Pros: The ABQ airport only has one rep that covers 5 different companies. It would have been nice to know before hand that hertz was coving the dollar rentals.
Pros: We had a great experience. The staff was very friendly. Pick up and Drop off were extremely easy. The value couldn't be beat....we would use them again next time we fly somewhere!!
Pros: Staff friendly
Cons: Had to wait for car. Got a truck not a car
Pros: Trip was cancelled due to the pandemic. The cancellation process was terrible and stressful. Having to wait until 3 days prior to arrival in light of this pandemic was awful
Pros: Easy and nice car.
Pros: The Mustang GT is a beautiful car and rate was great
Cons: Didn’t need it
Pros: Telephone support was excellent.
Cons: People at the front desk and at the drop off point could use additional training.
Clean- Newer Car
Pros: Everything was great on our trip, the car was clean. The pickup counter talked me into a prepaid fuel. I shouldn't have done this. I only used half a tank. When we went to return the car the attendant took us straight to the airport. Very nice service.
had a problem with the car
Pros: The second car we had was fine -- not as nice as the first, but it worked and got us there. We had a problem with the first car (tire pressure warning light), but after some protests on our part (They couldn't figure out how to start the time for our new car -- they kept the original time we picked up the first car that was faulty!), they finally deducted $15 from our overall charge to compensate for additional time. Wish we'd gotten as nice a car as our first for our replacement, but at least it worked.
Cons: A few miles away from the rental agency, a warning light went on and we had to go back to the airport to trade it in. It was very difficult to figure out how to do that. (I found it hard to believe this had never happened before.) We finally got another car but no one could figure out how to clock the new time out for the rental car (so we wouldn't be charged for the hour plus we had spent dealing with replacing the car). However, our insistence prompted the manager to finally take $15 off of the total price to compensate us.
Pros: Everything went smoothly. good customer service both the beginning and the end.
DIfficulty in returning car
Pros: Ease of getting car.
Cons: I had to return the car by 4:00 am for a 5:00 am flight. I was provided instructions on how to return the car unattended as they did not open until 6:00 am. When I attempted to return the car the lot was closed off (with several other people waiting) and there was no entry except for another company. I was forced to park in a wrong place in order to make my flight and was charged for "towing". This would not have been an issue if their lot had been available as promised and directed.
Mini (Nissan Quest or similar) is the most frequently booked rental car type from Dollar in Albuquerque.
Dollar has 1 rental location in Albuquerque. Take a look at our Dollar rental location map to find the best rental cars near you.