doors have NO Sound insulation; all of the noise of EVERY person or cart coming by goes straight under your front door. There are NO Soft closing front doors, so EVERY DOOR SLAMS SHUT. The room air conditioning WOULDN'T STAY ON. 3 of 4 days I had to call for service, and it still didn't work. MOSQUITOS & FLYS in the room at night kept us under attack in bed EVERY NIGHT. Unlimited-Luxury is more than just a phrase, and NOTHING LUXURY applied to this property. There simply was NO luxury anything. And NO OCEAN VIEWS from my Swim-up Preferred Suite. THE ONLY rooms to consider a Swim-Up Suites; all other room types are just not worth it.

Cons: The food at all the restaurants was very sub par. We had multiple times at the restaurants where we had to wait 10 to 15 minutes to be seated when they weren't that busy then we didnt even get served for another 10 to 15 minutes. The resort is definitely more for an early riser than a night owl. Nearly everything would close by 11 and by 1 everything was completely closed. Couldnt even get any alcohol.

Cons: On more than one night, the crowded bar had no DJ until after the kids resort next door was done. They had his equipment out on an empty beach playing music to no one while everyone was upstairs ready for fun... but we had to wait for him to finish playing music for the kids. The songs that eventually were played was pretty boring... Macarena, The Wobble, Cupid Shuffle... its like they had a playlist of favorite group dance songs from long ago on remix and no real good music. It was played at every event, each day, multiple locations. We asked for special requests songs a few times and were denied. The food was unlimited... but no one was ever really happy with the taste or portions. It was either really low quality with too much... or really good and only a couple bites.

Cons: -Any activity you would want to do is riddled with upcharges, it felt a lot like Vegas in that way. -Anything you have to pay for is far more expensive than can be justified. Things like plastic flip-flops made in Mexico are priced in the $500+Mxn range. -You miss out on the authentic Mexican experience staying on the resort, but you waste a disproportionate amount of money by not eating and drinking your fill at the included restaurants.

Cons: When checking in (which is supposed to be at 3:00 p.m.) we were told our room was not ready and had to wait until 4:30 p.m. We also were not given a tour of the hotel, which resulted in us not knowing much about our surroundings until the 2nd or 3rd day. There is a family resort that Secrets is associated with next door (Sunscape Sabor) & some nights there were loud children on the shared beach (not especially romantic for Honeymooners).