Easy pickup and drop off at Albuquerque Sunport. Customer service was great from pick up to drop off. Vehicle was spacious and drove well. Good on gas and no issues.Reviewed 2022 Jul 05
review from
2.0
Arriving at the rental counter in Albuquerque, we learned that PayLess was part of Budget. Worse, the line was well over an hour. So we walked over to Hertz because they had no line and rented a better car for less than PayLess. Lesson learned.Reviewed 2022 Jun 05
review from
2.0
They are understaffed at the ABQ airport, plan for it to take an hour to pick up your car. The car they gave me also smelled intensely of smoke.Reviewed 2022 May 09
review from
10.0
Shuttle from remote center to terminal was AWFUL! There was a line of people all waiting for the shuttle busReviewed 2022 Mar 05
review from
2.0
Everything. No one to man the counter... after waiting for 1 hour and calling a disconnected phone number... an avis rep decided to help. After being charged more than the price agreed on Payless site....they directed to to the wrong vehicle. It took another 20 mins to find my truck and then it was low on air. Not happy at allReviewed 2022 Feb 05
review from
8.0
The agent who checked us in was really amazing.Reviewed 2022 Jan 20
review from
4.0
The Van sounded like it had a speedometer cable going bad. I don't think they have cables anymore. It would drive you crazy. The van was not really clean.Reviewed 2022 Jan 18
review from
2.0
Lost our reservationReviewed 2021 Dec 06
review from
4.0
Pickup took an endless amount of time, on a cold evening, standing outdoors. At least an hour, due to inadequate staffing. Worst pickup of a rental in 40 years.Reviewed 2021 Oct 28
review from
10.0
Staff was quick with the paperwork and our car was for our needs. Picking up the car and returning the car both went smoothly because they have an excellent system in place. Great experience!Reviewed 2021 Oct 20
review from
3.9
The van we rented was not clean and the gas tank was filled only 3/4 of a tank. It took 1 hour to get to the counter so time was very limited, therefore, we took it as is.Reviewed 2021 Sep 14
review from
7.9
Went through four vehicles to pick-up. Two were vehciles the office did not want to drop off in a different state; one had a broken windshield. The last one was fine, but it took almost an hour to get the vehcile.Reviewed 2021 Aug 31