Guest reviews
Overall rating
6.5
Good
Based on 32 reviews
Cleanliness
6.9
Comfort
6.5
Pick-up/Drop-off
6.6
Value for money
6.0
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Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveler rating
4
2
1
4
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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6.8
Pros: Staff were very friendly.
Cons: Could have cleaned inside the vehicle properly and killed the dog smell
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10.0
Pros: Good customer service and nice car.
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4.8
Pros: Process was easy and staff was pretty friendly.
Cons: Terrible car condition. Back bumper was totally split from car. It was hanging of and flapping in the wind. Not good for safety, noise, or efficiency.
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3.6
Extra charge
Cons: Charge you an extra 10 at your inconvenience after you sign off a different amount...want to make that extra buck with no rhyme or reason? Taking my buisness elsewhere.
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2.0
Lack of information and waste of time
Pros: Picking the car and reservation was easy and the customer service woman was awesome, if I had warning on the deposit this would have been an amazing experience
Cons: There was lack of information online about there being a double your cost deposit so I went unprepared and I live 30 min from the nearest pick up. If it would have been posted online that you'll need double your total in a deposit I would have gotten things prepared with my credit card. Ended up not getting the rental and cancelling plans to see family I haven't seen in 7 years.
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10.0
Pros: Great price and people who work for them. She stayed late when our flight was delayed.
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4.0
Wait
Pros: Price
Cons: Passenger side outside mirror would not adjust. Attendant not at the desk a very long time
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3.2
Clueless
Pros: Not much really other than the location of the desk in the Corpus Christi airport
Cons: The rude customer service, inability to work with them to correct mistakes that they made. Some examples include, being told to give the damage sheet to the guard on the way out... there was no guard nor anyone around. I told them I wanted to extend my reservation. I was instructed to call in later with that. When I did, I was told I had to drive 4 hours back to the location I picked up the vehicle in order to change my original reservation. I followed the instructions of the desk attendant at the desk of pick up. I was then told since I cannot drive 8 hours (4 hours each way) out of my way, I would be charged a late fee.
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10.0
Pros: Quick derive. Great rate!!
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10.0
Great
Pros: Easy in and out car rental. No issues at all!
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8.0
Pros: clean of course. pretty easy to find.
Cons: they wanted to charge 13 dollars a day for a spouse to also be a driver. we were not made aware of this in the fine print on the website
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2.0
They cheated me!
Pros: Nothing
Cons: I don't like the face that I was cheated where I was not told about the $26 extra charge every single day for a week. I had an additional driver with me who was 52 years old & they could have mentioned about having the car in his name which they never did. I am never renting from Dollar again.
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